Technical Support Associate Jobs in Newark, DE (NOW HIRING)

Are you ready to take your career to the next level in a dynamic and collaborative environment? As a Trader Assistant within Prime Finance Services Operations, you will have the opportunity to work alongside industry-leading professionals, develop your skills, and make a meaningful impact. You'll be empowered to drive process improvements, build relationships across teams, and contribute to strategic initiatives that shape the future of our business. At JPMorganChase, we value your growth and encourage you to bring your unique perspective to our team.

Job Summary:As a Trader Assistant in Prime Finance Services Operations, you will be part of a team that supports multiple trading desks within Global Equity Operations. You will play a pivotal role in understanding and supporting various trading structures and workflows, including SBL, CMG, and FDCO treasury functions. You will collaborate closely with trading desks and stakeholders to ensure successful trade execution, efficient workflow management, and continuous process improvement. Your contributions will help drive operational excellence and support a mix of trading strategies as the role evolves. You will have the chance to build deep expertise across a range of products and trading strategies, working with technology, product development, quantitative research, external vendors, and operational support teams. This role offers a unique opportunity to learn, grow, and make a difference in a fast-paced, innovative environment.

Job Responsibilities:

• Support trading desks in trade bookings, priority trade oversight, exception management, and related functions, balancing timely execution with governance and diligence.
• Serve as a key liaison between trading desks and wider operations teams, ensuring timely query resolution.
• Identify and implement process improvements for greater efficiency and control, working independently with trading desks.
• Build strong relationships with stakeholders including technology, product development, quantitative research, external vendors, and operational support teams.
• Collaborate with Operations functions and infrastructure groups to foster a 'one team' approach.
• Ensure all controls are diligently performed, completed, and signed off in a timely manner.
• Communicate clearly and concisely with support teams to resolve queries efficiently.
• Participate in and contribute to strategic initiatives across departments, continuously improving processes and business architecture.
• Develop an in-depth understanding of trading structures from both financial and operational perspectives.

Required Qualifications, Capabilities, and Skills:

• Understanding of trading businesses and associated workflows.
• Experience working closely with trading desks.
• Proven track record of driving change and improving processes with measurable positive impact.
• Knowledge of front-to-back Operations processes, including settlements, regulatory reporting, and asset servicing, with the ability to facilitate issue resolution across teams.
• Awareness of key elements in infrastructure groups (Finance, Market Risk, Credit Risk, Operational Risk, Legal) and the impact of Trade Support actions.
• Strong communication skills, with the ability to collaborate, explain, and challenge as appropriate.
• Attention to detail and sense of ownership.
• Effective team player able to thrive in a pressurized and changing environment.
• Strong analytical and numerical skills, with demonstrated positive outcomes.
• Excellent problem-solving, control, and project management skills.
• Advanced technical skills, especially in Excel

Preferred Qualifications, Capabilities, and Skills:

• Experience in process improvement and workflow optimization.
• Familiarity with SBL, CMG, and FDCO treasury functions.
• Exposure to strategic initiatives within operations or trading environments.
• Ability to build relationships across diverse teams and stakeholders.
• Experience with external vendors or agents in a financial services context.
• Knowledge of technology and product development processes.
• Experience with quantitative research or analytics tools; experience with Alteryx or Tableau is a plus.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.