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Remote L3 Support Engineer Jobs (NOW HIRING)

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer ... L3 teams * Help manage environments: clone, refresh, and decommission as needed * Develop and ...

J&S Infoline Inc

IAM Support Engineer

Wilmington, DE · Remote

$40K - $60K/yr

We're hiring an IAM Support Engineer to join our Identity and Access Management team. This role is ... Escalate complex issues to L3/engineering teams * Maintain accurate tickets and SOPs Requirements:

Ross Stores, Inc

Engineer II

Dublin, CA · On-site +1

$113K - $195K/yr

It also includes providing L3 production support, troubleshooting complex data pipeline issues, and ... This position may be performed remotely anywhere within the United States. #LI-Remote SUPERVISORY ...

Futran Tech Solutions Pvt. Ltd.

Support Engineer

Support Engineer Location = Remote Duration - 3months No of submissions - 2 * 2+ years of experience using or supporting a cybersecurity product. Examples of cybersecurity products are Microsoft ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

RICEFW Technologies, Inc.

Salesforce Architect (AMS & CPQ)

$70.75 - $87.50/hr

Remote Duration:6+ months Job Summary: We are seeking an experienced Salesforce Architect with ... Proven experience in AMS/support projects (L2/L3 support, incident management). * Expertise in Apex ...

Canon Medical Systems

Remote Support Engineer -XR/VL

$86K - $138K/yr

Remote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon ...

Databento

Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. * Identify recurring questions and contribute improvements to documentation ...

Sonsoft Inc

Network Administrator / Engineer

Plano, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

Foundant

Support Engineer

Overview The Support Engineer for SmartSimple (SMS) serves as a key technical resource for Foundant ... As a remote-first workplace, we believe in offering flexibility and the freedom to work where it ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID:J0925-0625 Employment Type: Full Time Position Description:

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Remote L3 Support Engineer information

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How much do remote l3 support engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote l3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by Remote L3 Support Engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a Remote L3 Support Engineer, and why are they important?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are Remote L3 Support Engineers?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
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What cities are hiring for Remote L3 Support Engineer jobs? Cities with the most Remote L3 Support Engineer job openings:
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Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
L2/L3 Support Engineer - Manhattan Active Omni (OMS/DOM)

L2/L3 Support Engineer - Manhattan Active Omni (OMS/DOM)

Altimetrik

Manhattan, NY • Remote

Full-time

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Are you experienced with Manhattan Active Omni (MAO) and passionate about ensuring the stability, reliability, and performance of enterprise‑grade order management platforms?

If you excel at solving complex issues, enhancing integrations, and owning platform health end‑to‑end, we’d love to connect with you!

? Remote role | Collaboration with U.S.–based teams

Key Responsibilities
  • L2/L3 incident and problem management, including triage, severity assignment, RCA, permanent fixes, and problem backlog management.
  • Develop and maintain runbooks/playbooks for recurring issues (order orchestration failures, retries, payment/PCI tokenization issues).
  • Monitor and optimize integrations between MAO andeCommerce, ERP, PIM, CRM, payment gateways, WMS, TMS, and Last Mile systems.
  • Validate SaaS release notes, assess regression impacts, manage feature toggles, and support UAT, blue/green, and canary release strategies.
  • Track and improve key performance metrics: order throughput, DOM latency, pick SLAs, allocation performance, among others.
  • Ensure compliance with security standards, including PCI, data minimization, and secrets management.
  • Collaborate closely with Manhattan Associates Support, cross-functional vendors, and internal SRE/Infrastructure teams.
What We’re Looking For
  • 8+ years of overall experience, including 3–5+ years working hands‑on with Manhattan Active Omni / OMS (SaaS, multitenant).
  • Deep expertise in order promising/DOM, sourcing rules, split/merge logic, backorder/preorder, and store fulfillment (BOPIS, Ship‑from‑Store, ROPIS).
  • Strong integration background: REST, GraphQL, event streaming, iPaaS/ESB, and advanced error‑handling patterns.
  • Hands‑on experience with observability (logs, metrics, traces), dashboards, alerts, and synthetic checks (Datadog is a plus).
  • Familiarity with ITIL, ServiceNow, Jira/ADO, Confluence, and CI/CD fundamentals.
  • Excellent written and verbal communication skills to interact with U.S. stakeholders.
What We Offer

Compensation: MXN gross salary, performance-based bonuses, 1-month Christmas bonus, welcome kit, and a USD 300 home office setup bonus.

Professional Growth: Continuous learning opportunities and ongoing training programs.

Benefits: Comprehensive health insurance, savings fund, grocery vouchers, gym membership, internet bonus, discounts, and more.

Time Off: 16 vacation days, 2 floating days, and public holidays.

Work Environment: A dynamic and collaborative culture where your ideas are valued and transformed into real‑world solutions, with engagement activities to celebrate key milestones.

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