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Tier 3 Systems Engineer Jobs in Georgia (NOW HIRING)

Futurewave Systems

Systems Engineer

Columbus, GA

... Tier 3 technical support. Work on multiple products, activities and projects as a project team ... Certified Systems Engineering Professional (CSEP) Minimum Experience: * 5 years of IT work ...

Judge Group, Inc.

Systems Engineer 3

Warner Robins, GA · On-site

Our client is currently seeking a Systems Engineer 3 Job Code: 6K8CI3-Systems Engineer 3 Work Location: Warner Robins, GA Shifts: 1st shift : 7:00 AM - 4:00 PM Position Responsibilities: - Supports ...

Scigon Solutions

Systems Engineer III

Savannah, GA · On-site

$93K - $125K/yr

Systems Engineer III (Electronic) Salary: $93,750-$125,000 The Systems Engineer III (Electronic) is responsible for developing advanced electronic control systems for connected consumer and ...

Evolutyz Corp

End User Support Engineer

Atlanta, GA · On-site

This role serves as a Tier 2/Tier 3 escalation resource, manages endpoint technologies, supports ... Deploy system upgrades, patch management, configuration changes, and maintain standard device image ...

PDS Tech Commercial

Systems Engineer

Warner Robins, GA · On-site

$63 - $83/hr

Master's degree with typically 3+ years of engineering experience; OR * PhD with engineering experience. * 5+ years of experience performing complex systems engineering or system integration ...

Apex Systems

Systems Engineer

Warner Robins, GA · On-site

Required Qualifications * 3+ years of experience with IT system engineering. * Experience with Agile teams. * Experience in full lifecycle software sustainment and support. * Knowledge of system ...

My3Tech Inc

O365 Engineer

Atlanta, GA · On-site

Troubleshoot and manage Tier 3 calls/tickets escalated from the Help Desk. * Plan and coordinate ... Bachelor's Degree in Computer Science, Management of Information Systems, or related business ...

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My3Tech Inc

O365 Engineer

Atlanta, GA · On-site

Troubleshoot and manage Tier 3 calls/tickets escalated from the Help Desk. * Plan and coordinate ... Bachelor's Degree in Computer Science, Management of Information Systems, or related business ...

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Tier 3 Systems Engineer information

What is a Tier 3 systems engineer?

Tier 3 Systems Engineers are highly skilled IT professionals who handle the most complex technical issues within an organization’s IT infrastructure. They provide advanced support, troubleshoot escalated problems, and often design or implement system improvements. Tier 3 engineers typically possess deep expertise in areas like networking, server management, security, and cloud technologies. They may also mentor lower-tier support staff and contribute to strategic IT planning.

What are the key skills and qualifications needed to thrive as a Tier 3 systems engineer, and why are they important?

To thrive as a Tier 3 Systems Engineer, you need advanced expertise in systems administration, troubleshooting, and network infrastructure, often supported by a degree in computer science and certifications like CompTIA, Microsoft, or Cisco. Familiarity with enterprise operating systems, virtualization platforms, cloud services, and monitoring tools is typically required. Excellent problem-solving, communication, and collaboration skills distinguish top performers in resolving complex technical issues. These skills and qualifications are vital for ensuring system reliability, minimizing downtime, and supporting business-critical IT operations.

What are some common challenges faced by Tier 3 systems engineers, and how can they be addressed?

Tier 3 Systems Engineers often handle the most complex technical issues that lower-tier support cannot resolve, which can be challenging due to the need for deep technical expertise and swift problem-solving. They may also encounter pressure to resolve critical incidents quickly to minimize business disruption. Collaborative troubleshooting with other IT teams, continuous learning to stay updated on emerging technologies, and strong documentation practices are key strategies to manage these challenges effectively. Building good communication skills also helps in explaining complex solutions to non-technical stakeholders.

What is the difference between Tier 3 Systems Engineer vs Tier 2 Systems Engineer?

AspectTier 3 Systems EngineerTier 2 Systems Engineer
CertificationsAdvanced certifications like Cisco CCNP, Microsoft MCSEEntry to mid-level certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentComplex troubleshooting, advanced system design, client escalationRoutine support, basic troubleshooting, user assistance
ResponsibilitiesHandling complex issues, system upgrades, architecture planningResponding to user tickets, basic maintenance, issue resolution

The main difference between a Tier 3 Systems Engineer and a Tier 2 Systems Engineer lies in their level of expertise and responsibilities. Tier 3 Engineers handle more complex problems, system architecture, and advanced troubleshooting, often requiring higher certifications. Tier 2 Engineers focus on routine support and basic troubleshooting. Both roles are essential in IT support hierarchies, but Tier 3 Engineers typically work on more advanced projects and escalated issues.

