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Technical Support Associate Jobs in Charleston, WV

Entrata

Technical Support Representative

Charleston, WV · Remote

$15.05 - $23.65/hr

Associate's degree or equivalent work experience. * Minimum of 1+ years of experience in a technical support role, preferably supporting B2B enterprise-level customers. * Experience with property ...

West Virginia

Technical Analyst Associate

Charleston, WV · On-site

$54K - $97K/yr

... Support Team Office Location: 601 57th Street, Southeast, Charleston, WV 25304 This position is ... Employee will serve as technical expert for the General Permits Team and will also assist in ...

CredTALENT

Field Service Engineer

Charleston, WV · On-site

Provide timely technical support and resolution in high-pressure clinical settings. * Coordinate ... Associate's degree or higher in biomedical engineering, electronics, or related field Work ...

TEECOM

Associate Principal - Telecom

Charleston, WV · Remote

$125K - $160K/yr

Mentor and Support EngineersYou strengthen project teams by guiding Designers and Associates, reinforcing disciplined design practices, clear documentation, and sound technical judgment.You ...

TEECOM

Associate Principal - Telecom

Charleston, WV · Remote

$125K - $160K/yr

Mentor and Support EngineersYou strengthen project teams by guiding Designers and Associates, reinforcing disciplined design practices, clear documentation, and sound technical judgment.You ...

TEECOM

Associate Principal - Telecom

Charleston, WV · Remote

$125K - $160K/yr

Mentor and Support EngineersYou strengthen project teams by guiding Designers and Associates, reinforcing disciplined design practices, clear documentation, and sound technical judgment.You ...

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Technical Support Associate information

See Charleston, WV salary details

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How much do technical support associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical support associate in Charleston, WV is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Charleston, WV?

The most popular types of Technical Support jobs in Charleston, WV are:

What are popular job titles related to Technical Support Associate jobs in Charleston, WV?

For Technical Support Associate jobs in Charleston, WV, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Charleston, WV look for?

The top searched job categories for Technical Support Associate jobs in Charleston, WV are:

What cities near Charleston, WV are hiring for Technical Support Associate jobs?

Cities near Charleston, WV with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Representative

Entrata

Charleston, WV • Remote

$15.05 - $23.65/hr

Full-time

Re-posted 26 days ago

Entrata rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

128th of 244 rated software companies

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
Responsibilities

  • Provide technical support and troubleshooting via telephone, ticketing systems, and chat.

  • Develop subject matter expertise in core technologies and at least one other specialized technology area.

  • Maintain ownership of assigned incidents from initial report through resolution, ensuring clear communication throughout the process.

  • Educate customers on software functionalities, best practices, and product updates.

  • Document and report software issues, design concerns, and reliability challenges to appropriate internal teams.

  • Participate in team meetings and contribute to continuous improvement initiatives.

  • Assist with special projects and other duties as assigned.

Essential Functions

  • Analyze and troubleshoot technical issues related to software functionality and system performance.

  • Communicate effectively with customers, ensuring clarity and professionalism in all interactions.

  • Maintain accurate and detailed records of customer interactions and troubleshooting steps.

  • Adhere to established support protocols, ensuring timely issue resolution.

  • Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.

  • Maintain professional interaction with internal and external stakeholders.

  • Ability to work in a fast-paced and high-stress environment.

Minimum Qualifications

  • Strong technical, analytical, and problem-solving skills in a complex, multi-platform environment.

  • Excellent written and verbal communication skills with the ability to document issues effectively.

  • Ability to adapt quickly to changing priorities and customer needs.

  • Strong attention to detail and commitment to providing an exceptional customer experience.

Education and Experience Requirements

  • Associate's degree or equivalent work experience.

  • Minimum of 1+ years of experience in a technical support role, preferably supporting B2B enterprise-level customers.

  • Experience with property management software or related industry experience is a plus.

  • Familiarity with knowledge base systems and documentation best practices is preferred.

AI & Operational Fluency

  • AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.

  • Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.

  • Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

  • Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
 
Level - S2
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. 

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What Entrata employees say

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