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Api Support Engineer Jobs in Chicago, IL (NOW HIRING)

Interactive Brokers

API Support Analyst I

Chicago, IL · On-site

$65K - $75K/yr

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of ... Basic understanding of programming concepts and what coding entails * Excellent written and verbal ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$60/hr

\n \n \n \n \n We are seeking a BMC Helix Support Engineer\/Admin in Chicago, IL for a hybrid role ... Build and maintain REST\-based API integrations with third\-party systems and monitor system ...

Zuma

Support Engineer

Mundelein, IL · Remote

The Role As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team ... Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and ...

Itron, Inc

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support ... Proficiency working with APIs and API testing tools such as Postman. * Experience reviewing logs ...

New

Zero Hash

Senior Technical Support Engineer

Chicago, IL · On-site +1

About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale ... Advanced API Knowledge: Deep architectural understanding of REST APIs, SDKs, websockets, webhooks ...

NAVA Software Solutions

Sr. Data Engineer

Chicago, IL · On-site

$118K - $141K/yr

Details: Sr. Data Engineer Location: Chicago, IL (Hybrid at least 2 days a week) Duration: 6-12 ... Strong systems understanding including SQL Server, API support/maintenance, Microsoft Reporting ...

zerohash

Technical Support Engineer (AMER)

Chicago, IL · On-site +1

About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our ... API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks. * SQL Knowledge:

Capgemini

z/OS Connect API Engineer

Chicago, IL · On-site

$73K - $174K/yr

Support integration with enterprise API management platforms and gateways. Platform Support ... RACF Development & DevOps * GitHub * CI/CD Pipelines * Git-based Version Control * Gradle Build ...

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Api Support Engineer information

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How much do api support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for api support engineer in Chicago, IL is $41.10, according to ZipRecruiter salary data. Most workers in this role earn between $30.48 and $48.08 per hour, depending on experience, location, and employer.

What is an api support engineer?

An API Support Engineer is responsible for assisting developers and customers in integrating, troubleshooting, and optimizing API usage. They diagnose technical issues, provide solutions, and work closely with engineering teams to resolve bugs or improve API performance. Their role requires strong problem-solving skills, knowledge of RESTful APIs, authentication methods, and programming languages like Python or JavaScript. Additionally, they may create documentation, FAQs, and tutorials to enhance the developer experience.

What does an api support engineer do?

As an API Support Engineer, your day typically involves investigating and resolving technical issues raised by clients, monitoring API performance, and collaborating closely with development and product teams to escalate and address more complex problems. You may spend time writing scripts or testing APIs to verify reported issues, as well as updating technical documentation or knowledge bases to help clients self-serve. In addition to direct customer support, you'll often participate in team meetings to discuss trends, share insights, and contribute to process improvements. This mix of technical troubleshooting, communication, and teamwork keeps the role dynamic and rewarding.

What are the key skills and qualifications needed to thrive as an api support engineer?

To thrive as an API Support Engineer, you need a strong understanding of API protocols (REST, SOAP), programming/scripting skills (such as Python or JavaScript), and experience with troubleshooting and debugging. Familiarity with tools like Postman, API gateways, and ticketing systems, as well as relevant certifications like AWS Certified Developer or API-specific courses, is highly beneficial. Excellent problem-solving abilities, clear written and verbal communication, and a customer-focused attitude distinguish top performers. These competencies ensure effective technical support, smooth integration experiences for clients, and strong collaboration with internal engineering teams.

What are popular job titles related to Api Support Engineer jobs in Chicago, IL?

For Api Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Api Support Engineer jobs in Chicago, IL look for?

The top searched job categories for Api Support Engineer jobs in Chicago, IL are:

Api Support Engineer jobs near you
Infographic showing various Api Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,498 per year, or $41.1 per hour.

API Support Analyst I

Interactive Brokers

Chicago, IL • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

This is Hybrid role (4 days in office /1 day remote)
About your Team:
As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication channels and guide clients of
varying technical backgrounds through basic API integration processes.
What will be your responsibilities within IBKR:
  • Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.
  • Address basic questions related to third-party integrations with IBKR API.
  • Guide clients through initial API connection processes.
  • Direct clients to relevant documentation and resources.
  • Triage market data inquiries and escalate as appropriate.
  • Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams.
  • Document client interactions accurately in the support system.
  • Follow established support protocols and workflows.

What required skill's you need:
  • Bachelor's degree or equivalent experience (preferred)
  • Basic understanding of programming concepts and what coding entails
  • Excellent written and verbal communication skills
  • Ability to communicate technical concepts to clients with varying levels of technical proficiency
  • Strong problem-solving abilities
  • Customer-service oriented mindset
  • Ability to work in a fast-paced environment

Desired Attributes
  • Interest in financial markets and trading systems.
  • Previous experience in a technical support role.
  • Knowledge of financial APIs or trading systems (a plus).
  • Ability to learn quickly and adapt to changing technologies.

To be successful in this position, you will have the following:
  • Self-motivated and able to handle tasks with minimal supervision.
  • Superb analytical and problem-solving skills.
  • Excellent collaboration and communication (Verbal and written) skills.
  • Outstanding organizational and time management skills.

Company Benefits & Perks
  • Competitive salary, annual performance-based bonus, and stock grant awards
  • 401(k) retirement plan with competitive company match
  • Excellent health and wellness benefits, including medical, dental, and vision benefits. 100% employer-paid medical premiums, with generous employer contributions to dental & vision plans as well.
  • Wellness screening and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP)
  • Generous paid parental leave (up to 16 weeks paid parental leave for eligible employees)
  • Company-paid basic life insurance, accidental death & dismemberment (AD&D), and short- and long-term disability coverage
  • Flexible Spending Accounts (Healthcare, Dependent Care, and Commuter FSAs)
  • Quarterly fitness stipend to offset costs associated with traditional gym and fitness memberships or fees
  • Education reimbursement and professional development opportunities
  • Legal services, telehealth access, and voluntary insurance options
  • Backup child and adult care support through Care.com
  • Daily lunch allowance and fully stocked kitchen with healthy breakfast and snack options

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