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L3 Support Technician Jobs (NOW HIRING)

Prophecy Technologies

Desktop Support Technician

Irvine, CA · On-site

$21.75 - $27.75/hr

Serve as the primary L3 escalation point for all executive/VIP support issues, owning incidents end-to-end with a white-glove, accountability-driven approach. * Provide concierge-level support ...

Andromeda

L2 Support Technician

Lockport, IL · On-site

$45K - $55K/yr

L2 Support Technician - Hybrid - Lockport, IL Andromeda is on the hunt for talented self-starters ... Your Team You'll be a key member of our service department, working alongside L1, L2, L3, and Field ...

Andromeda

L1 Support Technician

Lockport, IL · On-site

$45K - $55K/yr

Andromeda is looking for a motivated, customer-focused L1 Support Technician who wants to build ... