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Technical Support Associate Jobs in Middletown, DE

Cleanwater1, Inc.

Technical Support Specialist

Vineland, NJ · On-site

$35 - $42/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Technical Support Specialist is responsible for providing internal and external technical ... Associate degree in a technical field or completion of a skilled trades program (e.g., electrical ...

Cleanwater1, Inc

Technical Support Specialist

Vineland, NJ · On-site

$35 - $42/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Technical Support Specialist is responsible for providing internal and external technical ... Associate degree in a technical field or completion of a skilled trades program (e.g., electrical ...

Chase

Trade Support Associate I

Newark, DE · On-site

$16.75 - $21.50/hr

  • Medical

  • Retirement

Support trading desks in trade bookings, priority trade oversight, exception management, and ... Advanced technical skills, especially in Excel Preferred Qualifications, Capabilities, and Skills:

PTG

Coordination Engineer

Wilmington, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience troubleshooting basic technical issues, including password resets, account unlocks, printer issues, and workstation support. Associate degree in Information Technology, Computer Science ...

New

Lympha Press

IT Support Specialist

Chadds Ford, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

KEY RESPONSIBILITIES Provide first-line technical assistance for employee IT issues, including ... Associate or bachelor's degree in information technology, computer science, or related field ...

Careers at Lympha Press

IT Support Specialist

Chadds Ford, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide first-line technical assistance for employee IT issues, including Windows-based systems and ... Associate or bachelor's degree in information technology, computer science, or related field ...

Lympha Press

IT Support Specialist

Chadds Ford, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

KEY RESPONSIBILITIES • Provide first-line technical assistance for employee IT issues, including ... Associate or bachelor's degree in information technology, computer science, or related field ...

Barbaricum

Technical Writer II

Aberdeen, MD

Barbaricum is seeking a Technical Writer II to support the development and maintenance of technical ... Minimum 3+ years of relevant experience, OR Associate's degree/technical school, OR HS/GED with 10+ ...

Barbaricum

Technical Writer II

Aberdeen, MD · On-site

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal ... OR Associate's degree/technical school, OR HS/GED with 10+ years of experience or military ...

LufCo

Support Center Lead & User Operations Manager

Aberdeen, MD · On-site

$120K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate or Bachelor's degree in Information Technology, Computer Networking, or related field ... Technical: Help desk ticketing platforms (Jira Service Management, Remedy), hardware/software ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Middletown, DE

Technical Support Associate information

See Middletown, DE salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Middletown, DE is $23.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $24.90 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What job categories do people searching Technical Support Associate jobs in Middletown, DE look for?

The top searched job categories for Technical Support Associate jobs in Middletown, DE are:

What cities near Middletown, DE are hiring for Technical Support Associate jobs?

Cities near Middletown, DE with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Specialist

Cleanwater1, Inc.

Vineland, NJ • On-site

$35 - $42/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

UGSI Chemical Feed, Inc. ("Chemical Feed") is a wholly-owned subsidiary of cleanwater1, Inc., a global provider of on-site hypochlorite generation equipment, polymer activation systems, chemical feed systems, and potable water mixing and treatment systems serving the water and wastewater treatment industries. UGSI Solutions, Inc., through its various operating subsidiaries, is one of the most dynamic and fastest growing companies in the water infrastructure market.
The Technical Support Specialist is responsible for providing internal and external technical support specializing in the cleanwater1 product lines. This position will troubleshoot directly with customers to understand and resolve their technical needs. This position will help improve customer training and satisfaction, and drive sales of parts and services. They will be a technical resource for internal teams including project management, engineering, and manufacturing. The successful candidate will be a detail oriented, self-starting, creative problem solver with a customer-centric personality. They will have strong technical, organizational, and communication skills. They will be a team player with excellent record-keeping skills and MS Office proficiency. This position will be primarily remote support via phone call or video conferencing but will include on-site support as required. This position is based out of our Vineland, NJ facility.
Essential Job Functions
  • Responsible for assessing customer needs, providing answers, help, and troubleshooting assistance to ensure a positive customer experience.
  • Maintain Salesforce service cases by updating records, completing required fields, and documenting activities.
  • Track customer interactions, work performed, and warranty activity, to maintain accurate customer records.
  • Review, revise, and improve technical documentation of product lines including but not limited to O&Ms, as-builts, and troubleshooting guides.
  • Develop and implement troubleshooting strategies and best practices to improve efficiency and quality of technical support services via written and verbal communications.
  • Work with internal personnel, customers/agents, and contractors to ensure successful installations, start-ups, and service.
  • Support the aspects of engineering, project management, and field services to include providing site-readiness evaluations, start-up assistance, technical advice, and customer training.
  • Evaluate product performance and determine when actions are needed for customers to upgrade or reposition products.
  • Collect, record, and evaluate product troubleshooting trends and work with managers and engineering to reduce their occurrence.
  • Prioritize and manage time efficiently both as an individual and a team member.
  • Participate in and run both in person and virtual meetings.
  • Create, manage, and maintain valuable relationships with customers and key accounts.
  • Help drive the sale of aftermarket parts and services.
  • Perform equipment failure analysis of RMAs and provide report of findings.
  • Travel to customer sites for training purposes or as needed on complex jobs.

