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Remote L3 Support Engineer Jobs (NOW HIRING)

Lorven Technologies

L2-L3 Support Engineer

L2-L3 Support Engineer Contract - Remote JD: • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques in Telecom domain and IMS (4G/5G/LTE) Core networks ...

Mahaugha LLC

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Senior DNA L2/L3 Support Engineer

Dallas, TX · Remote

$90K - $100K/yr

Job Summary The Senior DNA L2/L3 Support Engineer will provide production support for the Fiserv DNA application, handling incidents, service requests, troubleshooting, release support, and vendor ...

Mahaugha LLC

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Senior DNA L2/L3 Support Engineer

Dallas, TX · Remote

$90K - $100K/yr

Job Summary The Senior DNA L2/L3 Support Engineer will provide production support for the Fiserv DNA application, handling incidents, service requests, troubleshooting, release support, and vendor ...

SS&C

Site Reliability Engineer/L3 Support

$58.25 - $77.50/hr

Site Reliability Engineer (SRE) / L3 Support Engineer REMOTE Getting to know us: As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor ...

SS&C

Site Reliability Engineer/L3 Support

$58.25 - $77.50/hr

Site Reliability Engineer (SRE) / L3 Support Engineer Getting to know us: As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor ...

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer ... L3 teams * Help manage environments: clone, refresh, and decommission as needed * Develop and ...

WIRB-Copernicus Group (WCG)

Citrix Engineer (Remote)

Cary, NC · On-site +1

$73K - $114K/yr

Cary, NC, Remote Organization: WCG Job Type: Full Time - Regular Description and Requirements ABOUT ... Resolve any escalated (L3 support) user tickets. * Participate in root cause analysis and related ...

New

F2Onsite

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L2 Cisco Network Support Engineer - Remote (6-8 weeks)

Atlanta, GA · Remote

$50 - $55/hr

L2 Cisco Network Support Engineer - Remote Contract Duration: 6-8 Weeks Schedule: 40 Hours per Week ... Escalate complex network issues to L3 engineers or customer network architects. * Document ...

Ross Stores, Inc

Engineer II

Dublin, CA · On-site +1

$113K - $195K/yr

It also includes providing L3 production support, troubleshooting complex data pipeline issues, and ... This position may be performed remotely anywhere within the United States. #LI-Remote SUPERVISORY ...

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Remote L3 Support Engineer information

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How much do remote l3 support engineer jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote l3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

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Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

L2-L3 Support Engineer

Lorven Technologies

Remote

Full-time

Re-posted 11 days ago

Job description

Job Title: L2-L3 Support Engineer
Contract - Remote
JD:
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques in Telecom domain and IMS (4G/5G/LTE) Core networks.
• Experience in Case Handling, including Emergency Support activities
• Experience in Conducting root cause analysis and recommend corrective actions to enhance customer experience.
• Extensive knowledge and expertise in the IMS VoLTE domain including of Nokia IMS Core products including CNCS, Nokia TAS, Nokia SBC, MRF, LIMS, SMSC/MMSC, BMC, Presence Server, UMC, SMS Gateway
• Competences and Expertise in LTE/5G system validation (end-to-end performance, KPI handling, mobile devices).
• Deep knowledge and understanding of SIP, Diameter and H.248 Protocols including knowledge of TLS, IPSEC, RTP.
• Solid experience with Protocol Analyzer Tools (Wireshark) and internal message flow protocols.
• Knowledge and experience with Linux. Strong scripting skills and ability to automate manual tasks which could be easily converted to a script using shell, python.
• Knowledge of Kubernetes, VMWare, OpenStack, Kubernetes, CBIS, CBAM, and NCS"
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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