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Executive Technical Support Engineer Jobs in Chicago, IL

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

Itron, Inc

Technical Support Engineer

Chicago, IL

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

iManage

Technical Support Engineer

Chicago, IL · On-site

Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and ...

Fin

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

Fin

Technical Support Engineer

Chicago, IL · Hybrid

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

Linde Group

Technical Support Engineer

Burr Ridge, IL · On-site

You will support the safe, efficient startup of new production facilities and ensure operational readiness * You will develop and deliver technical training to operations personnel to strengthen ...

Linde

Technical Support Engineer

Burr Ridge, IL · On-site

You will support the safe, efficient startup of new production facilities and ensure operational readiness * You will develop and deliver technical training to operations personnel to strengthen ...

Flywire

Technical Support Engineer II

Chicago, IL

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

Flywire

Technical Support Engineer II

Chicago, IL

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

Flywire

Technical Support Engineer II

Chicago, IL

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Zero Hash

Technical Support Engineer (AMER)

Chicago, IL · On-site +1

About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a ...

zerohash

Technical Support Engineer (AMER)

Chicago, IL · On-site +1

About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a ...

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Executive Technical Support Engineer information

See Chicago, IL salary details

$38.6K

$81.4K

$123.1K

How much do executive technical support engineer jobs pay per year?

As of Aug 25, 2026, the average yearly pay for executive technical support engineer in Chicago, IL is $81,415.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $101,500.00 per year, depending on experience, location, and employer.

What is an executive technical support engineer?

Executive Technical Support Engineers are specialized professionals who provide high-level technical assistance to key clients, often including executives or major business customers. They handle complex technical issues, ensure rapid resolution, and coordinate with internal teams to address critical problems. Their role often involves direct communication with senior stakeholders, delivering tailored solutions, and maintaining strong client relationships. These engineers typically possess deep technical expertise and excellent communication skills to navigate both technical and business challenges.

What are the key skills and qualifications needed to thrive as an executive technical support engineer?

To thrive as an Executive Technical Support Engineer, you need deep technical expertise in troubleshooting software and hardware issues, a relevant degree in IT or engineering, and experience with enterprise systems. Familiarity with ticketing platforms, remote support tools, and certifications like CompTIA, Microsoft, or Cisco are typically required. Exceptional problem-solving abilities, strong communication, and customer-centricity help build trust and resolve complex issues efficiently. These skills ensure high-quality support for executive clients, uphold service standards, and minimize business disruptions.

What are some common challenges faced by executive technical support engineers in resolving high-priority client issues?

Executive Technical Support Engineers often handle complex, high-impact technical issues for key clients. A common challenge is balancing the need for rapid response with thorough problem analysis, as these cases can require deep product knowledge and cross-team collaboration. Additionally, managing client expectations and communicating technical solutions to non-technical stakeholders can be demanding. Staying updated on evolving technologies and company products is essential for success in this fast-paced environment.

What does an executive technical support engineer do?

An executive technical support engineer provides high-level technical assistance to clients or internal teams, resolving complex issues related to hardware, software, or network systems. They often serve as a liaison between technical teams and executive stakeholders, utilizing troubleshooting skills and technical knowledge to ensure optimal system performance and customer satisfaction.

What are the most commonly searched types of Technical Support Engineer jobs in Chicago, IL?

The most popular types of Technical Support Engineer jobs in Chicago, IL are:

What are popular job titles related to Executive Technical Support Engineer jobs in Chicago, IL?

For Executive Technical Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Executive Technical Support Engineer jobs in Chicago, IL look for?

The top searched job categories for Executive Technical Support Engineer jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Executive Technical Support Engineer jobs?

Cities near Chicago, IL with the most Executive Technical Support Engineer job openings:

Executive Technical Support Engineer jobs near you
Infographic showing various Executive Technical Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $81,415 per year, or $39.1 per hour.

