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Customer Support Engineer Jobs in Georgia (NOW HIRING)

Kiongroup

Software Support Engineer

Atlanta, GA

Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers ...

Kiongroup

Software Support Engineer

Atlanta, GA

Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers ...

Ingenico

System Support Engineer

Alpharetta, GA · On-site

Support L2 escalations from customers and L1 support teams. * Partner with Engineering to ... investigate software defects and protocol-related issues. ABOUT YOUR SKILLS * Strong verbal and ...

Dolby

Staff Operational Support Engineer

Atlanta, GA · On-site

As an Operational Support Engineer (L2), you take end-to-end ownership of customer-impacting ... This is a hands-on, customer-facing role focused on incident ownership, production operations ...

Ingenico

Software Support Engineer

Alpharetta, GA · On-site

Provide technical support and guidance to customers, partners, and software developers integrating Ingenico payment solutions. * Support applications running on Android, Windows, Linux, and iOS ...

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Customer Support Engineer information

See Georgia salary details

$32.9K

$66.3K

$91.6K

How much do customer support engineer jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer support engineer in Georgia is $66,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $76,000.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are the most commonly searched types of Customer Support Engineer jobs in Georgia?

The most popular types of Customer Support Engineer jobs in Georgia are:

What are popular job titles related to Customer Support Engineer jobs in Georgia?

For Customer Support Engineer jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Georgia look for?

The top searched job categories for Customer Support Engineer jobs in Georgia are:

What cities in Georgia are hiring for Customer Support Engineer jobs?

Cities in Georgia with the most Customer Support Engineer job openings:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Georgia as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 84% In-person, 4% Hybrid, and 12% Remote job distribution, with an average salary of $66,342 per year, or $31.9 per hour.

Staff Operational Support Engineer (L2)

Atlanta, GA • On-site

Protingent
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Protingentexternal

Contractor

Medical, Retirement, PTO

Re-posted 11 days ago

Job description


Job Title: Staff Operational Support Engineer (L2)
Position Description: Protingent Staffing has an exciting contract Staff Operational Support Engineer (L2)with our client located in Atlanta, GA.
Job Description:
  • As an Operational Support Engineer (L2), you take end to end ownership of customer impacting production incidents once they are triaged by Level 1 support.
  • You operate directly on production systems, lead live incident resolution, and act as the operational bridge between Support, Engineering, DevOps, and customers, particularly during high impact live events.
  • This is a hands on, customer facing role focused on incident ownership, production operations, automation, and operational scalability, not just reactive troubleshooting.

Job Responsibilities:
  • Incident & Operational Support:
    • Take ownership of escalated customer issues from Level 1 Support and drive them to resolution
    • Troubleshoot and resolve complex, high-impact production incidents affecting live streams, VOD playback, ad insertion, DRM, and real-time WebRTC services
    • Operate directly on production environments, including configuration changes, CDN adjustments, and corrective actions, following established operational procedures, including executing mitigations and emergency changes during live incidents when customer impact requires immediate action
    • Lead or actively contribute to live incident bridges involving customers, internal teams, and partners
    • Provide clear, timely communication during incidents, including status updates and customer-facing explanations
  • Infrastructure as Code & Production Operations:
    • Work fluently with Infrastructure as Code (IaC) to understand, troubleshoot, and safely modify production environments
    • Leverage tools and frameworks such as Terraform, Helm, Kubernetes manifests, GitOps workflows, and CI/CD and deployment pipelines
    • Use IaC as the primary mechanism for safe, auditable, and repeatable operational changes
    • Collaborate with Engineering and DevOps to improve deployment reliability and operational safety
    • Validate and execute infrastructure or configuration changes through codified workflows
  • AI-Driven Operations & Automation:
    • Leverage AI tools and automation to enhance operational efficiency and incident response
    • Contribute to and use AI-assisted incident triage and classification, automated runbook execution, AI-based pattern detection across incidents, and intelligent alert correlation and noise reduction
    • Use AI to generate or improve incident communications, accelerate troubleshooting workflows, and identify recurring patterns and systemic issues
    • Drive adoption of automation-first and AI-augmented operational practices
  • Pre-Event Planning & Operational Readiness:
    • Participate in pre-event readiness planning for critical customer events
    • Validate system readiness through runbook checks, monitoring coverage validation, and risk identification and mitigation planning
    • Define and rehearse incident response strategies for high-risk scenarios
    • Collaborate with customers and internal teams to ensure smooth event execution
  • On-Call & 24/7 Operations:
    • Participate in a 24/7 on-call rotation, including nights, weekends, and holidays, as part of a global support model
    • Ensure smooth handovers between shifts and regions
    • Respond to critical alerts within defined SLAs for stream health, player errors, and delivery infrastructure
  • Root Cause & Continuous Improvement:
    • Perform or contribute to root cause analysis (RCA) for production incidents
    • Document findings, corrective actions, and preventive measures
    • Identify recurring issues and work with Engineering and Product teams to eliminate them permanently
    • Contribute to and improve runbooks, operational playbooks, and knowledge bases for all OptiView products (Player, ads, live and real time streaming)
  • Collaboration & Engineering Feedback Loop:
    • Work closely with Engineering teams to escalate defects, validate fixes, and support production deployments
    • Provide feedback on system observability, tooling gaps, and operational risks
    • Act as the operational voice during post-incident reviews.

Job Qualifications:
  • 5+ years of relevant experience in operational, support, or similar customer-facing roles
  • Proven ability to own complex problems end-to-end and operate with a high degree of autonomy
  • Strong experience supporting production video streaming platforms, OTT services, live systems
  • Solid troubleshooting skills across distributed systems (APIs, microservices, cloud infrastructure)
  • Familiarity with HLS, DASH, CMAF, WebRTC, DRM and CDN architectures
  • Experience working with monitoring, alerting, and logs to diagnose live incidents (Grafana, Kibana/ELK, Prometheus, Loki)
  • Ability to correlate backend streaming metrics, player telemetry, and CDN signals to diagnose live customer issues end-to-end
  • Comfort performing controlled changes in production environments
  • Working knowledge of incident management and on-call operations
  • Proven ability to remain calm, structured, and decisive during high-pressure incidents
  • Strong sense of ownership and accountability for customer outcomes
  • Excellent written and verbal communication skills, including customer-facing communication during incidents.

Job Details:
  • Job Type: Contract
  • Pay Range: $65 - $72 an hour.
  • Location: Atlanta, GA (Onsite).

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation - from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We're passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
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