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Customer Support Engineer Jobs (NOW HIRING)

H. T. PROF Group

Customer Support Engineer

Waterloo, IA · On-site

T he Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. This position bridges the gap between customers, dealers, and ...

Neura Market

$140K - $160K/yr

Customer Support Engineering: Customer Support Engineering is an integral part of the Customer Success organization and a key foundation for the long-term success and satisfaction of our growing ...

RelationalAI

Customer Support Engineer

$140K - $160K/yr

Customer Support Engineering: Customer Support Engineering is an integral part of the Customer Success organization and a key foundation for the long-term success and satisfaction of our growing ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...

Wärtsilä

Customer Support Engineer

Houston, TX · On-site

Customer Support Engineer Location: New Albany, Ohio Work model: On-site, Monday through Friday About the Position Wärtsilä is looking for a Customer Support Engineer (CSE) to serve as our on-site ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...

Wärtsilä

Customer Support Engineer

Houston, TX · On-site

Customer Support Engineer Location: Cedar Rapids, Iowa Work model: On-site, Monday through Friday About the Position Wärtsilä is looking for a Customer Support Engineer (CSE) to serve as our on ...

VAST Data

Customer Support Engineer

Lehi, UT · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

San Francisco, CA · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

Seattle, WA · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

San Jose, CA · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

Dallas, TX · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

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Customer Support Engineer information

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$39K

$78.6K

$108.5K

How much do customer support engineer jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer support engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.
More about Customer Support Engineer jobs

What cities are hiring for Customer Support Engineer jobs?

Cities with the most Customer Support Engineer job openings:

What are the most commonly searched types of Customer Support Engineer jobs?

The most popular types of Customer Support Engineer jobs are:

Who are the top companies hiring for Customer Support Engineer jobs?

The top employers for Customer Support Engineer jobs are:

What states have the most Customer Support Engineer jobs?

States with the most job openings for Customer Support Engineer jobs include:

What are popular job titles related to Customer Support Engineer jobs?

For Customer Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Customer Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Customer Support Engineer

Waterloo, IA • On-site

H. T. PROF Group
See more jobs at H. T. PROF Groupexternal

Other

Posted 15 days ago

Key responsibilities

  • Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.

  • Support warranty activities by assisting with technical evaluations, gathering field information, and coordinating with internal teams.

  • Enter product and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing.

Job description

Job Summary of the Customer Support Engineer:

T he Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. This position bridges the gap between customers, dealers, and internal departments—providing accurate quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support.

Job Duties & Responsibilities of the Customer Support Engineer:
  • Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.
  • Support warranty activities by assisting with technical evaluations, gathering field information, coordinating with internal teams, and ensuring timely communication and follow-up with customers.
  • Troubleshoot mechanical and hydraulic issues using engineering principles and field feedback.
  • Prepare and maintain accurate documentation of customer interactions, service issues, and resolutions in the CRM system.
  • Prepare accurate product and service quotes, including pricing, options, and technical configurations.
  • Support the sales team with technical insight to ensure product specifications meet customer requirements.
  • Collaborate with design and production teams to confirm feasibility, costs, and lead times.
  • Enter product and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing.
  • Design and model custom or replacement parts for service sales orders using CAD software.
  • Develop and release service drawings, component details, and modification packages for production or field use.
  • Partner with design engineering to communicate recurring service trends, field issues, and improvement opportunities.
  • Participate in root cause analysis and corrective action initiatives to improve product performance and reliability.
  • Support process improvement initiatives within warranty, quoting, and service workflows.
  • Provide input for technical bulletins, product documentation, and customer training materials. Participate in cross-functional meetings to ensure alignment between engineering, sales, and production.
  • Assist with customer events, trade shows, or field demonstrations as needed.
Education & Experience Requirements of Customer Support Engineer:
  • Bachelor’s Degree in Mechanical Engineering or a related technical field (required).
  • 3+ years of experience in a customer-facing engineering, field service, or technical support role—preferably in heavy equipment, industrial manufacturing industries or trailer manufacturing.
  • Strong understanding of mechanical systems, hydraulics, and materials.
  • Experience with CAD/design software and basic drafting/modification work.
  • Excellent written, verbal, and interpersonal communication skills.
  • Proficiency with Microsoft Office Suite and ERP/order management tools.
  • Strong analytical skills with the ability to interpret technical data and provide actionable solutions.
  • Highly organized and self-motivated, with a continuous improvement mindset and customer-first attitude.
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