Technical Support Engineer

Chicago, IL • On-site

Itron, Inc.
Utilities • 5 - 10K employees

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

114th of 159 rated electronics manufacturers

Good employer

Paid breaks

Uninterrupted breaks

Learn more about Itron, Inc.external

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise with people leadership, serving as a senior escalation resource while driving service excellence, team development, and cross-functional collaboration across Support, Product, Engineering, and Customer Success.
The ideal candidate is a customer-focused leader who excels at solving complex technical challenges, mentoring team members, and fostering a collaborative, inclusive culture. They are accountable for operational results, agile in responding to customer and business needs, and committed to continuously improving support processes and the overall customer experience.
Duties & Responsibilities
  • Lead, coach, and develop a team of Technical Support Engineers, fostering a collaborative, inclusive, and high-performing work environment.
  • Serve as the primary escalation point for complex technical issues involving SaaS applications, mobile platforms (iOS and Android), hardware, networking, APIs, and data management.
  • Provide real-time customer support through phone, email, and other communication channels while ensuring adherence to established Service Level Agreements (SLAs).
  • Champion a customer-centric approach by resolving issues efficiently, proactively identifying customer needs, and building trusted relationships with utility clients.
  • Guide team members through advanced troubleshooting techniques and support skills development through mentoring, coaching, and knowledge sharing.
  • Oversee ticket management activities, ensuring accurate prioritization, documentation, escalation, and timely resolution of customer issues.
  • Analyze application logs, JavaScript console outputs, system diagnostics, and troubleshooting data to identify root causes and coordinate escalations when necessary.
  • Partner with Product, Engineering, Customer Success, and other stakeholders to investigate defects, validate fixes, and communicate customer feedback.
  • Drive continuous process improvement initiatives by identifying trends, recommending solutions, and implementing best practices that reduce recurring incidents.
  • Ensure the creation, maintenance, and enhancement of knowledge base articles, troubleshooting guides, FAQs, and operational runbooks.
  • Support onboarding and training programs for new team members, creating opportunities for professional growth and career development.
  • Monitor team performance metrics, workflow efficiency, and customer satisfaction indicators to support operational excellence.
  • Promote accountability, transparency, and effective communication across the support organization.
  • Stay informed about industry trends, utility workflows, product enhancements, and emerging technologies to help drive innovation within the support function.
  • Contribute to strategic planning and operational initiatives that support organizational growth and customer success.

Required Skills & Experience
  • Bachelor's degree in Information Technology, Computer Science, Engineering, a related field, or equivalent professional experience.
  • 5+ years of experience in Technical Support, Technical Support Engineering, Customer Support Engineering, or a similar role supporting SaaS platforms.
  • Fluent in English and Spanish.
  • 1+ years of experience leading, mentoring, coaching, or coordinating technical support teams.
  • Strong technical expertise supporting application software, hardware, networking, APIs, mobile operating systems, and customer-facing technology solutions.
  • Experience troubleshooting iOS and Android mobile applications, device configurations, Mobile Device Management (MDM) tools, and end-user data issues.
  • Proficiency working with APIs and API testing tools such as Postman.
  • Experience reviewing logs, system diagnostics, browser developer tools, and other technical troubleshooting resources.
  • Working knowledge of database concepts and the ability to utilize SQL queries for troubleshooting purposes.
  • Experience with customer support platforms and ticketing systems such as Zendesk, Jira, or similar tools.
  • Demonstrated ability to manage complex customer situations, facilitate issue resolution, and de-escalate challenging interactions.
  • Strong analytical, problem-solving, and decision-making skills with a focus on identifying root causes and implementing sustainable solutions.
  • Excellent written, verbal, and interpersonal communication skills with the ability to translate technical concepts for both technical and non-technical audiences.
  • Ability to prioritize competing demands and thrive in a fast-paced, high-volume support environment.
  • Strong organizational skills, attention to detail, and commitment to delivering high-quality outcomes.
  • Proven ability to work independently while effectively collaborating across teams and departments.

Preferred Skills & Experience
  • Experience supporting customers within the gas, electric utility, energy, or infrastructure industries.
  • Familiarity with GIS, mapping technologies, spatial data systems, and field workforce solutions.
  • Previous experience leading support operations in a SaaS environment serving enterprise customers.
  • Experience developing onboarding programs, training materials, or technical enablement initiatives.
  • Knowledge of support operations metrics, SLA management, workforce planning, and service improvement methodologies.
  • Demonstrated success identifying support trends and driving product, process, or workflow improvements.
  • Experience collaborating with Product and Engineering teams in agile development environments.
  • Technical certifications related to customer support, IT service management, cloud technologies, mobile device administration, or networking.
  • Experience supporting geographically distributed teams and customers across multiple regions.

Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.
Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
#LI-BJ1
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

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