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Technical Support Associate Jobs in Newark, DE (NOW HIRING)

... technical issues, including password resets, account unlocks, printer issues, and workstation support. · Associate degree in Information Technology, Computer Science, or a related field, or ...

Senior Associate, Accounting We are seeking a highly motivated accountant to join the Controllers ... For technical support or questions about Capital One's recruiting process, please send an email to ...

Senior Associate, Accounting We are seeking a highly motivated accountant to join the Controllers ... For technical support or questions about Capital One's recruiting process, please send an email to ...

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Technical Support Associate information

See Newark, DE salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Newark, DE is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $25.91 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Newark, DE?

For Technical Support Associate jobs in Newark, DE, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Newark, DE look for?

The top searched job categories for Technical Support Associate jobs in Newark, DE are:

What cities near Newark, DE are hiring for Technical Support Associate jobs?

Cities near Newark, DE with the most Technical Support Associate job openings:

Infographic showing various Technical Support Associate job openings in Newark, DE as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,380 per year, or $24.2 per hour.

Technical Writer, Testing and Data Collection

Dexis

Aberdeen Proving Ground, MD

Full-time

Posted 15 days ago


Job description

About the Position

Dexis is seeking a Technical Writer to support a large-scale Army test and evaluation program. The project provides data collection, technical writing, computer operations, range scheduling, and administrative support services necessary to execute the government's test mission.  

Support encompasses testing of a wide variety of automotive, combat, electronic, general equipment, and ordnance materiel, with services including data collection and coordination, data compilation and processing, development and management of data collection forms, test monitoring, technical writing and editorial review, reporting, data and software administration, range scheduling, and related operational support. 

The Technical Writer develops, writes, edits, and organizes technical and administrative publications supporting Army research, development, test and evaluation activities. The role documents equipment, test activities, work methods, procedures, and maintenance information and helps translate technical information into clear, concise publications for government and technical audiences. 

Work will be performed primarily onsite in Aberdeen, Maryland, with travel to other locations within the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required by mission needs. This position is contingent upon contract award.

Responsibilities 

  • Assist in developing, writing, and editing reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications. 
  • Develop technical materials concerning work methods and procedures and the installation, operation, and maintenance of machinery and other equipment. 
  • Observe production, developmental, and experimental activities to document operating procedures and technical details. 
  • Interview production and engineering personnel and review journals, reports, and other materials to become familiar with product technologies and production methods. 
  • Review manufacturers' trade catalogs, drawings, and other data related to the operation, maintenance, and service of equipment. 
  • Organize material and complete writing assignments according to established standards for order, clarity, conciseness, style, and terminology. 
  • Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding. 
  • Maintain records and files of work products and revisions. 
  • Select photographs, drawings, sketches, diagrams, and charts to illustrate technical material and assist with publication layout. 
  • Coordinate typing, duplication, and distribution of materials. 
  • Write speeches, articles, and public or employee relations releases as required. 
  • Edit, standardize, and revise materials prepared by other writers or technical personnel. 

Qualifications 

  • Bachelor's degree in English, Journalism, Communications, or another scientific discipline; OR an Associate's degree in English, Journalism, Communications, or another scientific discipline and three (3) years of technical writing experience supporting Army research, development, test and evaluation (RDT&E) programs; OR ten (10) years of technical writing experience supporting Army RDT&E programs. 
  • Must possess a high school diploma. 
  • Must be proficient in speaking, reading, writing, and understanding English. 
  • Must be able to communicate clearly and concisely, both orally and in writing. 
  • Must be proficient in the use of computers and Microsoft Office software. 
  • Must be able to obtain and maintain a Secret security clearance. 
  • Must be able to meet the physical requirements necessary to perform assigned functions, which may include working in extreme heat or cold, high humidity, blowing sand and dust, confined spaces, at heights, and walking distances over unimproved terrain while wearing required personal protective equipment (PPE). 
  • Must be available to support work outside normal duty hours when required by mission needs. 
  • Must be willing and able to travel within CONUS and OCONUS as required.Â