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It Desktop Engineer Jobs in Chicago, IL (NOW HIRING)

Magicforce

Desktop Analyst

Chicago, IL · On-site

$60 - $70/hr

Provide level 1 through 3 day-to-day IT Desktop support for all desktop technology devices including desktops, laptops, Wyse devices, printing, wireless, and networking. 14. Provide desktop support ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support ... Collaborate with client IT and the technology team to resolve IT infrastructure and network issues.

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support ... Collaborate with client IT and the technology team to resolve IT infrastructure and network issues.

Ropes & Gray

Desktop Services Team Lead

Chicago, IL · On-site

$20.75 - $26.50/hr

Work with the Desktop Engineering, Desktop Services, and User Support teams to assist, diagnose, and resolve software and hardware related problems * Collaborate with the IT Asset Management ...

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All JobsIt Desktop Engineer JobsIt Desktop Engineer Jobs in Chicago, IL

It Desktop Engineer information

See Chicago, IL salary details

$10

$46

$84

How much do it desktop engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it desktop engineer in Chicago, IL is $46.56, according to ZipRecruiter salary data. Most workers in this role earn between $28.70 and $59.66 per hour, depending on experience, location, and employer.

What is an IT Desktop Engineer?

IT Desktop Engineers are professionals who provide technical support for computer systems within an organization. They are responsible for installing, configuring, maintaining, and troubleshooting desktop hardware, software, and networks. Their role often involves assisting end-users with technical issues, ensuring system security, and keeping systems up to date. IT Desktop Engineers may also help with onboarding new employees by setting up their devices and accounts. They play a key part in keeping the organization's technology running smoothly.

What are the key skills and qualifications needed to thrive as an IT Desktop Engineer?

To thrive as an IT Desktop Engineer, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are common requirements. Excellent communication, patience, and problem-solving abilities help you interact effectively with end users and resolve technical issues efficiently. These skills are essential to ensure minimal downtime, user productivity, and seamless IT support in any organization.

What are some common challenges faced by IT Desktop Engineers when supporting remote or hybrid employees?

IT Desktop Engineers often encounter unique challenges when supporting remote or hybrid employees, such as troubleshooting connectivity issues, ensuring secure access to company resources, and managing a wider range of device configurations. Communication can also be more complex since issues must frequently be resolved without in-person interaction. To overcome these challenges, engineers rely on remote access tools, clear documentation, and proactive communication with end-users, ensuring minimal downtime and effective support regardless of location.

What is the difference between It Desktop Engineer vs Network Support Specialist?

AspectIT Desktop EngineerNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentOffice desks, help desks, on-site supportNetwork labs, data centers, on-site and remote troubleshooting
Primary ResponsibilitiesMaintaining and troubleshooting desktops, hardware, software issuesManaging network infrastructure, troubleshooting connectivity issues

IT Desktop Engineers focus on end-user hardware and software support within organizations, while Network Support Specialists primarily handle network infrastructure and connectivity issues. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ, with Desktop Engineers emphasizing desktop and device support, and Network Support Specialists focusing on network systems and connectivity.

What are popular job titles related to It Desktop Engineer jobs in Chicago, IL?

For It Desktop Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching It Desktop Engineer jobs in Chicago, IL look for?

The top searched job categories for It Desktop Engineer jobs in Chicago, IL are:

It Desktop Engineer jobs near you
Infographic showing various It Desktop Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $96,853 per year, or $46.6 per hour.

Desktop Engineer

Hexaware Technologies, Inc

Rosemont, IL • On-site

Other

Re-posted 24 days ago

Job description

Position: Desktop Engineer

Location: Rosemont, IL 60018 (Onsite)

Hiring: Fulltime with Hexaware Technologies

Key Responsibilities:

  • Image, configure, deploy, and maintain desktop and laptop computers.
  • Install, upgrade, and support Windows operating systems and standard business applications.
  • Troubleshoot and resolve hardware issues involving desktops, laptops, monitors, docking stations, and peripherals.
  • Diagnose and resolve software-related issues, including operating system errors, application failures, and connectivity problems.
  • Configure, install, and troubleshoot network and local printers.
  • Provide technical support to end users via phone, email, remote support tools, and in-person assistance.
  • Manage user accounts, passwords, and permissions in Active Directory and Microsoft 365 environments.
  • Install and configure hardware upgrades and replacement components as needed.
  • Document support activities, incidents, and resolutions in the ticketing system.
  • Escalate complex technical issues to appropriate teams when necessary.
  • Maintain inventory of IT assets, including computers, monitors, printers, and accessories.
  • Follow established IT policies, procedures, and security standards.

Required Qualifications:

  • 2+ years of desktop support, help desk, or technical support experience.
  • Experience imaging and deploying computers using standard imaging tools and processes.
  • Strong knowledge of Windows operating systems and Microsoft Office applications.
  • Experience troubleshooting desktops, laptop, hardware, and software issues.
  • Experience configuring and supporting printers, scanners, and related peripherals.
  • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and wireless connectivity.
  • Experience with Active Directory user administration.
  • Strong communication and customer service skills.
  • Ability to prioritize multiple support requests and meet service-level expectations.

Preferred Qualifications:

  • Experience with Microsoft 365 administration.
  • Familiarity with endpoint management tools such as Microsoft Intune, SCCM, or similar platforms.
  • CompTIA A+, Network+, or other relevant certifications.
  • Experience working in an enterprise IT environment.

Physical Requirements:

  • Ability to lift and move computer equipment up to 50 pounds.
  • Ability to walk, bend, and perform workstation setups as needed.

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