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Customer Support Engineer Jobs in Georgia (NOW HIRING)

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

Support Engineer I (Night Shift) Overview: Join our dynamic team as a Support Engineer for USANs ... Oversee outage recovery efforts, including customer notifications, managing conference bridges, and ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

Support Engineer I (Night Shift) Overview: Join our dynamic team as a Support Engineer for USAN ... Oversee outage recovery efforts, including customer notifications, managing conference bridges, and ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · Hybrid

Support Engineer I (Night Shift) Overview: Join our dynamic team as a Support Engineer for USAN ... Oversee outage recovery efforts, including customer notifications, managing conference bridges, and ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · Hybrid

Support Engineer I (Night Shift) Overview: Join our dynamic team as a Support Engineer for USAN ... Oversee outage recovery efforts, including customer notifications, managing conference bridges, and ...

Ray's Restaurants

Support Engineer

Kennesaw, GA · On-site

Support Engineer The Support Engineer will serve as the first line of technical support for the ... Excellent communication and customer service skills. * Ability to document technical processes ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Excellent communication and customer service skills. Ability to document technical processes ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Excellent communication and customer service skills. Ability to document technical processes ...

Traina Enterprises

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Excellent communication and customer service skills. Ability to document technical processes ...

Best in Boating

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Excellent communication and customer service skills. Ability to document technical processes ...

Assuranceamerica

Support Engineer

Atlanta, GA · On-site

You will provide phone and in person support for both on-site, remote and customer resources. About the ROLE Each day at AssuranceAmerica is different, but as Support Engineer in Information ...

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Customer Support Engineer information

See Georgia salary details

$32.9K

$66.3K

$91.6K

How much do customer support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support engineer in Georgia is $66,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $76,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Georgia? The most popular types of Customer Support Engineer jobs in Georgia are:
What are popular job titles related to Customer Support Engineer jobs in Georgia? For Customer Support Engineer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Georgia look for? The top searched job categories for Customer Support Engineer jobs in Georgia are:
What cities in Georgia are hiring for Customer Support Engineer jobs? Cities in Georgia with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Georgia as of May 2026, with employment types broken down into 74% Full Time, 20% Part Time, and 6% Contract. Highlights an 43% Physical, 7% Hybrid, and 50% Remote job distribution, with an average salary of $66,342 per year, or $31.9 per hour.
Cloud Customer Support Engineer (GA)

Cloud Customer Support Engineer (GA)

ASM Research

Atlanta, GA • On-site

Full-time

Posted 5 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

25th of 204 rated it services

Job description

We are seeking an experienced Customer Support Engineer to join our Microsoft operations team supporting critical government cloud environments. This role combines advanced technical troubleshooting with deployment capability, serving as a key technical resource for both customer-facing support and platform operations. The ideal candidate will bring expertise in Microsoft 365 environments, incident resolution coordination, and the ability to drive continuous improvement across support and deployment operations.
Key Responsibilities
  • Customer Support & Incident Management
    • Diagnose and resolve technical issues across the Microsoft 365 platform
    • Drive root-cause analysis for customer-reported incidents
  • Deployment & Platform Operations
    • Execute and oversee platform component deployments, including software upgrades and configuration changes
    • Deploy and validate services for multiple engineering teams
    • Follow established procedures including Technical Service Guides and Knowledgebase articles while identifying opportunities for process improvement
    • Conduct validation testing according to Troubleshooting Guides
    • Manage and maintain workstation systems used for daily operations
  • Process Improvement & Knowledge Management
    • Identify opportunities for optimization and automation
    • Maintain technical documentation and troubleshooting procedures in team knowledge base
    • Provide detailed status updates via email and ticketing systems
    • Contribute to continuous improvement initiatives
    • Support root-cause analyses, ad-hoc metrics, and data discovery requests

Minimum Qualifications
  • BS in Computer Science or other technical discipline is preferred.
  • 4+ years of experience in technical support or engineering roles supporting enterprise environments
  • 3+ years of hands-on experience with Microsoft 365/Office 365 platform and services

Clearance Requirement
  • Must maintain active TS/SCI w/FSP clearance throughout employment

Preferred Qualifications
  • Microsoft certifications (AZ-900, MS-900, or equivalent) - required to obtain one within 6 months of start
  • Security certifications (CompTIA Security+ or equivalent) - required to obtain one within 6 months of start
  • Experience with automation tools and scripting (PowerShell, Python, or similar)
  • Experience with monitoring tools
  • Able to quickly learn customer scenarios or new service scenarios
  • Strong documentation skills and commitment to knowledge sharing

Job Specific Skills
  • Outstanding customer service skills with experience resolving issues in a high-pressure situation
  • Demonstrated experience with Azure cloud services and government cloud environments
  • Experience with deployment processes, change management, and configuration management
  • Experience conducting validation testing to ensure system integrity and performance
  • Excellent analytical and troubleshooting skills
  • Strong written and verbal communication skills
  • Ability to take ownership of customer concerns, proactively coordinating with appropriate teams to drive resolution and maintain clear communication throughout
  • Proven ability to monitor multiple communication channels (e.g. phone, email, Teams) and respond to meet SLA/KPI requirements

Other Job Specific Skills
  • Experience with system administration support tools such as Windows/Linux
  • Experience supporting a cloud-based environment
  • Strong interpersonal skills
  • Strong oral and written communication skills
  • Experience in supporting Cloud based environment and tools such as Azure/AWS
  • Experience analyzing, troubleshooting, and providing solutions for technical issues
  • Ability to problem solve and collaborate with team members
  • Strong organizational and multi-tasking skills
  • Strong in technical communications with both technical and non-technical peers
  • Able to maintain professionalism under pressure
  • Strong customer focus

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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