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Technical Support Associate Jobs in Morgantown, WV

Omniscius Consulting

Service Desk Agent

Morgantown, WV · On-site

$17.50 - $22.50/hr

The Service Desk Agent will support agency personnel by troubleshooting technical issues ... Associate degree or higher in Information Technology or related field; OR * High school diploma ...

WVU Medicine

Associate Help Desk Tech

Morgantown, WV · On-site

$19 - $25.75/hr

Responds to customer telephone calls, e-mails for matters requiring technical support. Logs and ... Associate degree or certificate of course completion in a technical related field OR ; Currently ...

YURTECH LLC

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Service Desk Agent (Tier I)

Morgantown, WV · On-site

$17.50 - $22.50/hr

... technical support. Agents receive customer contacts through telephone, email, voicemail, chat ... Associate degree or higher in information technology or related field; or high school diploma and ...

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YURTECH LLC

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Service Desk Agent (Tier I)

Morgantown, WV · On-site

$17.50 - $22.50/hr

... technical support. Agents receive customer contacts through telephone, email, voicemail, chat ... Associate degree or higher in information technology or related field; or high school diploma and ...

New

Nemacolin

IT Service Desk Analyst I

Farmington, PA · On-site

At Nemacolin, the IT Service Desk Analyst I provides responsive, professional technical support to associates across the resort. This position serves as a first point of contact for technology ...

Rexley LLC

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Service Desk Agent (Tier I)

Morgantown, WV · On-site

$30K - $42K/yr

... technical support. Agents receive customer contacts through telephone, email, voicemail, chat ... Associate degree or higher in information technology or a related field; or a high school diploma ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Morgantown, WV is $25.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $27.21 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Morgantown, WV?

The most popular types of Technical Support jobs in Morgantown, WV are:

What are popular job titles related to Technical Support Associate jobs in Morgantown, WV?

For Technical Support Associate jobs in Morgantown, WV, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Morgantown, WV look for?

The top searched job categories for Technical Support Associate jobs in Morgantown, WV are:

What cities near Morgantown, WV are hiring for Technical Support Associate jobs?

Cities near Morgantown, WV with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Morgantown, WV as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $52,847 per year, or $25.4 per hour.

Desktop Support Specialist

Infinity Natural Resources

Morgantown, WV • On-site

Full-time

Posted 12 days ago

Job description

Infinity Natural Resources (NYSE: INR), is an oil and gas exploration and production company deeply rooted in the Appalachian Basin. Headquartered in Morgantown, WV, we are committed to responsible energy development, operational excellence, and strong environmental stewardship across our growing operations in Ohio and Pennsylvania. We pride ourselves on a collaborative work environment, a team dedicated to innovation and safety, and our strong connection to the Appalachian Basin, the region we proudly call home and operate within.
The Opportunity
Join our growing team as a Desktop Support Specialist. As the first point of contact for technical issues in a dynamic organization, this role is essential to keeping our operations running smoothly. Your core responsibilities will include installing, maintaining, and troubleshooting all employee hardware, software, and peripherals. You will provide responsive, expert help desk support and ensure a seamless technical onboarding experience for both in-office and field personnel.
Location
This is a hybrid position based out of our Morgantown, West Virginia, office. You’ll be expected to work in the office three days a week with occasional travel to other offices, remote field locations or well sites as needed.
What You Will Be Doing
  • Provide timely and professional front-line support by responding to, resolving, and escalating help desk tickets and support requests.
  • Maintain clear and proactive communication with requesters and stakeholders regarding the status of open requests and issues.
  • Manage the full lifecycle of employee setups: Configure new user hardware, install software, and provision accounts/access according to company procedures.
  • Troubleshoot and promptly resolve hardware, software, and connectivity issues for a wide range of devices, including desktops, laptops, printers, and mobile devices.
  • Deliver first-level technical support for critical systems, including core business software, email platforms, and VPN connections.
  • Support employee transitions by assisting with onboarding and offboarding tasks such as basic orientation, account creation/disabling, and equipment deployment/recovery.
  • Contribute to IT operational efficiency by assisting with the accurate maintenance of the IT asset inventory.
  • Document solutions by developing knowledge base articles for routine support activities to empower users and other technicians.
  • Ensure procedural compliance by strictly adhering to Corporate and IT policies, standards, and SOPs, with a focus on Change, Problem, and Incident Management processes.
  • Actively participate in issue resolution and formal incident response activities.

Your Background
  • Associate’s degree or technical certification (e.g., CompTIA A+, Microsoft Certified) in Information Technology or a related field with 2 years of experience in a help desk, IT support, or desktop technician role. Will consider four years of relevant, hands-on IT support experience in lieu of formal education/certification.
  • Proven foundational knowledge of Windows operating systems (Windows 10/11) and standard desktop applications (e.g., MS Office 365/Google Workspace).
  • Demonstrated ability to troubleshoot and resolve basic hardware, software, and network connectivity issues.
  • Strong verbal and written communication skills with the ability to clearly and patiently explain technical issues to non-technical users.
  • Excellent organizational and time management skills to efficiently prioritize and handle multiple requests simultaneously.
  • A proven customer service orientation with a professional and courteous demeanor, including the ability to maintain confidentiality and handle sensitive information.
  • Ability to work independently and collaboratively in a dynamic environment, coupled with a willingness to strictly follow standard operating procedures and technical documentation.
  • Familiarity with IT service management (ITSM) ticketing systems, asset tracking tools, remote support software, and/or IT Process Frameworks (e.g., ITIL) (Preferred).

 

Infinity Natural Resources is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need assistance or an accommodation due to a disability, you may contact us at humanresources@infinitynr.com.

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