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Customer Support Engineer Jobs in Chicago, IL (NOW HIRING)

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

The Customer Support Engineer promotes sales of Misumi products through various support channels and provides technical design support to customers, ensuring compliance with quality standards and ...

LHH US

Customer Support Engineer

Wood Dale, IL

$70K - $90K/yr

LHH is seeking a Customer Support Engineer who enjoys solving technical challenges, working collaboratively, and providing exceptional customer support. This is an excellent opportunity for an ...

LHH US

Customer Support Engineer

Wood Dale, IL · On-site

$70K - $90K/yr

LHH is seeking a Customer Support Engineer who enjoys solving technical challenges, working collaboratively, and providing exceptional customer support. This is an excellent opportunity for an ...

LHH US

Customer Support Engineer

Bensenville, IL

$75K - $90K/yr

This role is ideal for an engineer who enjoys troubleshooting technical issues, supporting customers, and coordinating service activities from diagnosis through resolution. What You'll Do

LHH US

Customer Support Engineer

Bensenville, IL

$75K - $90K/yr

This role is ideal for an engineer who enjoys troubleshooting technical issues, supporting customers, and coordinating service activities from diagnosis through resolution. What You'll Do

krg technology inc

Support Engineer

Chicago, IL · On-site

Company Description Job Title : Support Engineer Location: Chicago, IL. Duration: FullTime 6-8 ... Excellent Communication and Customer Service Skills preferably with experience in working for a ...

Zuma

Support Engineer

Mundelein, IL · Remote

You'll ensure new customers onboard smoothly, integrations run reliably, and support operations ... Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows ...

Fin

Technical Support Engineer

Chicago, IL · On-site

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer ... The Technical Support Engineer team is looking for an individual with engineering and or web ...

Fin

Manager, Customer Support

Chicago, IL · On-site

$109K - $130K/yr

You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our ...

Fin

Manager, Customer Support

Chicago, IL · Hybrid

$109K - $130K/yr

You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

Verify engineering fixes in QA prior to release and conduct regression testing. * Author and ... customer service, technical support, or a related customer-facing role. * Associates Degree or ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

Verify engineering fixes in QA prior to release and conduct regression testing. * Author and ... customer service, technical support, or a related customer-facing role. * Associates Degree or ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

Verify engineering fixes in QA prior to release and conduct regression testing. * Author and ... customer service, technical support, or a related customer-facing role. * Associates Degree or ...

Beyond Finance

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

You will be the bridge between code and customer. This is an in-person role in our Chicago office. What You'll Do The Production Support Engineer will * Act as the primary incident commander for high ...

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Showing results 1-20

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Chicago, IL

Customer Support Engineer information

See Chicago, IL salary details

$40.2K

$81K

$111.9K

How much do customer support engineer jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer support engineer in Chicago, IL is $81,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $92,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like cloud computing, AI, or cybersecurity, can earn $300,000 or more annually, often through a combination of base salary, bonuses, and stock options. Other specialized engineering roles in finance or tech companies may also reach this level with significant experience and advanced skills.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What is the salary of a support engineer?

The salary of a Customer Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced support engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for professional development.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in leadership or specialized roles within the tech industry.
What are popular job titles related to Customer Support Engineer jobs in Chicago, IL? For Customer Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Chicago, IL look for? The top searched job categories for Customer Support Engineer jobs in Chicago, IL are:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Chicago, IL as of July 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $81,001 per year, or $38.9 per hour.
Customer Support Engineer

Customer Support Engineer

Fictiv

Schaumburg, IL • On-site

Full-time

Posted 16 days ago

Job description

Job Summary:
Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally. The Customer Support Engineer promotes sales of Misumi products through various support channels and provides technical design support to customers, ensuring compliance with quality standards and contributing to growth goals.
Responsibilities:
• Promote and educate customers such as design engineers, mechanical engineers, buyers or other professional and technical personnel, on products and services to increase sales.
• Make and perform technical presentations to design engineering groups as a subject matter expert clearly and confidently.
• Provide product and design support to increase usage in customer designs.
• Work collaboratively with sales team to achieve growth goals.
• Provide technical design support and education both internally and externally on products including materials, fits, tolerances, lifespans, engineering calculations, sizing, CAD models, website, and functions via phone, email, and chat.
• Handle large, custom, and competitor cross-over quoting opportunities between customers and internal departments (domestic and overseas) to capture new business.
• Ensure compliance to quality and work if needed with the customer service and procurement on quality claims.
• Maintain some product databases, website contents, and catalog product information for accuracy and changes.
• Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.
Qualifications:
Required:
• Bachelor’s Degree in Engineering (Mechanical, Electrical, or Industrial preferred)
• Minimum 3 years of relevant experience
• Excellent problem solving, interpersonal and conflict management skills
• Excellent verbal/written communication skills
• Highly motivated, driven, responsible, possess leadership, and results oriented
Preferred:
• Knowledge of manufacturing processes and equipment
• Working knowledge of 3D CAD, Microsoft Office (Excel, Access, Word, PowerPoint) CRM software, VB, VBA (plus)
Company:
Fictiv is a digital manufacturing and supply chain company that offers a digital platform for sourcing custom mechanical components. It is a sub-organization of Misumi Group. Founded in 2013, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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