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Customer Support Engineer Jobs in Georgia (NOW HIRING)

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

Customer at Tractian The Customer team is the cornerstone of renewals and expansion at Tractian ... What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ...

Dolby

Staff Operational Support Engineer

Atlanta, GA · On-site

As an Operational Support Engineer (L2), you take end-to-end ownership of customer-impacting ... This is a hands-on, customer-facing role focused on incident ownership, production operations ...

Vanderlande Industries

Controls Support Engineer

Marietta, GA · Hybrid

$79K - $102K/yr

Provide on-site support for troubleshooting, commissioning, system maintenance, peak customer ... Bachelor's degree in Engineering or a related technical field. * Hands-on experience working with ...

Vanderlande Industries

Controls Support Engineer

Marietta, GA · Hybrid

$79K - $102K/yr

Provide on-site support for troubleshooting, commissioning, system maintenance, peak customer ... Bachelor's degree in Engineering or a related technical field. * Hands-on experience working with ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... CRM systems, etc.). Preferred Skills: · Experience with cloud computing platforms (e.g., AWS ... DevOps practices and tools · Understanding of network and server infrastructure.

Finastra

Expert ACH Support Engineer

Atlanta, GA · Hybrid

The Expert ACH Engineer is a senior individual contributor role within the Payments Customer ... Customer & Case Ownership * Provide expertlevel functional and technical support for Payments ...

Geotab

Support Engineering

Atlanta, GA · On-site

As a Support Engineer, your key area of responsibility will be acting as the Level 3 escalation point between customer-facing support teams and Geotab's software development engineers - owning ...

SOCOMEC

Local Advanced Support- Engineer

Suwanee, GA · On-site

LAS serves as a primary technical support interface for complex customer service events, providing ... Programming, scripting, relay logic, controls integration, EMS/SCADA, or advanced automation ...

Copan Diagnostics, Inc

Field Support Engineer

Tucker, GA · On-site

$33 - $35/hr

Excellent customer service skills * Outstanding communication abilities * Computer literacy ... Engineering, or minimum 2-3 years of equivalent formal related training Comfortable working in ...

Geotab

Support Engineering

Atlanta, GA · On-site

As a Support Engineer, your key area of responsibility will be acting as the Level 3 escalation point between customer-facing support teams and Geotab's software development engineers - owning ...

IPA

Technical Support Engineer I

Duluth, GA

We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on technical ... Experience working in a customer-facing or contact center environment providing technical or ...

IPA

Technical Support Engineer I

Duluth, GA · On-site

We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on technical ... Experience working in a customer-facing or contact center environment providing technical or ...

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Customer Support Engineer information

See Georgia salary details

$32.9K

$66.3K

$91.6K

How much do customer support engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer support engineer in Georgia is $66,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $76,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Georgia? The most popular types of Customer Support Engineer jobs in Georgia are:
What are popular job titles related to Customer Support Engineer jobs in Georgia? For Customer Support Engineer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Georgia look for? The top searched job categories for Customer Support Engineer jobs in Georgia are:
What cities in Georgia are hiring for Customer Support Engineer jobs? Cities in Georgia with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,342 per year, or $31.9 per hour.

Technical Support Engineer

Tractian

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Customer at Tractian
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you'll do
As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You'll collaborate with the development team to improve our products, deliver remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll create support materials and share your expertise to drive technical reliability and customer success.
Responsibilities
  • Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools, and customer-provided context.
  • Resolve complex technical problems by delivering accurate and timely engineering solutions.
  • Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights.
  • Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in HubSpot CRM.
  • Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise.
  • Foster customer satisfaction by actively listening to client needs and consistently providing outstanding service.

Requirements
  • Vibration Analysis CAT III certification.
  • At least 5 years of experience troubleshooting in industrial manufacturing environments.
  • Ability to work Eastern Standard Time (EST) hours.
  • Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly.
  • Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.

Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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