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Technical Support Manager Jobs in Chicago, IL (NOW HIRING)

Linde

Technical Support Engineer

Burr Ridge, IL · On-site

$90K - $132K/yr

Technical Support Engineer Tonawanda, NY, or Burr Ridge, IL, United States req31094 What you will ... You will manage multiple priorities effectively while working independently to meet deadlines and ...

Scotsman Ice

Refrigeration Technical Support

Vernon Hills, IL · On-site

$36K - $45K/yr

You will provide technical assistance and service support to distributors, dealers, and customers ... , SMS and entering live customer information • Must be willing to work more than 40 hours per ...

Fin

Technical Support Engineer

Chicago, IL · Hybrid

Begin a personal growth tracker document (or Individual Development Plan) with your manager for ... of technical support experience. * Understanding of Web dev basics (HTML, Javascript, CSS), Git ...

Outform Inc

Technical Solutions Manager

Chicago, IL · On-site

The manager establishes a scalable support model that protects system uptime and the client experience. The role partners across Client Support, Installation Services, Advanced Technical Support ...

New

Outform Group

Technical Solutions Manager

Chicago, IL · Remote

The manager establishes a scalable support model that protects system uptime and the client experience. The role partners across Client Support, Installation Services, Advanced Technical Support ...

Brainlab

Technical Support Specialist

Oak Brook, IL · On-site

Two year Associate's degree with relevant clinical / technical support experience may also be ... Ability to multi-task, set priorities and manage time effectively * Works well in a team ...

NVENIA

Technical Support Specialist 1

Wood Dale, IL

$36.05 - $54.25/hr

Create, manage and close technical support cases in the case management system * Willing to be flexible with working hours to accommodate phone coverage * Willing to provide "after hour" support as ...

Duravant

Technical Support Specialist 1

Wood Dale, IL · On-site

$36.05 - $54.25/hr

Create, manage and close technical support cases in the case management system * Willing to be flexible with working hours to accommodate phone coverage * Willing to provide "after hour" support as ...

DURAVANT LLC

Technical Support Specialist 1

Wood Dale, IL · On-site

$36.05 - $54.25/hr

Create, manage and close technical support cases in the case management system * Willing to be flexible with working hours to accommodate phone coverage * Willing to provide "after hour" support as ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Chicago, IL

Technical Support Manager information

See Chicago, IL salary details

$30.4K

$88.5K

$151.9K

How much do technical support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for technical support manager in Chicago, IL is $88,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Chicago, IL? The most popular types of Technical Support jobs in Chicago, IL are:
What are popular job titles related to Technical Support Manager jobs in Chicago, IL? For Technical Support Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Chicago, IL look for? The top searched job categories for Technical Support Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Technical Support Manager jobs? Cities near Chicago, IL with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 88% Full Time, 3% Temporary, 7% Contract, and 2% Nights. Highlights an 92% In-person, 3% Hybrid, and 5% Remote job distribution, with an average salary of $88,503 per year, or $42.5 per hour.

Technical Support Engineer

Linde

Burr Ridge, IL • On-site

$90K - $132K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 17 days ago

Linde rating

8.1

Company rating: 8.1 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

33rd of 100 rated chemical manufacturers

Job description

Linde Inc.
Technical Support Engineer
Tonawanda, NY, or Burr Ridge, IL, United States req31094
What you will enjoy doing*
  • You will troubleshoot plant operational issues and deliver timely, effective technical solutions to maintain safe and consistent production
  • And you will identify and lead small-scale projects that improve plant reliability, efficiency, and overall performance
  • You will support the safe, efficient startup of new production facilities and ensure operational readiness
  • You will develop and deliver technical training to operations personnel to strengthen onsite capabilities
  • Additionally, establish and maintain best practices, technical standards, and critical alerts to drive consistency across operations
  • Furthermore, utilize EAM systems to identify critical spares, optimize maintenance strategies, and improve asset availability
  • Partner with design and installation teams to enhance future plant designs and long-term performance outcomes
  • Lastly, track and report KPIs, provide technical input for business opportunities, and support operations with up to 30% travel and occasional after-hours support

What makes you great
  • You will meet the required qualifications with a Bachelor's degree in Engineering or a minimum of 4 years of relevant technical experience
  • Further, you will apply hands-on experience in plant operations, maintenance, or industrial systems to support daily activities and problem resolution
  • You will demonstrate strong troubleshooting and problem-solving skills to address complex technical challenges in industrial environments
  • You will manage multiple priorities effectively while working independently to meet deadlines and operational needs
  • Additionally, communicate clearly and professionally through strong verbal and written communication skills across all levels of the organization
  • Furthermore, collaborate effectively with cross-functional teams to achieve shared goals and drive operational success
  • Maintain strong attention to detail and organization to ensure accuracy, efficiency, and consistency in all work tasks

Why you will love working with us
Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.
Linde serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde's industrial gases and technologies are used in countless applications, enabling space exploration and launch technologies, delivering ultra-high-purity and specialty gases for semiconductor manufacturing, providing life-saving medical oxygen and enabling clean hydrogen production and carbon capture to reduce greenhouse gas emissions. Linde also delivers state-of-the-art gas processing solutions to support customer growth, efficiency improvements and emissions reductions.
What we offer you!
At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!
Pay commensurate with experience. Open to salary range $90,000 - $132,000.
Have we inspired you? Let's talk about it
We are looking forward to receiving your complete application.
Linde thanks all applicants in advance for their interest; however, only those applicants who are being considered for an interview will be contacted.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Linde Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.
*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
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