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It Desktop Engineer Jobs in Chicago, IL (NOW HIRING)

Service Global, Inc

Desktop Engineer L1

Deerfield, IL · On-site

... IT support team is available, like for MI calls. Requirements: • Good to have-knowledge in AD and smart hands and feet support. • Good to have-knowledge and experience of supporting MAC devices ...

Magicforce

Desktop Analyst

Chicago, IL

$60 - $70/hr

Provide level 1 through 3 day-to-day IT Desktop support for all desktop technology devices including desktops, laptops, Wyse devices, printing, wireless, and networking. 14. Provide desktop support ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support ... Collaborate with client IT and the technology team to resolve IT infrastructure and network issues.

Service Global, Inc

Desktop Engineer L1

Chicago, IL · On-site

Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated ... Conscious & adherent to Information & Data Security/Compliance. * Perform onsite updates ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL

$55K - $65K/yr

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support ... Collaborate with client IT and the technology team to resolve IT infrastructure and network issues.

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All JobsIt Desktop Engineer JobsIt Desktop Engineer Jobs in Chicago, IL

It Desktop Engineer information

See Chicago, IL salary details

$10

$46

$84

How much do it desktop engineer jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for it desktop engineer in Chicago, IL is $46.60, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $59.71 per hour, depending on experience, location, and employer.

What is an IT Desktop Engineer?

IT Desktop Engineers are professionals who provide technical support for computer systems within an organization. They are responsible for installing, configuring, maintaining, and troubleshooting desktop hardware, software, and networks. Their role often involves assisting end-users with technical issues, ensuring system security, and keeping systems up to date. IT Desktop Engineers may also help with onboarding new employees by setting up their devices and accounts. They play a key part in keeping the organization's technology running smoothly.

What are the key skills and qualifications needed to thrive as an IT Desktop Engineer?

To thrive as an IT Desktop Engineer, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are common requirements. Excellent communication, patience, and problem-solving abilities help you interact effectively with end users and resolve technical issues efficiently. These skills are essential to ensure minimal downtime, user productivity, and seamless IT support in any organization.

What are some common challenges faced by IT Desktop Engineers when supporting remote or hybrid employees?

IT Desktop Engineers often encounter unique challenges when supporting remote or hybrid employees, such as troubleshooting connectivity issues, ensuring secure access to company resources, and managing a wider range of device configurations. Communication can also be more complex since issues must frequently be resolved without in-person interaction. To overcome these challenges, engineers rely on remote access tools, clear documentation, and proactive communication with end-users, ensuring minimal downtime and effective support regardless of location.

What is the difference between It Desktop Engineer vs Network Support Specialist?

AspectIT Desktop EngineerNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentOffice desks, help desks, on-site supportNetwork labs, data centers, on-site and remote troubleshooting
Primary ResponsibilitiesMaintaining and troubleshooting desktops, hardware, software issuesManaging network infrastructure, troubleshooting connectivity issues

IT Desktop Engineers focus on end-user hardware and software support within organizations, while Network Support Specialists primarily handle network infrastructure and connectivity issues. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ, with Desktop Engineers emphasizing desktop and device support, and Network Support Specialists focusing on network systems and connectivity.

What are popular job titles related to It Desktop Engineer jobs in Chicago, IL?

For It Desktop Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching It Desktop Engineer jobs in Chicago, IL look for?

The top searched job categories for It Desktop Engineer jobs in Chicago, IL are:

It Desktop Engineer jobs near you
Infographic showing various It Desktop Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $96,927 per year, or $46.6 per hour.

EUC/Desktop Engineer

Chicago, IL • On-site

Tata Consultancy Service Limited
See more jobs at Tata Consultancy Service Limitedexternal

$60K - $65K/yr

Full-time

Posted 21 days ago

Job description

EUC/Desktop Engineer
• Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues
• Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.
• Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
• Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
• Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal knowledge bases or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of KB Articles
• Maintain good relationships with clients
• Experience level : 6 8 years of Technical experience in Windows and Mac
• Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices and other tech products
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Familiarity with ITSM tools like ServiceNow for ticket management.
• Excellent customer service skills and the ability to communicate effectively with non-technical users.
• Self-starter with the ability to work independently and efficiently.
• Physical ability to manage IT equipment installations and movements.
• Adaptable and flexible to meet varying work schedules and environments.
Salary Range- $60,000-$65,000 a year
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