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Customer Support Engineer Jobs (NOW HIRING)

Ethos

Customer Support Engineer

Cedar Falls, IA

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...

Fivetran

Customer Support Engineer

Oakland, CA · Hybrid

We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...

Fivetran

Customer Support Engineer

Denver, CO · Hybrid

We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...

VAST Data

Customer Support Engineer

Raleigh, NC · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

Seattle, WA · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

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How much do customer support engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer support engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like cloud computing, AI, or cybersecurity, can earn $300,000 or more annually, often through a combination of base salary, bonuses, and stock options. Other specialized engineering roles in finance or tech companies may also reach this level with significant experience and advanced skills.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What is the salary of a support engineer?

The salary of a Customer Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced support engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for professional development.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in leadership or specialized roles within the tech industry.
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Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Customer Support Engineer

Immersive Technologies

Salt Lake City, UT • On-site

Full-time

Re-posted 24 days ago

Job description

Customer Support Engineer

United States (Field-Based Role)

Mandatory residence: Salt Lake City, Utah or Tucson, Arizona

About the Role

Immersive Technologies, a global leader in simulator-based training solutions for the mining industry, is seeking a Customer Support Engineer to join its technical services team. This role is ideal for a hands-on professional with strong technical capabilities, a customer-focused mindset, and the ability to operate effectively in dynamic field environments.

Role Purpose

The Customer Support Engineer is responsible for deploying, maintaining, troubleshooting, and supporting advanced simulator systems, both in-house and at customer sites, while building strong, service-oriented relationships with clients.

Key Responsibilities

- Develop a strong working knowledge of simulator systems (electronics, hardware, software)

- Perform field service activities including installation, commissioning, maintenance, upgrades, training, and emergency support

- Lead on-site service visits ensuring quality, efficiency, and safety

- Diagnose and resolve technical issues, ensuring full ownership until closure

- Document all service activities and customer interactions

- Maintain accurate records of visits, service requests, and communications

- Oversee and execute support agreements to ensure compliance with deliverables

- Manage spare parts inventory and stock control as applicable

Key Challenges

- Achieve a high level of technical proficiency to work independently in the field

- Take full ownership of customer incidents from identification to resolution

- Balance technical execution with strong customer relationship management

Minimum Qualifications (Required)

- Valid driver's license

- Minimum 3 years of experience in a technical role (field service, maintenance, electronics, or automation)

- Willingness and ability to travel frequently

- Strong problem-solving skills and ability to work independently

Preferred Qualifications

- Associate's or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation, or related field

- Experience in mining, industrial technology, heavy equipment, simulation systems, or technical customer support

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