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Executive Technical Support Engineer Jobs in DeKalb, IL

Formic

Product Support Engineer

Aurora, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Atlas Copco

Technical Site Lead

Rockford, IL · On-site

Technical Leadership & Manufacturing Support (Approximately 80%) * Diagnose and resolve complex mechanical, electrical, communication, programming, and process-related issues. * Lead root cause ...

Bridgestone

Lead, Electrical Engineer

Rockford, IL

$119K - $184K/yr

Serves as technical expert/resource to the Technical Support Group and Technical Support ... executive directors This candidate must be willing to live in or near the Muscatine, IA area.

Ebco Inc

Mechanical Design Project Engineer

Elgin, IL

$75K - $101K/yr

Provide comprehensive technical support to both internal and external customers * Facilitate ... Familiarity with basic engineering and manufacturing principles * Proficient in basic computer ...

Ebco Inc

Mechanical Design Project Engineer

Elgin, IL · On-site

$75K - $101K/yr

Provide comprehensive technical support to both internal and external customers * Facilitate ... Familiarity with basic engineering and manufacturing principles * Proficient in basic computer ...

Ebco Inc

Mechanical Design Project Engineer

Elgin, IL · On-site

$75K - $90K/yr

Provide comprehensive technical support to both internal and external customers * Facilitate ... Familiarity with basic engineering and manufacturing principles * Proficient in basic computer ...

Advastar, Inc

Manufacturing Engineer-Controls

Sycamore, IL · On-site

$81K - $95K/yr

Provide technical support to production and maintenance teams on new equipment * Train plant ... Ability to communicate from shop floor to executive level * Ability to lead cross-functional teams ...

Advastar, Inc

Manufacturing Engineer-Controls

Sycamore, IL · On-site

$81K - $95K/yr

Provide technical support to production and maintenance teams on new equipment * Train plant ... Ability to communicate from shop floor to executive level * Ability to lead cross-functional teams ...

Advastar, Inc

Manufacturing Engineer-Controls

Sycamore, IL

$81K - $95K/yr

Provide technical support to production and maintenance teams on new equipment * Train plant ... Ability to communicate from shop floor to executive level * Ability to lead cross-functional teams ...

Burckhardt Compression

Technical Inside Sales

Batavia, IL · On-site

$85K - $95K/yr

In this role, you will serve as a critical link between customers, sales, engineering, and operations, ensuring the seamless execution of service orders, quotations, and technical support. This ...

TekPro Engineering

Electrical Controls Engineer

Elgin, IL · On-site

$115K - $125K/yr

Controls Engineer About the Opportunity We're partnering with a well-established manufacturer of ... Provide technical support and troubleshoot controls-related issues in the field. * Travel ...

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Executive Technical Support Engineer information

See DeKalb, IL salary details

$36.8K

$77.6K

$117.3K

How much do executive technical support engineer jobs pay per year?

As of Aug 30, 2026, the average yearly pay for executive technical support engineer in DeKalb, IL is $77,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $96,700.00 per year, depending on experience, location, and employer.

What is an executive technical support engineer?

Executive Technical Support Engineers are specialized professionals who provide high-level technical assistance to key clients, often including executives or major business customers. They handle complex technical issues, ensure rapid resolution, and coordinate with internal teams to address critical problems. Their role often involves direct communication with senior stakeholders, delivering tailored solutions, and maintaining strong client relationships. These engineers typically possess deep technical expertise and excellent communication skills to navigate both technical and business challenges.

What are the key skills and qualifications needed to thrive as an executive technical support engineer?

To thrive as an Executive Technical Support Engineer, you need deep technical expertise in troubleshooting software and hardware issues, a relevant degree in IT or engineering, and experience with enterprise systems. Familiarity with ticketing platforms, remote support tools, and certifications like CompTIA, Microsoft, or Cisco are typically required. Exceptional problem-solving abilities, strong communication, and customer-centricity help build trust and resolve complex issues efficiently. These skills ensure high-quality support for executive clients, uphold service standards, and minimize business disruptions.

What are some common challenges faced by executive technical support engineers in resolving high-priority client issues?

