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Technical Support Associate Jobs in West Virginia

Omniscius Consulting

Service Desk Agent

Morgantown, WV · On-site

$17.50 - $22.50/hr

The Service Desk Agent will support agency personnel by troubleshooting technical issues ... Associate degree or higher in Information Technology or related field; OR * High school diploma ...

The Williams Companies

... support * Participates in project planning and collaborates with company partners to guarantee ... Associate's degree and five (5) years of experience with industrial controls, including programming ...

Williams Companies

... support * Participates in project planning and collaborates with company partners to guarantee ... Associate's degree and five (5) years of experience with industrial controls, including programming ...

Tetra Tech

WV · Hybrid

$47.50 - $65/hr

Provide Tier 2/3 technical support for infrastructure, automation tools, and development ... Terraform Associate * Red Hat Certified Engineer (RHCE) * CompTIA Security+ (for baseline ...

Data Innovations

Log support calls into internal system (CRM) and handle unassigned tickets submitted by email, web ... Minimum associate's degree in business management, Computer Science or related field and at least 3 ...

Data Innovations

Log support calls into internal system (CRM) and handle unassigned tickets submitted by email, web ... Minimum associate's degree in business management, Computer Science or related field and at least 3 ...

WVU Medicine

Associate Help Desk Tech

Morgantown, WV · On-site

$19 - $25.75/hr

Responds to customer telephone calls, e-mails for matters requiring technical support. Logs and ... Associate degree or certificate of course completion in a technical related field OR ; Currently ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in West Virginia

Technical Support Associate information

See West Virginia salary details

$8

$19

$44

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in West Virginia is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $20.48 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in West Virginia?

The most popular types of Technical Support jobs in West Virginia are:

What are popular job titles related to Technical Support Associate jobs in West Virginia?

For Technical Support Associate jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in West Virginia look for?

The top searched job categories for Technical Support Associate jobs in West Virginia are:

What cities in West Virginia are hiring for Technical Support Associate jobs?

Cities in West Virginia with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in West Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,763 per year, or $19.1 per hour.

Information Technology Coordinator

Monroe Health Center

WV • On-site

$17 - $27/hr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Job description

IT Coordinator
Position Type: Full-Time
Location: MHC Business Office - Union, West Virginia
Reports To: Chief Information Officer (CIO)
Position Summary
The IT Coordinator is responsible for providing technical support to employees throughout the organization and assisting with the maintenance, operation, and security of the organization's information technology systems. This position will support computer hardware, software, operating systems, the Electronic Health Records (EHR) system, telecommunications, internet connectivity, and other technology-related services.
The IT Coordinator will work closely with employees, equipment and technology vendors, internet service providers, communications contractors, and the Chief Information Officer to ensure reliable and effective technology services across all organizational facilities.
Travel between organizational locations will be required as needed.
Required Qualifications
Excellent communication and interpersonal skills.
Strong computer knowledge and technical skills.
Ability to troubleshoot hardware, software, networking, and system-related problems.
Ability to learn and support new software applications and technology systems.
Ability to work effectively as part of a team and independently with minimal supervision.
Strong organizational skills and attention to detail.
Ability to communicate effectively with employees, vendors, contractors, and service providers.
Ability to travel between organizational facilities as needed.
Valid driver's license and reliable transportation.
Preferred Qualifications
Associate degree in Computer Science, Information Technology, or a related field preferred.
One to two years of related IT or technical support experience preferred.
Experience supporting Electronic Health Records or other healthcare information systems is a plus.
Experience with network troubleshooting, telecommunications, hardware inventory, and software support is desirable.
Benefits
We offer an excellent benefits package, including:
11 paid holidays
West Virginia State Retirement enrollment
West Virginia PEIA health insurance
Paid time off (PTO)
Additional employee benefits in accordance with organizational policies
Equal Opportunity Employer
Our organization is committed to providing equal employment opportunities to all qualified individuals and maintaining a workplace that values professionalism, teamwork, respect, and service to our patients and communities.

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