ZipRecruiter

Log In

1

Technical Support Associate Jobs in Shinnston, WV

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Shinnston, WV

Technical Support Associate information

See Shinnston, WV salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Shinnston, WV is $24.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $25.96 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Shinnston, WV are hiring for Technical Support Associate jobs?

Cities near Shinnston, WV with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Shinnston, WV as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,426 per year, or $24.2 per hour.

System Administrators (Associate/Intermediate)

Vets Hired

Clarksburg, WV • On-site

Full-time

Posted 26 days ago

Job description

Job Summary

The System Administrator (Associate/Intermediate) is responsible for supporting, maintaining, securing, and troubleshooting enterprise IT systems and Windows server environments. The role assists with system administration, Active Directory management, user account administration, system monitoring, security compliance, patch management, backups, vulnerability remediation, and technical support to ensure reliable and secure IT operations.

Key Responsibilities
  • Install, configure, patch, and troubleshoot Windows servers, workstations, operating systems, and enterprise applications.
  • Provide technical support for hardware, software, user accounts, and system-related issues.
  • Administer Active Directory, Group Policy, Microsoft Endpoint Configuration Manager (MECM), and enterprise services.
  • Monitor system performance, availability, and security.
  • Perform routine system maintenance, backups, recovery, and patch management.
  • Create, modify, and maintain user accounts, permissions, and access controls.
  • Support vulnerability remediation and system hardening activities.
  • Develop and maintain technical documentation, system configurations, and standard operating procedures.
  • Collaborate with networking, engineering, and cybersecurity teams.
  • Support audits, inspections, and cybersecurity compliance activities.
  • Conduct troubleshooting and root cause analysis for technical issues.
  • Assist with enterprise infrastructure support and system improvements.
Required Qualifications Associate Level
  • U.S. Citizenship with an active Secret Clearance.
  • IAT Level II Certification or equivalent.
  • Minimum 1 year of experience in systems administration, IT support, networking, or cybersecurity.
  • Knowledge of Windows Server, Active Directory, and enterprise infrastructure.
  • Basic understanding of cybersecurity, vulnerability management, and system hardening.
  • Microsoft 365 Teamwork Administrator Associate certification (or obtain within 6 months).
Intermediate Level
  • U.S. Citizenship with an active Secret Clearance.
  • IAT Level II Certification or equivalent.
  • Minimum 4 years of experience supporting enterprise IT environments.
  • Experience administering Windows Server environments and enterprise infrastructure.
  • Experience with system architecture, documentation, capacity planning, testing, and validation.
  • Strong troubleshooting and root cause analysis skills.
Preferred Qualifications
  • Experience supporting enterprise-level Windows environments.
  • Experience with Active Directory, MECM, and Group Policy.
  • Knowledge of DoD cybersecurity practices and compliance standards.
  • Strong documentation and technical communication skills.
Employment Type
  • Full-Time
Work Environment
  • On-site