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Remote L3 Support Engineer Jobs (NOW HIRING)

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer ... L3 teams * Help manage environments: clone, refresh, and decommission as needed * Develop and ...

Gainsight

Associate Support Enablement Analyst

New York, NY · Remote

$55K - $60K/yr

... L3 Support, developers, and internal product teams. The ideal candidate brings strong skills in ... and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and ...

New

Gainsight

Associate Support Enablement Analyst

Concord, NC · Remote

$55K - $60K/yr

... L3 Support, developers, and internal product teams. The ideal candidate brings strong skills in ... and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and ...

New

Gainsight

Associate Support Enablement Analyst

OR · Remote

$55K - $60K/yr

... L3 Support, developers, and internal product teams. The ideal candidate brings strong skills in ... and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and ...

New

Addepar

Software Engineer - Trading (OMS)

$53 - $72.75/hr

... L3 support for the platform • Work in partnership with engineering partners and platform users to identify requirements and map out solutions for challenging technology and workflow problems ...

Futran Tech Solutions Pvt. Ltd.

Support Engineer

Support Engineer Location = Remote Duration - 3months No of submissions - 2 * 2+ years of experience using or supporting a cybersecurity product. Examples of cybersecurity products are Microsoft ...

RICEFW Technologies, Inc.

Salesforce Architect (AMS & CPQ)

$70.75 - $87.50/hr

Remote Duration:6+ months Job Summary: We are seeking an experienced Salesforce Architect with ... Proven experience in AMS/support projects (L2/L3 support, incident management). * Expertise in Apex ...

ShipScience

Support Engineer

Los Gatos, CA · Remote

$110K - $150K/yr

Support Engineer Enterprise SaaS | ShipScience Remote (U.S.) | Reports to CTO | Full-time What this role owns Platform monitoring, technical account health, escalated issue resolution, carrier ...

CGS

Server Support Engineer - REMOTE

Server Support Engineer - Remote (Healthcare Industry) We are looking for a Server Support Engineer (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role ...

Databento

Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs. * Identify recurring questions and contribute improvements to documentation ...

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All JobsRemote L3 Support Engineer Jobs

Remote L3 Support Engineer information

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How much do remote l3 support engineer jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for remote l3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by Remote L3 Support Engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a Remote L3 Support Engineer, and why are they important?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are Remote L3 Support Engineers?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
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What cities are hiring for Remote L3 Support Engineer jobs? Cities with the most Remote L3 Support Engineer job openings:
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Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Senior Engineer - L3 Support Engineer

Data Direct Networks

Remote

Full-time

Posted 22 days ago

Job description

Overview
Tintri by DDN is a leading provider of data management solutions tailored for enterprise workloads. As a subsidiary of DataDirect Networks (DDN), Tintri combines DDN's expertise in high-performance storage with Tintri's focus on analytics, automation, and data protection.
Tintri's product portfolio includes the VMstore T7000 Series, an on-premise storage platform purpose-built for virtual machines, containers and databases. In addition, Tintri offers cloud-based solutions such as the Tintri Cloud Platform (TCP) and the Tintri Cloud Engine (TCE), providing managed infrastructure and workload flexibility.
Recognized for superior performance, Tintri's solutions are built for enterprise applications, offering workload-level observability, autonomous operations, and simplified management. With over a decade of research and development, Tintri continues to innovate, addressing the dynamic data workloads of today and tomorrow.
Joining Tintri by DDN means becoming part of a passionate team dedicated to delivering cutting-edge data management solutions that empower organizations to maximize uptime, performance, and efficiency.
Job Description
The L3 Support Engineer for VMstore products serves as the highest level of technical escalation between Customer Support and Engineering. This role is responsible for diagnosing, resolving, and preventing complex customer issues related to VMstore products, often under high-pressure situations. When possible, the L3 Support Engineer provides solutions independently without engaging development teams, while also advocating for customer needs when engineering involvement is required.
This position requires deep technical expertise in VMstore technologies, enterprise data center architectures, high availability (HA) and Linux-based systems.
Key Responsibilities
Escalation & Issue Resolution
  • Act as the primary escalation point from Support to Engineering when customer issues cannot be resolved at lower support levels.
  • Perform deep technical analysis to identify root causes and provide timely, effective solutions whenever possible without engaging development teams.
  • Collaborate closely with Engineering when product defects or architectural changes are required, ensuring clear and actionable problem statements.

