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Customer Support Engineer Jobs in Chicago, IL (NOW HIRING)

LHH US

Customer Support Engineer

Wood Dale, IL

$70K - $90K/yr

LHH is seeking a Customer Support Engineer who enjoys solving technical challenges, working collaboratively, and providing exceptional customer support. This is an excellent opportunity for an ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

The Customer Support Engineer promotes sales of Misumi products through various support channels and provides technical design support to customers, ensuring compliance with quality standards and ...

LHH US

Customer Support Engineer

Wood Dale, IL

$70K - $90K/yr

LHH is seeking a Customer Support Engineer who enjoys solving technical challenges, working collaboratively, and providing exceptional customer support. This is an excellent opportunity for an ...

LHH US

Customer Support Engineer

Bensenville, IL

$75K - $90K/yr

This role is ideal for an engineer who enjoys troubleshooting technical issues, supporting customers, and coordinating service activities from diagnosis through resolution. What You'll Do

LHH US

Customer Support Engineer

Bensenville, IL

$75K - $90K/yr

This role is ideal for an engineer who enjoys troubleshooting technical issues, supporting customers, and coordinating service activities from diagnosis through resolution. What You'll Do

krg technology inc

Support Engineer

Chicago, IL

Company Description Job Title : Support Engineer Location: Chicago, IL. Duration: FullTime 6-8 ... Excellent Communication and Customer Service Skills preferably with experience in working for a ...

Zuma

Support Engineer

Mundelein, IL · Remote

You'll ensure new customers onboard smoothly, integrations run reliably, and support operations ... Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows ...

Fin

Technical Support Engineer

Chicago, IL · On-site

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer ... The Technical Support Engineer team is looking for an individual with engineering and or web ...

Fin

Manager, Customer Support

Chicago, IL · On-site

$109K - $130K/yr

You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our ...

Fin

Manager, Customer Support

Chicago, IL · Hybrid

$109K - $130K/yr

You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our ...

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

Verify engineering fixes in QA prior to release and conduct regression testing. * Author and ... customer service, technical support, or a related customer-facing role. * Associates Degree or ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

Verify engineering fixes in QA prior to release and conduct regression testing. * Author and ... customer service, technical support, or a related customer-facing role. * Associates Degree or ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

Verify engineering fixes in QA prior to release and conduct regression testing. * Author and ... customer service, technical support, or a related customer-facing role. * Associates Degree or ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Chicago, IL

Customer Support Engineer information

See Chicago, IL salary details

$40.2K

$81K

$111.9K

How much do customer support engineer jobs pay per year?

As of Jul 31, 2026, the average yearly pay for customer support engineer in Chicago, IL is $81,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $92,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like cloud computing, AI, or cybersecurity, can earn $300,000 or more annually, often through a combination of base salary, bonuses, and stock options. Other specialized engineering roles in finance or tech companies may also reach this level with significant experience and advanced skills.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What is the salary of a support engineer?

The salary of a Customer Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced support engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for professional development.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in leadership or specialized roles within the tech industry.
What are popular job titles related to Customer Support Engineer jobs in Chicago, IL? For Customer Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Chicago, IL look for? The top searched job categories for Customer Support Engineer jobs in Chicago, IL are:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Chicago, IL as of July 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $81,001 per year, or $38.9 per hour.

Customer Support Engineer

Supernova Technology

Chicago, IL • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

About Supernova Technology
Founded in 2014, we offer the industry's first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry's largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem.
Why Join Supernova?
At Supernova Technology, we believe that the best results come from a team that is passionate, driven, and supported in all aspects of their professional lives. Here, you'll work alongside talented and innovative individuals who are committed to driving the future of securities-based lending technology. We foster a culture of collaboration, continuous learning, and growth, where each person's contributions make a real impact.
About the Role
We are seeking a highly motivated and detail-oriented Customer Support Engineer to join our customer support team. As a Customer Support Engineer, you will be the primary point of contact for our clients, assisting with troubleshooting, product inquiries, and ensuring customer satisfaction. Your technical expertise, problem-solving abilities, and exceptional communication skills will play a crucial role in delivering world-class support to financial institutions utilizing our platform.
Responsibilities
  • Represent the voice of the customer to Engineering, Product, and Program Management teams by communicating customer issues and relevant information, assisting with investigation
  • Maintain excellent, timely communications with Supernova's customers and internal stakeholders
  • Provide technical support to troubleshoot and resolve issues reported by customers and other team members through chat, helpdesk inquiries, email as well as phone
  • Troubleshoot and analyze errors, inconsistencies, and potential bugs, utilizing knowledge of cloud hosting services, logging and monitoring applications, and storage/database layers as required
  • Monitor front-end and back-end systems to ensure constant un-interrupted functionality
  • Provide fault isolation and root cause analysis for technical issues and outages as well as detailed bug analysis for product and development teams
  • Provide configuration instructions, training, and best practices to customers to strengthen the knowledge of the Supernova product
  • Act with speed and take ownership of sensitive and/or highly critical issues that need expedited resolution
  • Be able to lead and delegate tasks to provide faster and more efficient resolution
  • Write technical documentation or knowledge base articles for undocumented incidents as well as update outdated technical documentation
  • Provide scheduled on-call support to assist with post-business hours incident management and developer assistance
  • Strive to continue to learn each area of Supernova to become an eventual Subject Matter Expert (SME)

Qualifications
  • BA/BS Degree in Computer Science or IT Related Field of Study
  • 1+ years of experience as a Technical Support Engineer, Application Support Engineer, or applicable customer service experience
  • Basic knowledge of back end and front-end programming languages, including Java, Python, SQL, and JavaScript
  • Knowledge and understanding of database structures, table relationships, and SQL to query and alter database information
  • Basic knowledge of Command Line/Terminal and commands associated with back end services, including CURL Commands, SSH, PGP, AWS CLI, etc
  • Excellent written and verbal communication skills
  • Ability to work independently and within a highly collaborative team environment
  • Commitment to continuous education and drive to stay up to date with the latest technologies
  • Ability to lead by example and assist the Enterprise Manager with leadership duties
  • Back-end hosting solutions knowledge, such as AWS or Microsoft Azure is a plus

Our Employee Benefits
At Supernova Technology, we provide a robust benefits package to support the health and well-being of our employees. Our offerings include:
  • Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents.
  • HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses.
  • Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage.
  • Compensation: $50,000 - $75,000 per year
  • Retirement Savings: 401(k) plan with employer contributions.
  • Employee Assistance Program (EAP): Confidential support services, including free therapy sessions.
  • Paid Time Off: Flexible PTO policies.
  • Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more.

Note: Actual salary at the time of hire may vary and may be above or below the range based on various factors, including but not limited to, the candidate's relevant qualifications, skills and experience, and the location where this position may be filled.
Join us and make an impact while growing your career at Supernova!

Apply