What are popular job titles related to Tier 3 Systems Engineer jobs in Georgia?

For Tier 3 Systems Engineer jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Tier 3 Systems Engineer jobs in Georgia look for?

The top searched job categories for Tier 3 Systems Engineer jobs in Georgia are:

What cities in Georgia are hiring for Tier 3 Systems Engineer jobs?

Cities in Georgia with the most Tier 3 Systems Engineer job openings:

Tier 3 Systems Engineer jobs near you
Infographic showing various Tier 3 Systems Engineer job openings in Georgia as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

IT Systems Engineer - Tier 3 Support

Tier4 Group

Atlanta, GA • Hybrid

Full-time

Posted 16 days ago

Job description

IT Systems Engineer - Level 3

Location: Marietta, GA (near the Battery / Truist Park)

Full Time Opportunity

Onsite

We're partnering with a growing organization to identify a Systems Engineer who enjoys solving complex technical challenges, mentoring others, and improving the overall technology experience across the business.

This role serves as a senior technical resource supporting core enterprise technologies, including Microsoft 365, identity and access management, endpoint management, networking, and infrastructure platforms. You'll partner closely with IT, Security, and Infrastructure teams to resolve complex issues, drive operational improvements, and contribute to a stable, secure, and scalable technology environment.

This position is based in the Atlanta area and follows a hybrid schedule, with approximately 3-4 days per week in the office.

What You'll DoAdvanced Technical Support & Engineering
  • Serve as the senior escalation point for complex technical issues spanning endpoints, identity, infrastructure, networking, and enterprise applications.
  • Perform root cause analysis and resolve issues that require advanced troubleshooting across Microsoft and enterprise technology platforms.
  • Manage high-priority incidents and escalations while ensuring clear communication with stakeholders and end users.
  • Administer and support Microsoft 365, Active Directory, and Entra ID environments, including identity, access, and authentication services.
  • Support endpoint management platforms, including device provisioning, patch management, compliance enforcement, and configuration management.
  • Troubleshoot connectivity issues involving LAN/WAN environments, VPNs, wireless networks, and remote users.
  • Create and maintain technical documentation, knowledge articles, and operational runbooks to improve support effectiveness and reduce recurring issues.
  • Participate in on-call support rotations for critical business-impacting incidents.
Infrastructure & Systems Administration
  • Administer and maintain enterprise systems, servers, virtual environments, and supporting infrastructure.
  • Support backup, recovery, business continuity, and disaster recovery processes.
  • Assist with infrastructure upgrades, patching initiatives, technology refreshes, and system implementations.
  • Monitor system performance and proactively identify opportunities to improve reliability, security, and operational efficiency.
  • Develop automation solutions using PowerShell and other tools to streamline routine administrative tasks and reduce manual effort.
Collaboration, Leadership & Continuous Improvement
  • Provide mentorship and technical guidance to Service Desk and Systems Administration team members.
  • Partner with Security, Infrastructure, and Application teams on project delivery and issue resolution.
  • Identify opportunities for automation, standardization, and process improvement that enhance the end-user experience.
  • Contribute to evaluating and implementing new technologies, tools, and best practices.
  • Help elevate overall support maturity by improving documentation, knowledge sharing, and operational processes.
What You BringRequired Qualifications
  • 5+ years of progressive experience in IT engineering, systems administration, infrastructure support, or a related technical role.
  • Strong experience supporting Microsoft-based enterprise environments.
  • Hands-on experience with:
    • Microsoft 365 Administration
    • Active Directory and Entra ID
    • Microsoft Intune and/or SCCM
    • Windows desktop and server administration
    • Enterprise networking fundamentals (TCP/IP, DNS, DHCP, VPN)
    • PowerShell scripting and automation
  • Strong analytical and troubleshooting skills with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills and the ability to translate technical concepts for non-technical audiences.
  • Experience documenting systems, processes, and technical standards.
  • Passion for mentoring others and sharing technical knowledge.
  • Willingness and enthusiasm for phone support as needed.
Preferred Qualifications
  • Experience working within ITIL-based support