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Customer Support Engineer Jobs in Georgia (NOW HIRING)

USAN

Support Engineer I (Night Shift)

Norcross, GA · Hybrid

Support Engineer I (Night Shift) Overview: Join our dynamic team as a Support Engineer for USAN ... Oversee outage recovery efforts, including customer notifications, managing conference bridges, and ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

Support Engineer I (Night Shift) Overview: Join our dynamic team as a Support Engineer for USANs ... Oversee outage recovery efforts, including customer notifications, managing conference bridges, and ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

Support Engineer I (Night Shift) Overview: Join our dynamic team as a Support Engineer for USAN ... Oversee outage recovery efforts, including customer notifications, managing conference bridges, and ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Excellent communication and customer service skills. Ability to document technical processes ...

IPA

Customer Support Escalation Engineer

Duluth, GA · Hybrid

Customer Support Escalation Engineer Location: Duluth, GA Department: Service Reports to: Director of Customer Support Type: Full-Time Status: Exempt Schedule: Hybrid 4 days in-office /1 day remote ...

Traina Enterprises

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Excellent communication and customer service skills. Ability to document technical processes ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Excellent communication and customer service skills. Ability to document technical processes ...

IPA

Customer Support Escalation Engineer

Duluth, GA · On-site

$92K - $100K/yr

Customer Support Escalation Engineer Location: Duluth, GA Department: Service Reports to: Director of Customer Support Type: Full-Time Status: Exempt Schedule: Hybrid 4 days in-office /1 day remote ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

We strive to provide the best customer experience in the industry and have succeeded with a single ... As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ...

Kiongroup

Software Support Engineer

Atlanta, GA

$65K - $140K/yr

The employee will work closely with customers, first level technicians, and software/technical ... on-site support. Ideal candidates will possess knowledge of multiple programming languages ...

Kiongroup

Software Support Engineer

Atlanta, GA · On-site

$65K - $140K/yr

The employee will work closely with customers, first level technicians, and software/technical ... on-site support. Ideal candidates will possess knowledge of multiple programming languages ...

JFrog

Developer Support Engineer

Atlanta, GA · Hybrid

$90K - $95K/yr

Thousands of customers, including 80% of the Fortune 100, trust JFrog to manage, accelerate, and ... Support Engineer in JFrog you will... * Troubleshoot and Investigate complex customer's CI/CD ...

Smarsh

Support Engineer - Java

Atlanta, GA

$140K - $155K/yr

Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Summary We are looking for a highly motivated R&D Support Engineer to join our engineering ...

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Customer Support Engineer information

See Georgia salary details

$32.9K

$66.3K

$91.6K

How much do customer support engineer jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer support engineer in Georgia is $66,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $76,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or aerospace engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes base salary, bonuses, stock options, or profit sharing, particularly in technology companies or executive positions.

What does a customer service engineer do?

A customer support engineer assists clients by diagnosing and resolving technical issues related to products or services. They often provide technical guidance, troubleshoot problems, and may use tools like ticketing systems or remote access software to ensure customer satisfaction and product functionality.

How much do customer engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical environments requiring troubleshooting and product knowledge.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Georgia? The most popular types of Customer Support Engineer jobs in Georgia are:
What are popular job titles related to Customer Support Engineer jobs in Georgia? For Customer Support Engineer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Georgia look for? The top searched job categories for Customer Support Engineer jobs in Georgia are:
What cities in Georgia are hiring for Customer Support Engineer jobs? Cities in Georgia with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Cloud Customer Support Engineer (GA)

Cloud Customer Support Engineer (GA)

ASM Research

Atlanta, GA • On-site

Full-time

Posted 25 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

26th of 204 rated it services

Job description

We are seeking an experienced Customer Support Engineer to join our Microsoft operations team supporting critical government cloud environments. This role combines advanced technical troubleshooting with deployment capability, serving as a key technical resource for both customer-facing support and platform operations. The ideal candidate will bring expertise in Microsoft 365 environments, incident resolution coordination, and the ability to drive continuous improvement across support and deployment operations.
Key Responsibilities
  • Customer Support & Incident Management
    • Diagnose and resolve technical issues across the Microsoft 365 platform
    • Drive root-cause analysis for customer-reported incidents
  • Deployment & Platform Operations
    • Execute and oversee platform component deployments, including software upgrades and configuration changes
    • Deploy and validate services for multiple engineering teams
    • Follow established procedures including Technical Service Guides and Knowledgebase articles while identifying opportunities for process improvement
    • Conduct validation testing according to Troubleshooting Guides
    • Manage and maintain workstation systems used for daily operations
  • Process Improvement & Knowledge Management
    • Identify opportunities for optimization and automation
    • Maintain technical documentation and troubleshooting procedures in team knowledge base
    • Provide detailed status updates via email and ticketing systems
    • Contribute to continuous improvement initiatives
    • Support root-cause analyses, ad-hoc metrics, and data discovery requests

Minimum Qualifications
  • BS in Computer Science or other technical discipline is preferred.
  • 4+ years of experience in technical support or engineering roles supporting enterprise environments
  • 3+ years of hands-on experience with Microsoft 365/Office 365 platform and services

Clearance Requirement
  • Must maintain active TS/SCI w/FSP clearance throughout employment

Preferred Qualifications
  • Microsoft certifications (AZ-900, MS-900, or equivalent) - required to obtain one within 6 months of start
  • Security certifications (CompTIA Security+ or equivalent) - required to obtain one within 6 months of start
  • Experience with automation tools and scripting (PowerShell, Python, or similar)
  • Experience with monitoring tools
  • Able to quickly learn customer scenarios or new service scenarios
  • Strong documentation skills and commitment to knowledge sharing

Job Specific Skills
  • Outstanding customer service skills with experience resolving issues in a high-pressure situation
  • Demonstrated experience with Azure cloud services and government cloud environments
  • Experience with deployment processes, change management, and configuration management
  • Experience conducting validation testing to ensure system integrity and performance
  • Excellent analytical and troubleshooting skills
  • Strong written and verbal communication skills
  • Ability to take ownership of customer concerns, proactively coordinating with appropriate teams to drive resolution and maintain clear communication throughout
  • Proven ability to monitor multiple communication channels (e.g. phone, email, Teams) and respond to meet SLA/KPI requirements

Other Job Specific Skills
  • Experience with system administration support tools such as Windows/Linux
  • Experience supporting a cloud-based environment
  • Strong interpersonal skills
  • Strong oral and written communication skills
  • Experience in supporting Cloud based environment and tools such as Azure/AWS
  • Experience analyzing, troubleshooting, and providing solutions for technical issues
  • Ability to problem solve and collaborate with team members
  • Strong organizational and multi-tasking skills
  • Strong in technical communications with both technical and non-technical peers
  • Able to maintain professionalism under pressure
  • Strong customer focus

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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