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Technical Support Manager Jobs in Chicago, IL (NOW HIRING)

Tek Systems

Be Seen First

Technical Support

Chicago, IL · On-site

The Technical Support role requires a seasoned professional with over 4 years of diverse experience ... This position involves managing and troubleshooting a variety of systems such as Active Directory ...

City Of Gary

Technical Support

Gary, IN · On-site

$44K/yr

FT Salary: $44,262.00 Candidate would provide workstation support to end users in the city-wide environment. Candidate would provide technical assistance and training to end users by performing the ...

TalentWave

Technical Support Specialist

Chicago, IL · On-site

The core responsibilities for this position are managing support requests and being the liaison ... Previous experience in a technical support role is an advantage. Qualifications * BS or MS in ...

TalentWave

Technical Support Specialist

Chicago, IL · On-site

The core responsibilities for this position are managing support requests and being the liaison ... Previous experience in a technical support role is an advantage. Qualifications * BS or MS in ...

Fin

Technical Support Specialist

Chicago, IL

Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious ... Begin a personal growth tracker document (or Individual Development Plan) with your manager for ...

Braze

Technical Support Specialist

Chicago, IL · On-site

$60K - $95K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management ...

Brainlab

National Technical Support

Chicago, IL

$38K - $48K/yr

... and manage escalated cases; maintain and submit technical records and documentation as per ... Support Engineers regarding feedback and improvements triggered by service experiences to ensure ...

Braze

Technical Support Specialist

Chicago, IL · Hybrid

$60K - $95K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Collaborating effectively with your own team members, Customer Success, Account Managers, Product ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

... and manage escalated cases; maintain and submit technical records and documentation as per ... Support Engineers regarding feedback and improvements triggered by service experiences to ensure ...

Fin

Technical Support Specialist

Chicago, IL · On-site

As a Technical Support Specialist, you'll own complex technical queries around some of our most ... Begin a personal growth tracker document (or Individual Development Plan) with your manager for ...

iManage

Technical Support Engineer

Chicago, IL · On-site

Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and ... Management, and iManage partner ecosystem." iM Responsible For... * Analyzing, diagnosing, and ...

Linde

Technical Support Engineer

Burr Ridge, IL · On-site

$90K - $132K/yr

Technical Support Engineer Tonawanda, NY, or Burr Ridge, IL, United States req31094 What you will ... You will manage multiple priorities effectively while working independently to meet deadlines and ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Chicago, IL

Technical Support Manager information

See Chicago, IL salary details

$30.4K

$88.5K

$151.9K

How much do technical support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for technical support manager in Chicago, IL is $88,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Chicago, IL? The most popular types of Technical Support jobs in Chicago, IL are:
What are popular job titles related to Technical Support Manager jobs in Chicago, IL? For Technical Support Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Chicago, IL look for? The top searched job categories for Technical Support Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Technical Support Manager jobs? Cities near Chicago, IL with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 88% Full Time, 3% Temporary, 7% Contract, and 2% Nights. Highlights an 92% In-person, 3% Hybrid, and 5% Remote job distribution, with an average salary of $88,503 per year, or $42.5 per hour.

Technical Support

Tek Systems

Chicago, IL • On-site

Full-time

Medical, Dental, Vision

Posted 20 days ago

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Job description

The Technical Support role requires a seasoned professional with over 4 years of diverse experience in helpdesk and desktop support. This position involves managing and troubleshooting a variety of systems such as Active Directory, Microsoft Exchange, Azure, and Okta Admin, alongside providing hardware and software support in a dynamic environment. The ideal candidate will demonstrate proactive problem-solving skills and maintain a polished and professional demeanor, often interacting with executive users.

Responsibilities

  • Manage user accounts and permissions through Active Directory
  • Provide support and troubleshooting for Microsoft Exchange and Office 365
  • Administer and troubleshoot Azure and Okta Multi-Factor Authentication
  • Perform physical computer moves and hardware troubleshooting
  • Deliver break/fix support and basic hardware maintenance
  • Support audiovisual equipment and web conferencing tools
  • Assist with Windows 10 operating system support
  • Utilize ticketing systems to manage and track support requests
  • Conduct remote support and network/server diagnostics
  • Implement and manage standard security software

Preferred Qualifications

  • Experience supporting executive-level users with professionalism
  • Strong problem-solving skills with a proactive approach
  • Ability to think outside the box to resolve complex technical issues