Executive Technical Support Engineers often handle complex, high-impact technical issues for key clients. A common challenge is balancing the need for rapid response with thorough problem analysis, as these cases can require deep product knowledge and cross-team collaboration. Additionally, managing client expectations and communicating technical solutions to non-technical stakeholders can be demanding. Staying updated on evolving technologies and company products is essential for success in this fast-paced environment.

What does an executive technical support engineer do?

An executive technical support engineer provides high-level technical assistance to clients or internal teams, resolving complex issues related to hardware, software, or network systems. They often serve as a liaison between technical teams and executive stakeholders, utilizing troubleshooting skills and technical knowledge to ensure optimal system performance and customer satisfaction.

What cities near DeKalb, IL are hiring for Executive Technical Support Engineer jobs?

Cities near DeKalb, IL with the most Executive Technical Support Engineer job openings:

Executive Technical Support Engineer jobs near you

Product Support Engineer

Aurora, IL • On-site

Formic
Computer and Electronic Product Manufacturing • 11 - 50 employees
Learn more about Formicexternal

Full-time

Posted 18 days ago

Job description

Who we are:

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive.

We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment.

Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production.

About the role

As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types.  You will be the connective tissue that brings product expertise and support knowledge to the broader Fleet Operations org and the Field Service Engineering team specifically.

Your primary responsibility is simple: keep the field moving. When a Field Service Engineer (FSE) encounters a problem they cannot resolve, you will step in to diagnose the issue, develop a troubleshooting path, determine the right remediation plan, and drive toward a solution quickly.

You will also look beyond the individual ticket. You will review failures across the fleet, identify repeat problems, and work with Product Engineering when something needs a permanent product fix.  You will become increasingly more knowledgeable on a range of Formic's products, ensuring that we're able to support and deliver on operational needs while minimizing the demand on Product and Software resources.

This is an in-office role based in Bolingbrook, IL or Oakland, CA. You will work closely with Field Service Engineers in the field and directly with Engineering and Design teams in the office.

In this role you will:
  • Own technical escalations for your assigned system types
  • Support FSEs with complex troubleshooting and root cause identification
  • Review logs, system data, configurations, drawings, and failure history to determine next steps
  • Reproduce field failures on equipment in the office
  • Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory
  • Build clear troubleshooting plans that FSEs can execute in the field
  • Identify repeat failures and trends across the fleet
  • Escalate systemic product issues to Product Engineering with clear data, testing, and recommendations
  • Work directly with Engineering and Design to answer technical questions and remove blockers for the field
  • Own and improve the knowledge base for your assigned systems
  • Maintain troubleshooting guides, known issues, procedures, configurations, and lessons learned
  • Look for ways to reduce repeat visits and improve first-time resolution
  • Travel occasionally when the job requires it
What makes you a great fit:
  • 7+ years of experience with industrial automation, robotics, or manufacturing equipment
  • Strong troubleshooting skills across mechanical, electrical, controls, and automation systems
  • Experience with PLCs, industrial robots, safety equipment,  vision, networking, or other technologies relevant to the product you support
  • Comfortable working directly with equipment to reproduce problems and test solutions
  • Able to use data and evidence to work through complex technical problems
  • Able to recognize when an issue is isolated versus part of a larger product problem
  • Strong written and verbal communication
  • Comfortable working across Field Engineering, Product Engineering, and Design
  • Able to take ownership of an escalation and drive it until there is a clear next step
  • Able to work from the Chicago or Oakland office during normal weekday hours
Bonus points if you have:
  • Bachelor's degree in engineering or a related technical field
  • Experience supporting automation deployed across multiple customer sites
  • Experience building technical support documentation or knowledge bases
  • Experience working between field service and product engineering teams
  • Experience using failure and service data to reduce repeat issues and repeat site visits

What we look for: 

We're building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you!

  • Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren't paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn't yet exist.
  • Create the Magic: You absorb complexity so customers don't have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don't say "not my job." You make things work. 
  • Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don't confuse activity with results.
  • Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You're willing to challenge assumptions, including your own, in pursuit of the best answer.
  • Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit.
  • One Formic: You operate without silos. You practice radical helpfulness, document clearly, and make clean handoffs. You assume positive intent and prioritize team success over individual credit.

Equal Opportunity Employment:

Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co.

AI Use:

At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.

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