Product & Technology Expertise
  • Maintain strong hands-on familiarity with VMstore products, architecture, and deployment models, and understand their role within customer data centers.
  • Diagnose complex issues involving storage, compute, networking, and virtualization layers.

Enterprise Data Center & Cloud Technologies
  • Support and troubleshoot enterprise data center technologies with strict requirements for high availability, reliability, performance, and scalability.
  • Demonstrate strong familiarity with virtualization platforms, especially VMware, Platform9, and Hyper-V.
  • Understand strengths, weaknesses, and trade-offs of different cloud technologies and hybrid deployment models.

Customer Advocacy & Professionalism
  • Act as a strong advocate for customer needs within the organization, ensuring customer-impacting issues receive appropriate visibility and prioritization.
  • Maintain a high level of professionalism and clear communication in all customer interactions, particularly under high-stress escalation scenarios.
  • Provide clear guidance, workarounds, and best practices to customers and internal teams.

Linux & Systems Expertise
  • Apply strong Linux system familiarity to troubleshoot and resolve complex product and customer environment issues.
  • Leverage experience with Linux-based product development and implementation methodologies, including debugging, instrumentation, and log analysis.
  • Demonstrate sensitivity to the balance between open-source and proprietary software in enterprise product environments.

Operational Excellence
  • Understand and support the availability, reliability, scalability, performance, and security requirements of a large, diverse customer base.
  • Participate in on-call rotations as agreed with the manager to support critical customer escalations and production incidents.

Required Qualifications
  • Extensive experience supporting Linux-based enterprise products in customer-facing roles.
  • Background in Linux-based product development, testing, or systems engineering. Familiarity with Linux scripting and ability to look through source code in multiple languages to trace the logic and cross reference with potential error messages during troubleshooting.
  • Strong troubleshooting skills across distributed systems, virtualization, storage, and networking.
  • Ability to perform source-level debugging to identify code regressions; triage defects to development teams or author direct code fixes submitted via formal code review into Git/Mercurial for hotfix and GA releases.
  • Ability to conduct workflow-level failure analysis by reconstructing customer use cases, timing sequences, and concurrency patterns to identify race conditions, metadata corruption, and edge-case behavior; recreate customer issues in a lab environment.
  • Ability to work independently while collaborating effectively with Engineering and Support teams; manage complex Level 3 escalations involving distributed filesystem integrity, kernel core dump analysis, and multi-source log correlation across large-scale enterprise storage environments.
  • Excellent written and verbal communication skills, with the ability to explain complex technical issues clearly to executive level stakeholders.

Preferred Qualifications
  • Strong hands-on expertise with VMstore products or similar enterprise storage/virtualization platforms.
  • Experience supporting large-scale, mission-critical customer environments.
  • Familiarity with hybrid cloud and multi-cloud architectures.
  • Deep understanding of HA/DR architectures and enterprise data center operations.
  • Proven experience with VMware, Platform9, and/or Hyper-V virtualization technologies.
  • Hands-on experience with synchronous and asynchronous replication solutions, including their design trade-offs, performance implications, and use in HA and DR architectures.

Work Requirements
  • Availability to work on-call rotations as required and agreed with the manager.
  • Ability to remain calm, professional, and solution-focused under pressure.

DDN
Join our dynamic and driven team, where engineering excellence is at the heart of everything we do. We seek individuals who love to challenge themselves and are fueled by curiosity. Here, you'll have the opportunity to work across various areas of the company, thanks to our flat organizational structure that encourages hands-on involvement and direct contributions to our mission. Leadership is earned by those who take initiative and consistently deliver outstanding results, both in their work ethic and deliverables, making strong prioritization skills essential. Additionally, we value strong communication skills in all our engineers and researchers, as they are crucial for the success of our teams and the company as a whole.
Interview Process: After submitting your application, one of our recruiters will review your resume. If your application passes this stage, you will be invited to a 30-minute interview during which a member of our team will ask some basic questions. If you clear the interview, you will enter the main process, which can consist of up to four interviews in total:
  • Coding assessment: Often in a language of your choice.
  • Systems design: Translate high-level requirements into a scalable, fault-tolerant service (depending on role).
  • Real-time problem-solving: Demonstrate practical skills in a live problem-solving session.
  • Meet and greet with the wider team.
  • Our goal is to finish the main process in 2-3 weeks at most.

DataDirect Networks (DDN) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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