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Junior Desktop Support Engineer Jobs in Chicago, IL

1872 Consulting

Desktop Support Engineer

Chicago, IL · On-site

They will participate in daily operations calls and serve as an escalation point for junior members ... Desktop standardization, patching, and maintenance * Support of mobile infrastructure

Old Mission Capital

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

Desktop Support Engineer Chicago, IL, United States Old Mission is a global proprietary trading firm that leverages state-of-the-art technology and research to identify and execute profitable trading ...

AceStack LLC

Desktop Support Engineer

Chicago, IL · On-site

Desktop Support Engineer Location: Chicago, IL - Onsite Fulltime Permanent FTE * Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware ...

Old Mission

Desktop Support Engineer

Chicago, IL

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which ...

Old Mission

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which ...

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

Desktop Support Engineer Chicago, IL Company Overview Interactive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We ...

Old Mission

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which ...

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

Interactive Brokers (IBKR) is seeking a Desktop Support Engineer to join our Information Technology team. This role provides first-level technical support for Microsoft Windows platforms across the ...

Sentinel

Desktop Support Engineer

Waukegan, IL · On-site

$45K - $60K/yr

Responsibilities Sentinel is seeking a Desktop Support Engineer to join our team and provide on-site technical assistance to our customer. The ideal candidate will have experience troubleshooting and ...

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

Interactive Brokers (IBKR) is seeking a Desktop Support Engineer to join our Information Technology team. This role provides first-level technical support for Microsoft Windows platforms across the ...

Sentinel

Desktop Support Engineer

Waukegan, IL · On-site

$45K - $60K/yr

Responsibilities Sentinel is seeking a Desktop Support Engineer to join our team and provide on-site technical assistance to our customer. The ideal candidate will have experience troubleshooting and ...

Sentinel

Desktop Support Engineer

Waukegan, IL · On-site

$45K - $60K/yr

Sentinel is seeking a Desktop Support Engineer to join our team and provide on-site technical assistance to our customer. The ideal candidate will have experience troubleshooting and repairing ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ( Onsite Role) Please call me on 732 979 2323 to discuss rate PRIMARY PURPOSE OF POSITION: To be ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ( Onsite Role) Please call me on 732 979 2323 to discuss rate PRIMARY PURPOSE OF POSITION: To be ...

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Junior Desktop Support Engineer information

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$34.5K

$74K

$112.8K

How much do junior desktop support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for junior desktop support engineer in Chicago, IL is $73,964.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $82,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Desktop Support Engineer, and why are they important?

To thrive as a Junior Desktop Support Engineer, you need foundational knowledge in computer hardware, operating systems, troubleshooting, and a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common enterprise software like Windows, macOS, and Microsoft Office is typically expected. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are vital for maintaining smooth IT operations and ensuring end-user productivity within an organization.

What are some common challenges faced by Junior Desktop Support Engineers in their first year, and how can they overcome them?

Junior Desktop Support Engineers often encounter challenges such as managing multiple support requests simultaneously, learning to troubleshoot a wide variety of hardware and software issues, and adapting to rapidly changing technologies. To overcome these, it's helpful to develop strong organizational skills, actively seek mentorship from senior team members, and make use of internal documentation and knowledge bases. Regularly communicating with users and colleagues can also help build confidence and improve problem-solving efficiency over time.

What does a Junior Desktop Support Engineer do?

A Junior Desktop Support Engineer is responsible for assisting users with technical issues related to computers, software, and network access. Their main duties include troubleshooting hardware and software problems, installing and configuring operating systems, and ensuring that all workstations function smoothly. They often provide support in-person, over the phone, or via remote tools, and may also help maintain inventory and documentation. Junior Desktop Support Engineers work under the supervision of more experienced IT staff and are essential to keeping office technology running efficiently.

What is the difference between Junior Desktop Support Engineer vs Help Desk Technician?

AspectJunior Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical support for hardware/software issuesHelp desk, remote support, customer interaction
Industry UsageIT services, corporate environmentsIT support, customer service roles

Both roles involve troubleshooting and supporting computer systems, but Junior Desktop Support Engineers typically handle more technical hardware and software issues on-site, while Help Desk Technicians often provide remote support and customer service. The roles overlap in certifications and work environments, but differ in daily tasks and interaction levels.

What are the most commonly searched types of Desktop Support Engineer jobs in Chicago, IL? The most popular types of Desktop Support Engineer jobs in Chicago, IL are:
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What cities near Chicago, IL are hiring for Junior Desktop Support Engineer jobs? Cities near Chicago, IL with the most Junior Desktop Support Engineer job openings:
Junior Desktop Support Engineer jobs near you
Desktop Support Engineer

Desktop Support Engineer

1872 Consulting

Chicago, IL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Workstation Engineer

The workstation engineer will be responsible for managing all aspects of the corporate desktop, which includes but is not limited to software packaging, patch management, and automation. They will participate in daily operations calls and serve as an escalation point for junior members of the team. The ideal candidate will have a clear track record that demonstrates growth in their current role, taking on progressively more challenging projects and positions. The workstation engineer must have a strong knowledge of SCCM, Active Directly, Group Policy, Office 365, Intune, and Azure Active Directory.

Key Responsibilities
  • System administration of cloud applications
  • Software packaging, deployment, and automation
  • Desktop standardization, patching, and maintenance
  • Support of mobile infrastructure
  • Vulnerability Management
  • License Management
  • Conform to ITIL based standards of IT Service Management
  • Participate in desktop support projects
  • Provide Tier 3 support
  • Administration and management of Office 365 environment
  • Generate new ideas, find creative ways to better support end-users
  • Support and maintain current SCCM environment
  • Upgrades of on-premises systems and tool
  • Patch and maintain resources in AWS
  • Participate in daily operations calls
  • Share on-call responsibility with other members of the IT Service Desk

Key behavioral expectations include drives for results, communication and engagement, and unleashes innovation.

Minimum Qualifications
  • College degree desirable but not required.
  • 5+ years working in a similar capacity in a small to medium-size team
Knowledge, Skills & Abilities Required
  • Expertise with Windows Desktop 10
  • Proficient installing, configuring, servicing, and troubleshooting OS issues
  • Expertise in supporting a Windows server environment
  • Experience supporting SS&C (formerly DST) suite of applications preferred
  • Strong knowledge of the Office 365 platform including Exchange Online, SharePoint Online, and Azure Active Directory
  • The ability to execute on a vision with minimal direction and guidance
  • Experience supporting using Microsoft Endpoint Manager (Intune) strongly preferred
  • Service Now support and development preferred, but not required
  • Working knowledge of desktop security tools such as Cb Protect, Cb Response, Microsoft ATP a plus
  • Familiarity with Amazon Web Services and related technologies
  • Proficiency supporting Mac OS in a corporate environment strongly preferred
  • Experience managing iOS and Android devices using tools such as VMWare Workspace One (Airwatch) or Microsoft Intune
  • Strong customer focus
  • The ability to prioritize several competing priorities
  • Certifications in SCCM, Office 365, and other technologies are not required, but strongly preferred
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About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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