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Technical Support Associate Jobs in Chicago, IL (NOW HIRING)

MAG-TECH INC

Technical Support Specialist

Wheeling, IL · On-site

$30 - $35/hr

Associate's degree in electrical/Electronic/Mechanical Engineering or equivalent education and ... Technical Support or field service experience is preferred. * Ability to read and use schematics ...

Vantive

Technical Support Specialist

Deerfield, IL · On-site

$44K/yr

High School diploma or GED required, associate's degree or higher preferred. * Minimum of 2 years' experience providing remote technical support. * Skilled in the effective use of electronic devices ...

Vantive

Technical Support Specialist

Deerfield, IL · Remote

$44K/yr

High School diploma or GED required, associate's degree or higher preferred. * Minimum of 2 years' experience providing remote technical support. * Skilled in the effective use of electronic devices ...

Pernix Group

Technical Support Analyst

Lombard, IL · On-site +1

This role will provide day-to-day technical support to employees across corporate and project ... Associate's or Bachelor's degree in Information Technology or related field preferred (or ...

Joliet Junior College

Manager, Technical Support

Joliet, IL · On-site

$70.69K - $79.53K/yr

Manager, Technical Support POSITION: Manager, Technical Support STATUS:Full-Time DEPARTMENT ... MINIMUM QUALIFICATIONS 1. Bachelor's degree or Associate's degree plus three (3) years of computer ...

Joliet Junior College

Manager, Technical Support

Joliet, IL · On-site

$70.69K - $79.53K/yr

Manager, Technical Support POSITION: Manager, Technical Support STATUS:Full-Time DEPARTMENT ... MINIMUM QUALIFICATIONS 1. Bachelor's degree or Associate's degree plus three (3) years of computer ...

Second Life Mac

Seasonal Technical Associate

Skokie, IL · On-site

$18.50/hr

Position Overview We are seeking versatile and detail-oriented seasonal Technical Associates to support the end-to-end refurbishment of Apple devices. This role encompasses software restoration ...

ADP

Technical Support Analyst II

Schaumburg, IL · Remote

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support ... Mentors and trains newly hired associates to ensure successful integration into the role.

ADP

Technical Support Analyst II

Schaumburg, IL · On-site

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support ... Mentors and trains newly hired associates to ensure successful integration into the role.

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How much do technical support associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for technical support associate in Chicago, IL is $25.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Chicago, IL? The most popular types of Technical Support jobs in Chicago, IL are:
What are popular job titles related to Technical Support Associate jobs in Chicago, IL? For Technical Support Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Chicago, IL look for? The top searched job categories for Technical Support Associate jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Technical Support Associate jobs? Cities near Chicago, IL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Chicago, IL as of May 2026, with employment types broken down into 53% Full Time, 38% Part Time, 2% Temporary, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,911 per year, or $25.4 per hour.
Technical Support

Technical Support

Imperial Surveillance

Arlington Heights, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Salary: $15-$26/hr

Job description


Imperial Surveillance is looking to add an experienced Technical Support Specialist to our Arlington Heights corporate office. This Full-Time position will report to the Technical Services Manager and be an in the office position. Imperial Surveillance is a Full-Service Licensed Security company that specializes in Video Surveillance, Access Control, Alarm Systems, Fire Alarms, Intercoms, and other Low Voltage Systems. Our company has always focused on creating new technology; motivated to create what is yet to exit. We are proud to be a large family-owned business where there is a huge potential for continued growth with intentions of adding more locations soon. Come be inspired and join our team of talented extraordinary professionals!


Primary Responsibilities


  • Act as the initial point of contact for alarm, access control, and video system related concerns for our customers.
  • Provide technical assistance to customers, employees, and Imperial install staff.
  • Troubleshoot and resolve software and hardware issues over the phone
  • Walk customers through steps to help them resolve their technical problems
  • Document all work within the companys ticketing system
  • Respond to email and phone requests for technical assistance


Requirements


  • Excellent interpersonal skills are required to communicate with customers and employees
  • Ability to prioritize and self-manage
  • Ability to drive an issue to resolution for our valued customers
  • Working knowledge and expertise with a variety of software, hardware, and applications
  • Team-oriented attitude to help other support staff and departments with technical problems.
  • Experience working with different operating systems and software.


Desired Experience and Skills


  • An associate degree in Computer Science, Information Technology or some college work is preferred.
  • A solid foundation in information technology, including the principles and practices of systems analysis, administration, maintenance, and the functions of an IT Department
  • Excellent technical knowledge of Microsoft Operating Systems and Services, identity and access management systems, anti-malware solutions, and desktop security tools.
  • Knowledge of server & network infrastructure including routers, firewalls, SAN, and the associated protocols and concepts
  • 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company' s products and services
  • Certification or experience in any IT, access control system, video system, or electronics


We Offer


  • Competitive salary based on experience and qualifications.
  • Competitive benefits including Health, Dental, Vision Insurance, Paid Time Off, Life Insurance, and Retirement Plan.
  • 401K
  • Yearly bonus program
  • Continued education and opportunities for growth including training and certification opportunities.


Only candidates residing in Illinois will be considered.


Job Type: Full-time


Pay: $15.00 - $26.00 per hour


Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance


Schedule:


  • 8 hour shift


Supplemental Pay:


  • Bonus pay


Ability to commute/relocate:


  • Arlington Heights, IL 60005: Reliably commute or planning to relocate before starting work (Required)


Experience:


  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)


Work Location: In person