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Remote L3 Support Engineer Jobs in Georgia (NOW HIRING)

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to ...

AgileEngine

QA/Support Engineer ID80988

Atlanta, GA · Remote

ABOUT THE ROLE We are looking for a QA/Support Engineer to author and QA AI-driven automations ... remote communication and collaboration platforms such as GitHub, Slack, and JIRA to maintain ...

AgileEngine

QA/Support Engineer ID80988

Boston, GA · Remote

ABOUT THE ROLE We are looking for a QA/Support Engineer to author and QA AI-driven automations ... remote communication and collaboration platforms such as GitHub, Slack, and JIRA to maintain ...

Capgemini Engineering

$73K - $174K/yr

At Capgemini Engineering, the world leader in engineering services, we bring together a global team ... Memory Controller design and operation, Cache memory hierarchy (L1, L2, L3, etc.), Main memory ...

KEYENCE

Field Application Engineer '27

Atlanta, GA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Wood Plc

Transmission Line Engineer (remote)

Atlanta, GA · On-site +1

This is a remote role but would like the candidate to be in range of one of our offices below for ... Supporting engineering projects by creating detailed scopes and estimates, performing engineering ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

If you are not located near one of these listed officed a remote working opportunity will be ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Atlanta, GA · On-site +1

This position is a remote position or is a hybrid position in any of the following offices ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

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Remote L3 Support Engineer information

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the most commonly searched types of L3 Support Engineer jobs in Georgia?

The most popular types of L3 Support Engineer jobs in Georgia are:

What are popular job titles related to Remote L3 Support Engineer jobs in Georgia?

For Remote L3 Support Engineer jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Georgia look for?

The top searched job categories for Remote L3 Support Engineer jobs in Georgia are:

What cities in Georgia are hiring for Remote L3 Support Engineer jobs?

Cities in Georgia with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you

Production Support Engineer

TIER4 GROUP

Atlanta, GA • On-site, Remote

$40.50 - $52.75/hr

Full-time

Re-posted 25 days ago

Job description

Production Support Analyst / Application Support Specialist

Direct Hire

Atlanta, GA - hybrid onsite/remote

Job Summary:

We are seeking a dedicated and detail-oriented Production Support Analyst/Application Support Specialist to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of critical software applications or systems in a production environment. You will work closely with cross-functional teams to resolve issues, troubleshoot problems, and implement improvements to enhance system reliability.

Overall, a Production Support Analyst plays a critical role in ensuring the smooth operation of the application and production systems, resolving issues as quickly as possible, and improving overall efficiency and performance.

Responsibilities:

·       Incident Resolution: Respond to and resolve production issues, incidents, and service requests in a timely manner to minimize downtime and impact on business operations.

·       Monitoring and Alerting: Monitor system health and performance using monitoring tools and proactively address issues before they escalate.

·       Troubleshooting: Investigate and diagnose complex technical problems, identify root causes, and implement solutions to prevent recurrence.

·       Change Management: Coordinate and implement changes to production systems, following established change management processes and best practices.

·       Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.

·       Communication: Provide clear and timely communication to stakeholders, including management and end-users, regarding incident status and resolutions.

·       Collaboration: Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to address production issues and improve system performance.

·       Performance Optimization: Identify opportunities for performance optimization and work on tuning and enhancing system performance.

·       Scripting and Automation: Develop and maintain scripts or automation tools to streamline support tasks and processes.

·       24/7 Support: Participate in an on-call rotation to provide 24/7 support coverage for critical systems.

·       Mentoring: Mentor and provide guidance to junior support staff.

Qualifications:

·       Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

·       Proven experience in a Production Support or Application Support role, preferably in a fast-paced and dynamic environment.

·       Strong knowledge of the software development life cycle (SDLC) and ITIL processes.

·       Proficiency in scripting languages (e.g., Shell, Python, Perl) for automation tasks.

·       Experience with monitoring and alerting tools (e.g., Nagios, Zabbix, Splunk).

·       Excellent problem-solving and analytical skills.

·       Strong communication and interpersonal skills.

·       Ability to work independently and collaboratively as part of a team.

·       IT certifications (e.g., ITIL, CompTIA A+, etc.) are a plus.

·       Familiarity with specific technologies or applications relevant to the organization (e.g., specific databases, ERP systems, CRM systems, etc.).

Preferred Skills:

·       Experience with cloud computing platforms (e.g., AWS, Azure, GCP)

·       Familiarity with DevOps practices and tools

·       Understanding of network and server infrastructure.