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Technical Support Manager Jobs in Joliet, IL (NOW HIRING)

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Technical Support Specialist

Chicago, IL · On-site

Technical Support Specialist Network Perception is looking for a driven, highly motivated technical ... The core responsibilities for this position are managing support requests and being the liaison ...

TalentWave

Technical Support Specialist

Chicago, IL · On-site

The core responsibilities for this position are managing support requests and being the liaison ... Previous experience in a technical support role is an advantage. Qualifications * BS or MS in ...

TalentWave

Technical Support Specialist

Chicago, IL · On-site

The core responsibilities for this position are managing support requests and being the liaison ... Previous experience in a technical support role is an advantage. Qualifications * BS or MS in ...

Polsinelli

User Support Manager

Chicago, IL · On-site

$110K - $130K/yr

The User Support Manager will oversee the operations of the Desktop Support team, ensuring efficient and effective technical support services. The Manager will manage the team's performance, develop ...

Burroughs, Inc.

Technical Support Analyst

Elmhurst, IL · On-site

$65K - $90K/yr

... lifecycle management for payment and transaction automation, self-service, robotic, and IoT ... Position Summary The Level 3 Technical Support Analyst serves as the highest escalation point ...

Burroughs

Technical Support Analyst

Elmhurst, IL · On-site

... lifecycle management for payment and transaction automation, self-service, robotic, and IoT ... Position Summary The Level 3 Technical Support Analyst serves as the highest escalation point ...

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$28.6K

$83.2K

$142.8K

How much do technical support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for technical support manager in Joliet, IL is $83,151.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,900.00 and $100,700.00 per year, depending on experience, location, and employer.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Joliet, IL? The most popular types of Technical Support jobs in Joliet, IL are:
What job categories do people searching Technical Support Manager jobs in Joliet, IL look for? The top searched job categories for Technical Support Manager jobs in Joliet, IL are:
What cities near Joliet, IL are hiring for Technical Support Manager jobs? Cities near Joliet, IL with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Joliet, IL as of May 2026, with employment types broken down into 2% As Needed, 53% Full Time, 44% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $83,151 per year, or $40 per hour.
Manager, Technical Support

Manager, Technical Support

Joliet Junior College

Joliet, IL

$70.69K - $79.53K/yr

Other

Posted 7 days ago

Joliet Junior College rating

6.6

Company rating: 6.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

422nd of 528 rated colleges and universities

Job description

Position Title:

Manager, Technical Support

Job Description:

POSITION: Manager, Technical Support
STATUS: Full-Time
DEPARTMENT: Technical Support and Media Services
DIVISION: Information Technology
CLASSIFICATION: Exempt
UNION: Non-union
REPORTS TO: Director, TSMS
PLACEMENT: Professional Staff, Grade S11
HIRING RANGE: $70,689.00 - $79,526 annually
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY
The technology support manager will supervise an assigned team and coordinate the daily operations of the Technology Support and Media Services (TSMS) Department. The manager will ensure tickets are populated with quality data and are properly assigned or escalated. This position will make college-wide purchases and manage the inventory of TSMS assets. The technology support manager is responsible for the administration of the IT ticket system, as well as maintaining and updating the knowledge base. The manager will provide leadership with a customer service mindset.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

1. Manage the daily operations and coordinate the activity of technicians in TSMS, ensuring tickets are populated with quality data and are properly assigned or escalated.
2. Manage TSMS assets by purchasing, allotting and issuing devices, and peripherals from inventory.
3. Responsible for yearly employee performance appraisals for assigned team members.
4. Administrator of the TSMS ticket system.
5. Administrator of the IT knowledge base. Ensure that all processes used in TSMS are thoroughly documented, consistently audited, and regularly improved.
6. Provide operational leadership to TSMS team members to ensure organizational processes are effectively carried out on a day to day basis.
7. Participates in the daily meeting and reporting on department activity and planning.
8. Markets and promotes the Technology Support and Media Services Department. Advocates for necessary resources, support, and appreciation for the TSMS Department.
9. Server as liaison between TSMS and the Network team to ensure best practices and functionality of device images and group policies.
10. Provide leadership and forward thinking for the implementation of technology intended for the betterment of the college.
11. Coordinate warranty repair and communication with 3rd party vendors.
12. Provide equivalent support as the TSMS Technical Analyst I and Technical Analyst II positions, including, but not limited to software installation, computer, display and peripheral hardware troubleshooting, and repair. Organize and assist end-users with virtual meetings. Ensure the functionality of all TSMS equipment.
13. Perform other related duties as assigned.

MINIMUM QUALIFICATIONS

1. Bachelor's degree or Associate's degree plus three (3) years of computer support experience.
2. Experience with supervising personnel.
3. Experience with asset and inventory management.
4. A+ certification.
5. Strong writing and organizational skills.
6. Excellent communication and customer service skills.
7. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
8. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.

PREFERRED QUALIFICATIONS

1. Experience with Microsoft and TeamDynamix service management systems.
2. Knowledge of procurement best practices.
3. Experience in a higher education setting.
4. Project Management Institute (PMI) certification.
5. Apple certification.
6. English and Spanish verbal and written communication proficiency.
7. Demonstrated multicultural competence.


WORK SCHEDULE

* 40 hours per week.


PHYSICAL DEMANDS
1. Ability to lift and move up to 50 pounds.
2. Requires bending, stooping, kneeling, reaching, and ladder use.
3. Campus is large and employees are expected to walk multiple miles within 8hr shift.

WORKING CONDITIONS

1. Most duties performed indoors; some exterior work may be required.
2. Some travel might be needed.


BENEFITS

Click on the link for information about Non-Union Support Staff, Professional, Administrative

Full Time/Part Time:

Full time

Union (If Applicable):

Scheduled Hours:

40

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