Customer Support Engineer United States (Field-Based Role) Mandatory residence: Salt Lake City, Utah or Tucson, Arizona About the Role Immersive Technologies, a global leader in simulator-based ...
Customer Support Engineer United States (Field-Based Role) Mandatory residence: Salt Lake City, Utah or Tucson, Arizona About the Role Immersive Technologies, a global leader in simulator-based ...
Description Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation ...
Description Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation ...
Customer Support Engineer
Albuquerque, NM · On-site
Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation ...
Customer Support Engineer
Albuquerque, NM · On-site
Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation ...
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...
Customer Support Engineer
Cedar Falls, IA · On-site
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...
Customer Support Engineer
Cedar Falls, IA · On-site
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...
Customer Support Engineer
Cedar Falls, IA · On-site
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...
Quick apply
Customer Support Engineer
Cedar Falls, IA · On-site
Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...
Customer Support Engineer
Chicago, IL · On-site
$50K - $75K/yr
As a Customer Support Engineer, you will be the primary point of contact for our clients, assisting with troubleshooting, product inquiries, and ensuring customer satisfaction. Your technical ...
Customer Support Engineer
Chicago, IL · On-site
$50K - $75K/yr
As a Customer Support Engineer, you will be the primary point of contact for our clients, assisting with troubleshooting, product inquiries, and ensuring customer satisfaction. Your technical ...
Customer Support Engineer
Austin, TX · On-site
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...
Customer Support Engineer
Austin, TX · On-site
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...
Customer Support Engineer
Austin, TX · On-site
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...
Customer Support Engineer
Austin, TX · On-site
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...
... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...
... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...
Customer Support Engineer
New York, NY · Remote
$40K - $65K/yr
As a Customer Support Engineer, you'll be the primary technical point of contact for our enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake ...
Quick apply
Customer Support Engineer
New York, NY · Remote
$40K - $65K/yr
As a Customer Support Engineer, you'll be the primary technical point of contact for our enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake ...
Customer Support Engineer
Richardson, TX · On-site
... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...
Customer Support Engineer
Richardson, TX · On-site
... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...
Customer Support Engineer
Denver, CO · Hybrid
We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...
Customer Support Engineer
Denver, CO · Hybrid
We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...
Customer Support Engineer
Oakland, CA · Hybrid
We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...
Customer Support Engineer
Oakland, CA · Hybrid
We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...
Customer Support Engineer
Minneapolis, MN · On-site
Customer Support Engineer Do you want to join a purpose driven company who are making a global impact on society and creating a healthier environment both now and for future generations? If working ...
Customer Support Engineer
Minneapolis, MN · On-site
Customer Support Engineer Do you want to join a purpose driven company who are making a global impact on society and creating a healthier environment both now and for future generations? If working ...
Customer Support Engineer Do you want to join a purpose driven company who are making a global impact on society and creating a healthier environment both now and for future generations? If working ...
Quick apply
Customer Support Engineer Do you want to join a purpose driven company who are making a global impact on society and creating a healthier environment both now and for future generations? If working ...
Customer Support Engineer
$29.19 - $49.62/hr
Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...
Customer Support Engineer
$29.19 - $49.62/hr
Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...
Customer Support Engineer
Seattle, WA · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Seattle, WA · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Dallas, TX · Remote
$60K - $100K/yr
About this Role We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for ...
Customer Support Engineer
Dallas, TX · Remote
$60K - $100K/yr
About this Role We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for ...
Customer Support Engineer
Dallas, TX · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer
Dallas, TX · On-site
Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...
Customer Support Engineer information
See salary details
$39K - $45.3K
11% of jobs
$45.3K - $51.6K
1% of jobs
$51.6K - $58K
2% of jobs
$58K - $64.3K
5% of jobs
$68.4K is the 25th percentile. Wages below this are outliers.
$64.3K - $70.6K
9% of jobs
$70.6K - $76.9K
19% of jobs
The median wage is $77.8K / yr.
$76.9K - $83.2K
19% of jobs
$87.7K is the 75th percentile. Wages above this are outliers.
$83.2K - $89.5K
12% of jobs
$89.5K - $95.9K
10% of jobs
$95.9K - $102.2K
8% of jobs
$102.2K - $108.5K
4% of jobs
$39K
$78.6K
$108.5K
How much do customer support engineer jobs pay per year?
As of Aug 5, 2026, the average yearly pay for customer support engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.
What are some common challenges faced by customer support engineers, and how can they be managed effectively?
Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.
What are the key skills and qualifications needed to thrive as a customer support engineer?
To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.
What is the role of a customer support engineer?
A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.
What does a customer support engineer do?
A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
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What are the most commonly searched types of Customer Support Engineer jobs? The most popular types of Customer Support Engineer jobs are:
Who are the top companies hiring for Customer Support Engineer jobs? The top employers for Customer Support Engineer jobs are:
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Full-time
Re-posted 16 days ago
Job description
Customer Support Engineer
United States (Field-Based Role)
Mandatory residence: Salt Lake City, Utah or Tucson, Arizona
About the Role
Immersive Technologies, a global leader in simulator-based training solutions for the mining industry, is seeking a Customer Support Engineer to join its technical services team. This role is ideal for a hands-on professional with strong technical capabilities, a customer-focused mindset, and the ability to operate effectively in dynamic field environments.
Role PurposeThe Customer Support Engineer is responsible for deploying, maintaining, troubleshooting, and supporting advanced simulator systems, both in-house and at customer sites, while building strong, service-oriented relationships with clients.
Key Responsibilities- Develop a strong working knowledge of simulator systems (electronics, hardware, software)
- Perform field service activities including installation, commissioning, maintenance, upgrades, training, and emergency support
- Lead on-site service visits ensuring quality, efficiency, and safety
- Diagnose and resolve technical issues, ensuring full ownership until closure
- Document all service activities and customer interactions
- Maintain accurate records of visits, service requests, and communications
- Oversee and execute support agreements to ensure compliance with deliverables
- Manage spare parts inventory and stock control as applicable
Key Challenges- Achieve a high level of technical proficiency to work independently in the field
- Take full ownership of customer incidents from identification to resolution
- Balance technical execution with strong customer relationship management
Minimum Qualifications (Required)- Valid driver's license
- Minimum 3 years of experience in a technical role (field service, maintenance, electronics, or automation)
- Willingness and ability to travel frequently
- Strong problem-solving skills and ability to work independently
Preferred Qualifications- Associate's or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation, or related field
- Experience in mining, industrial technology, heavy equipment, simulation systems, or technical customer support
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Employment Type: FULL_TIME