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Night L3 Support Engineer Jobs in Georgia (NOW HIRING)

RIT Solutions, Inc.

L3 Production Support

Kennesaw, GA · Hybrid

L3 Production Support Location:: Hybrid in Kennesaw, GA Charlotte, NC or Jacksonville, FL (3 days ... The Level 3 Engineer is a highly skilled technical professional responsible for providing advanced ...

RIT Solutions

L3 Production Support

Kennesaw, GA · Hybrid

L3 Production Support Location: Hybrid in Kennesaw, GA, Charlotte, NC, or Jacksonville, FL (3 days ... The Level 3 Engineer is a highly skilled technical professional responsible for providing advanced ...

Purple Drive Technologies

Java Backend Developer

Atlanta, GA · On-site

$48.50 - $63/hr

Lead L2/L3 support for Java/Spring Boot microservices in a cloud-native environment (EKS/Kubernetes ... Partner with DevOps teams to enhance CI/CD pipelines, release readiness, and deployment stability.

ClifyX

DevOps Engineer

Atlanta, GA · On-site

$50.75 - $69.50/hr

L3 System Engineer (PlatOps) Manage environments and provide L2/L3 support. Plan, implement, manage and consult for infrastructure services. Activities to cover: incident, task, change and problem ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

Support Engineer I (Night Shift) Overview: Join our dynamic team as a Support Engineer for USANs software services solutions and USAN AWS Managed Services clients. In this role, you'll play an ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · Hybrid

Support Engineer I (Night Shift) Overview: Join our dynamic team as a Support Engineer for USAN's software services solutions and USAN AWS Managed Services clients. In this role, you'll play an ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

Support Engineer I (Night Shift) Overview: Join our dynamic team as a Support Engineer for USAN's software services solutions and USAN AWS Managed Services clients. In this role, you'll play an ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · Hybrid

Support Engineer I (Night Shift) Overview: Join our dynamic team as a Support Engineer for USAN's software services solutions and USAN AWS Managed Services clients. In this role, you'll play an ...

GoTo Foods

Manager, Digital Tech Support

Atlanta, GA · On-site

The role oversees both offshore and local teams across L1, L2, and L3 support functions, while working closely with Infrastructure, SRE, Security, Development, and third-party vendors to ensure ...

K-Tek Resourcing LLC

Mainframe System Programmer

Duluth, GA

$50.50 - $64.50/hr

Mainframe System Programmer (Mainframe Admin or z/OS Admin) Location: Atlanta, GA (Onsite) 10-15yrs ... Provide L3 support and troubleshoot complex production incidents * Automate operational processes ...

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Night L3 Support Engineer information

What are the key skills and qualifications needed to thrive as a Night L3 Support Engineer, and why are they important?

To thrive as a Night L3 Support Engineer, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote monitoring tools, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are highly valued. Strong problem-solving abilities, effective communication, and the capability to work independently during off-hours help set top performers apart. These skills ensure timely resolution of complex technical issues, minimize downtime, and maintain seamless IT operations during critical night shifts.

What are some common challenges faced by Night L3 Support Engineers, and how can they be managed effectively?

Night L3 Support Engineers often handle critical incidents during off-hours, which can present challenges such as limited direct access to daytime resources or specialized team members. Managing these situations requires strong problem-solving skills, clear documentation, and effective communication with both on-call staff and daytime teams for seamless handovers. Additionally, working at night can impact work-life balance, so maintaining a healthy routine and leveraging collaboration tools to stay connected are vital strategies for success in this role.

What is a Night L3 Support Engineer?

A Night L3 Support Engineer is an IT professional responsible for handling advanced technical issues and escalations during nighttime hours. They provide Level 3 (L3) support, which means they address the most complex problems that frontline and Level 2 support teams cannot resolve. Their role often involves troubleshooting critical incidents, working with development teams to fix bugs, and ensuring systems run smoothly overnight. This position is essential for organizations that require 24/7 support to maintain high availability and minimize downtime outside regular business hours.
What are the most commonly searched types of L3 Support Engineer jobs in Georgia? The most popular types of L3 Support Engineer jobs in Georgia are:
What are popular job titles related to Night L3 Support Engineer jobs in Georgia? For Night L3 Support Engineer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Night L3 Support Engineer jobs in Georgia look for? The top searched job categories for Night L3 Support Engineer jobs in Georgia are:
What cities in Georgia are hiring for Night L3 Support Engineer jobs? Cities in Georgia with the most Night L3 Support Engineer job openings:
Night L3 Support Engineer jobs near you
Infographic showing various Night L3 Support Engineer job openings in Georgia as of May 2026, with employment types broken down into 1% Internship, 96% Full Time, 1% Part Time, 1% Contract, and 1% Nights. Highlights an 92% Physical, and 8% Remote job distribution.

Application Support Engineer

Tata Consultancy Service Limited

Atlanta, GA • On-site

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Must Have Technical/Functional Skills
  • Application support expertise
  • Strong hands-on experience in Java and Spring Boot backend development
  • Experience with Amazon EKS, Kubernetes, and containerized environments
  • Proven experience supporting cloud-native microservices in production
  • Familiarity with monitoring, logging, and alerting tools (App D, Grafana, CloudWatch, ELK, Splunk)
  • Exposure to monitoring tools like AppDynamic
  • Knowledge of CI/CD pipelines and DevOps practices. Understanding of content management
  • systems and integration pipelines
  • Incident management and ITIL practices
  • Troubleshooting and analytical skills in complex distributed systems
  • Scripting skills in Python or Bash
  • Ownership of incident triage, RCA, and resolution
  • Strong communication and cross-team coordination skills
  • Experience with maintaining support documentation and runbooks
  • Participate in on-call rotations and handle critical incident responses
  • Experience mentoring support engineers

Roles & Responsibilities
  • Lead L2/L3 support for Java/Spring Boot microservices in a cloud-native (EKS/Kubernetes) environment
  • Own incident triage, RCA, and resolution across distributed systems.
  • Oversee monitoring (AppDynamics, Grafana, ELK, CloudWatch) and ensure proactive alerting.
  • Drive automation via scripting (Python/Bash) and streamline support workflows.
  • Collaborate with DevOps on CI/CD and release readiness.
  • Maintain support runbooks, documentation, and ensure ITIL-aligned operations.
  • Mentor support engineers and ensure round-the-clock on-call coverage.
  • Ensure application stability, performance, and effective stakeholder communication.

Generic Managerial Skills, If any
  • Team Leadership: Guide and mentor L2/L3 support engineers; build a high-performing and collaborative team.
  • Incident & Crisis Management: Lead critical incident response with composure; ensure timely resolution and stakeholder communication.
  • Stakeholder Management: Coordinate effectively with business, development, QA, and DevOps teams to align priorities and expectations.
  • Resource Planning: Manage team shifts, on-call rotations, and workload distribution to ensure 24x7 coverage.
  • Process Governance: Enforce ITIL practices (incident, problem, and change management) and drive compliance.
  • Decision-Making: Make quick, informed decisions under pressure, especially during outages or high-severity issues.
  • Communication Skills: Provide clear, concise, and timely updates to technical and non-technical stakeholders.
  • Continuous Improvement: Identify support process gaps and drive automation, tooling, and documentation enhancements.
  • Performance Management: Track KPIs (MTTR, SLA adherence, incident volume) and drive team accountability.
  • Risk & Impact Assessment: Evaluate change and deployment risks to production systems and recommend mitigation plans.

Salary Range-$100,000-$130,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Med ical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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