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Technical Support Associate Jobs in Newark, DE (NOW HIRING)

Capital One

Senior Associate, Accounting

Wilmington, DE · On-site

Senior Associate, Accounting We are seeking a highly motivated accountant to join the Controllers ... For technical support or questions about Capital One's recruiting process, please send an email to ...

Courser

Coordination Engineer

Wilmington, DE · On-site

... technical issues, including password resets, account unlocks, printer issues, and workstation support. · Associate degree in Information Technology, Computer Science, or a related field, or ...

Capital One

Senior Associate, Accounting

Wilmington, DE · On-site

Senior Associate, Accounting We are seeking a highly motivated accountant to join the Controllers ... For technical support or questions about Capital One's recruiting process, please send an email to ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Newark, DE

Technical Support Associate information

See Newark, DE salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Newark, DE is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $25.91 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Newark, DE?

For Technical Support Associate jobs in Newark, DE, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Newark, DE look for?

The top searched job categories for Technical Support Associate jobs in Newark, DE are:

What cities near Newark, DE are hiring for Technical Support Associate jobs?

Cities near Newark, DE with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Newark, DE as of August 2026, with employment types broken down into 86% Full Time, and 14% Temporary. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $50,380 per year, or $24.2 per hour.

EOD Technical Analyst

Strategic Sight Consulting LLC

Aberdeen Proving Ground, MD • On-site

$70K - $180K/yr

Full-time

Posted 11 days ago

Job description

Join our team at Strategic Sight Consulting LLC for an opportunity as an EOD Analyst supporting the C5ISR Center at Aberdeen Proving Ground, Maryland. The selected candidate will conduct technical analysis and support the collection, exploitation, and dissemination of critical information to U.S. and coalition forces regarding target device TTPs, technology, and exploitation procedures.
This role provides essential technical intelligence that helps warfighters understand and counter emerging explosive threats. The analyst will ensure detailed and accurate exploitation products are delivered in a timely manner and contribute to mission-focused assessments that enhance operational readiness and improve threat mitigation efforts.
Responsibilities and Background
  • Perform Weapons Technical Intelligence (WTI) technical analysis and examination via multiple means, including photos, X-rays, intelligence reporting, and physical examination of recovered Collected Exploitable Material (CEM), to support DoD exploitation efforts.
  • Technically analyze CEM utilizing photos, X-rays, physical inspection, intelligence reporting, or other technologies and methodologies to identify critical and/or hazardous components for exploitation, R&D, and technical/tactical value, including but not limited to the five components of an IED: initiators, main charge, power sources, firing systems, and container.
  • Conduct WTI and technical analysis of historical, current, and emerging Unmanned Systems (UxS), IEDs, and other improvised weapons systems and incidents to identify emerging threats and Commercial Based Technologies (CBT) and determine technical profiles.
  • Conduct technical analysis and assist in the collection and dissemination of information to U.S. and coalition forces, on a need-to-know basis, concerning target device TTPs, technology, and exploitation procedures.
  • Demonstrate ability to exploit various intelligence disciplines, including TECHINT, SIGINT/CYBER, and MASINT, from all levels of classified information.
  • Ability to travel CONUS and OCONUS, including possible conflict areas, on short notice to disseminate relevant threat information.
  • Perform all functional duties independently.

Requirements
  • Current and Active TS/SCI Security Clearance.
  • Requires Military Explosive Ordnance Disposal MOS background and completion of formal military EOD training/school.
  • BA/BS and 7 years of experience or Associate degree plus 9 years of experience.
  • Knowledge of and ability to perform analysis on the latest Commercial Based and emerging Technologies that could be utilized by adversaries and articulate how use of those Commercial Based Technologies (CBT) would affect DoD capability.
  • Must demonstrate ability to provide analysis to identify trends on target devices and TTPs.
  • Ability to conduct device profiling and identify build signatures in recovered IED evidence.
  • Ability to conduct WTI and TECHINT assessments of recovered CEM, as well as COTS items, to provide technology assessments for use in threat devices.
  • Experience using Explosive Ordnance Disposal radiographic imaging systems and conducting X-ray interpretation of the resulting images.
  • Research unclassified and classified databases for use in written products.
  • Monitor and analyze strategic and operational intelligence information.
  • Research support for analysts who produce technical reports, briefings, and products that support the Intelligence Community, as well as direct support to current operations.
  • Research, author, and coordinate threat assessments to support C5ISR and/or leaders in the U.S. DoD and partner U.S. Government agencies.
  • Present, discuss, and defend technical assessments to the CEM and exploitation community.
  • Assist with development and maintenance of analytical policies and procedures.
  • Knowledge of current events in targeting, historical, assessment, and pattern analysis processes.
  • Ability to generate/provide specialized analytical products.
  • Ability to search/screen all media sources and provide assessments of technical and tactical impacts to fielded or emerging threat devices.
  • Proficient in utilizing standard MS Office computer applications and intelligence-related automation to support analytical efforts and product development.
  • Proficient in utilizing specialized intelligence tools and methods to create finished products.
  • Possess strong research, analytical, and writing skills, as well as briefing skills, including the ability to clearly articulate information to different audiences.
  • Capable of effectively operating as a member of a team or organization from a remote location in support of DoD requirements.
  • Experience providing intelligence support regarding issues within the CENTCOM AOR, AFRICOM AOR, or other specific COCOMs.

Desired Qualifications
  • Experience working in a theater-level exploitation laboratory.
  • Must have experience conducting functional analyses of Commercial Based Technology devices, specifically RCIED and UxS, and describing how the device functions.
  • Conduct Intelligence Preparation of the Battlefield (IPB) for identified locations using knowledge of current CBT TTPs and availability of commercial technologies.
  • Experience working with engineering or technical partners on joint technical products.
  • Experience with SOFEX, WTI Exploitation and Analysis Tool (WEAT) databases, WTI IED Lexicon, and device profile guide.

About Us
Strategic Sight Consulting is a business and technology consulting agency providing valuable product and business development strategies for early-stage entrepreneurs and government agencies. Our mission is to understand our client's goals and develop a strategic roadmap that aligns with their vision and passion. We guide entrepreneurs through the product development life cycle for marketplace success and partner with federal organizations to help build their technical vision and global operations. Strategic Sight Consulting was founded on the core principle of being your dedicated and trusted service provider.
Apply within. We are excited about the opportunities that await you at Strategic Sight Consulting LLC.

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