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Customer Support Engineer Jobs (NOW HIRING)

Optomec Inc

Customer Support Engineer

Albuquerque, NM · On-site

Description Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation ...

Daher LLC

Customer Support Engineer

Sandpoint, ID · On-site

$75 - $90/hr

Customer Support Engineer page is loaded## Customer Support Engineerlocations: Sandpointtime type: Full timeposted on: Posted Todayjob requisition id: R1550-2026**Job Title**Customer Support ...

Drive Capital

Customer Support Engineer

Houston, TX · On-site

$90 - $130/hr

Customer Support Engineer * Customer Support * Houston, Texas * Senior * Full-time Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great ...

Drive Capital

Customer Support Engineer

San Francisco, CA · On-site

$100 - $130/hr

Customer Support Engineer * Customer Support * San Francisco * Senior * Full-time * ID: VDT26209, VDT26208 Description VAST Data is looking for a Customer Support Engineer to join our growing team!

Drive Capital

Customer Support Engineer

Austin, TX · On-site

$110 - $160/hr

Customer Support Engineer * Customer Support * Austin, TX * Senior * Full-time * ID: VDT26209, VDT26208 Description VAST Data is looking for a Customer Support Engineer to join our growing team! This ...

Drive Capital

Customer Support Engineer

Seattle, WA · On-site

$80 - $100/hr

Customer Support Engineer * Customer Support * Seattle * Senior * Full-time * ID: VDT26209, VDT26208 Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Drive Capital

Customer Support Engineer

Dallas, TX · On-site

$80 - $110/hr

Customer Support Engineer * Customer Support * Dallas * Senior * Full-time * ID: VDT26209, VDT26208 Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Drive Capital

Customer Support Engineer

Raleigh, NC · On-site

$80 - $100/hr

Customer Support Engineer * Customer Support * Raleigh, North Carolina * Senior * Full-time * ID: VDT26209, VDT26208 Description VAST Data is looking for a Customer Support Engineer to join our ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...

Wärtsilä

Customer Support Engineer

Houston, TX · On-site

Customer Support Engineer Location: New Albany, Ohio Work model: On-site, Monday through Friday About the Position Wärtsilä is looking for a Customer Support Engineer (CSE) to serve as our on-site ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...

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Customer Support Engineer information

See salary details

$39K

$78.6K

$108.5K

How much do customer support engineer jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer support engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.
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Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 80% In-person, 5% Hybrid, and 15% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Customer Support Engineer

Optomec Inc

Albuquerque, NM • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 hours ago

Job description

Description

Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation, maintenance, and support of Optomec DED systems. Your primary objective will be to merge technical expertise with excellent customer service to enhance overall customer satisfaction.


Responsibilities:

  • Install and configure Optomec systems at customer sites
  • Provide technical support and troubleshoot issues onsite and through phone, email, and chat
  • Guide customers through onboarding processes and assist with installation and updating matters
  • Collaborate with cross-functional teams to resolve complex technical problems
  • Develop and maintain strong relationships with customers by delivering exceptional service
  • Keep accurate records of customer interactions, technical issues, and resolutions in the CRM system
  • Analyze customer feedback and collaborate with internal teams to continuously improve products and services


About Optomec: Optomec is a leading provider of advanced manufacturing solutions, specializing in systems such as DED and Aerosol Jet. We are at the forefront of innovative technologies that empower industries to achieve unprecedented levels of efficiency and precision. As part of our commitment to customer success, we are seeking qualified individuals to join our team as Customer Support Engineers.

Requirements

  • Associate's degree in Engineering or a related field or equivalent experience
  • Working knowledge of simple DC circuits and test procedures
  • Preferred some security clearance
  • Proven experience in technical support or a similar customer facing role
  • Excellent problem solving and troubleshooting skills
  • Exceptional communication and interpersonal skills
  • Willingness to travel domestically and internationally as required by customer needs
  • Ability to work independently and collaboratively in a fast-paced environment
  • Adaptability and a customer-centric mindset
  • Ability to lift 50 pounds independently and access components from the floor to a five foot level
  • Able to utilize commercial air, ground and self-drive transportation
  • Comfortable standing for long periods of time during on-site support and system demonstrations
  • MasterCam and SolidWorks experience a plus

Benefits:

  • Attractive salary package
  • Excellent health, dental, vision, Telehealth, Short Term Disability/Long Term Disability/LDD coverage
  • Fifteen days of annual paid time off
  • 401(k) retirement savings plan with employer matching percentage
  • Professional development opportunities

If you are passionate about cutting-edge technologies, thrive in a dynamic environment, and are dedicated to providing exceptional customer support we encourage you wot apply for the position of Customer Support Engineer at Optomec. Join our team and be part of revolutionizing the future of manufacturing.

Apply