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Customer Support Engineer Jobs in Georgia (NOW HIRING)

Dot Compliance

Customer Support Team Lead

Atlanta, GA · On-site +1

You will be responsible for driving regional operational excellence, coaching and developing Customer Support Engineers, and collaborating with cross-functional teams to ensure support cases are ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · On-site

$40.50 - $52.75/hr

Frazier & Deeter is looking for a Production Support Engineer who is passionate about technology ... Strong customer-service mindset and ability to support users during periods of change. * Comfort ...

New

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... Computer programming skills or previous technical support experience

Monitise

Client Tech Support Engineer

Alpharetta, GA · On-site

As a Client Tech Support Engineer on the Merchant Support team you will serve as the L1/ first ... Customer Communication * Provide timely updates to merchants regarding ticket status. * Request ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · Hybrid

$40.50 - $52.75/hr

Frazier & Deeter is looking for a Production Support Engineer who is passionate about technology ... Strong customer-service mindset and ability to support users during periods of change. * Comfort ...

New

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... Computer programming skills or previous technical support experience

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Experience using HubSpot, Slack, SharePoint, and DevOps * Familiarity with client ticketing systems ...

Ingenico

Terminal Support Engineer

Alpharetta, GA · On-site

ABOUT THE ROLE & TEAM Our Terminal Support Engineer is responsible for providing engineering ... Travel to customer locations, often on short notice, to investigate issues, collect logs, and ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Experience using HubSpot, Slack, SharePoint, and DevOps * Familiarity with client ticketing systems ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Computer programming skills or previous technical support experience Applicants for this position ... customers and make us a better company as a whole. We are committed to creating a culture of ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Experience using HubSpot, Slack, SharePoint, and DevOps * Familiarity with client ticketing systems ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

Customer at Tractian The Customer team is the cornerstone of renewals and expansion at Tractian ... What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Georgia

Customer Support Engineer information

See Georgia salary details

$32.9K

$66.3K

$91.6K

How much do customer support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer support engineer in Georgia is $66,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $76,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Georgia? The most popular types of Customer Support Engineer jobs in Georgia are:
What are popular job titles related to Customer Support Engineer jobs in Georgia? For Customer Support Engineer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Georgia look for? The top searched job categories for Customer Support Engineer jobs in Georgia are:
What cities in Georgia are hiring for Customer Support Engineer jobs? Cities in Georgia with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,342 per year, or $31.9 per hour.

Customer Support Team Lead

Dot Compliance

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Description
Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most innovative cloud technology provider, Salesforce.com. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.
Role Overview
As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers. You will be responsible for driving regional operational excellence, coaching and developing Customer Support Engineers, and collaborating with cross-functional teams to ensure support cases are handled to the organization's service levels. This role is a strong next step for someone looking to grow their leadership as our global team scales.
Key Responsibilities
Day-to-Day Support Activities
  • Manage an active caseload as a product expert and serve as the primary escalation point to directly resolve critical regional customer issues.
  • Participate in on-call rotation (once every 4-6 weeks) alongside other US-based team members.

Leadership & Team Management
  • Lead, mentor, and develop a small team, conducting regular one-on-ones and coaching
  • Manage onboarding, and training programs to support team growth and operational consistency.

Operational Excellence
  • Oversee daily queue health, ensure SLA adherence, and drive team KPIs (like CSAT and response times) while optimizing support processes and maintaining our Knowledge Base.

Cross-Functional Collaboration
  • Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate customer or product issues and ensure seamless case handling and timely resolution of cross-functional issues.

Requirements
  • 5+ years of experience in Customer Support for SaaS or enterprise software.
  • 2+ years managing teams or informal leadership roles within a Support organization.
  • Experience with Salesforce administration or highly customizable softwares
  • Proven ability to carry an active support caseload while contributing to team operations and performance.
  • Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service Cloud, Intercom, Freshdesk).
  • Excellent proactive communication and cross-functional collaboration skills
  • Familiarity with AI-powered support tools, knowledge management, and proactive support strategies-Preferred.
  • Bachelor's degree or equivalent experience in Technology, Business, Management, or a related field-Preferred.

Benefits:
  • 401(k) plan with company match
  • Paid parental leave
  • Comprehensive health, dental, and vision insurance
  • Monthly stipend for internet and mobile phone expenses
  • Flexible PTO and remote-first work environment
  • Professional development and leadership training

Apply