Required Qualifications
  • High school diploma, GED, or equivalent combination of education and experience required.
  • Three or more years' experience working on electromechanical equipment including pumps, motors, blowers, VFDs, PLCS
  • Working knowledge of PVC piping, fittings, valves, and basic plumbing practices used in industrial and commercial installations.
  • Experience reading and working off construction drawings, P&IDs, electrical one lines, etc.
  • Experience working safely with AC and DC voltage.
  • Experience using a multimeter and megger.
  • Experience at and around construction jobsites and an understanding of the safety requirements.
  • Ability to think critically and problem solve while maintaining appropriate active listening and emotional intelligence.
  • Ability to work on several tasks at once while meeting all assigned deadlines.
  • Strong verbal, written, and interpersonal communication skills.
  • Superior organizational and note taking abilities.
  • Proficient in MS Word and Outlook.
  • Ability and willingness to travel to customer sites when necessary.
  • Follow all safety procedures and understand the hazards of maintenance of cleanwater1 equipment.

Preferred Qualifications
  • Associate degree in a technical field or completion of a skilled trades program (e.g., electrical, mechanical, plumbing, HVAC, or apprenticeship program).
  • Three or more years' technical experience applicable to cleanwater1 product lines and/or ancillary parts.
  • Familiarity with CRM and ERP software like Salesforce.
  • Work experience in the municipal water/wastewater industry.
  • Experience with PLC and OIT programing and diagnostics

Physical Demands
  • Ability to sit for long periods of time.
  • Regularly required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk, and hear, and use fingers and hands to feel objects, tools, or controls.
  • Must have manual dexterity to operate the equipment and tools required for this position.
  • Must be able to respond quickly (with the hand, finger, or foot) to a signal (sound, light, picture) when it responds.
  • Ability to perform work under a variety of weather conditions.
  • Specific vision abilities include close vision and the ability to adjust focus.
  • Ability to look at computer monitors for much of the workday.
  • Ability to occasionally lift and/or move up to 50 Lbs.

Work Environment
  • Approximately 60% Office.
  • Approximately 30% Light Industrial - May be exposed to areas of high noise levels, hazardous propellants, chemicals, and industrial facilities. Appropriate PPE and training will be provided for all conditions.
  • Approximately 10% Customer Jobsites - May be exposed to a variety of weather elements as well as areas of high noise levels, hazardous propellants, chemicals, industrial facilities, and their associated ground and elevated storage tanks. Appropriate PPE and training will be provided for all conditions.
  • Exposure to liquid and dry chemicals and substances associated with water and wastewater treatment, including permanganate, polymers, sodium hypochlorite, and liquid ammonium sulfate, among others.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This position is non-exempt. Compensation is dependent on skill level. The base salary range for this position is $35 to $42 per hour. Benefits package and incentives are provided. We generally offer employees working 21 hours per work or more medical, dental, vision, along with voluntary ancillary benefits. The Company has a 401(k)-match program and has company-paid life and AD&D insurance available for eligible employees.
Cleanwater1, Inc. and its subsidiaries are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
Cleanwater1, Inc. and its affiliated subsidiaries maintain a drug-free workplace.
Pay Range: $35 - $42 per hour

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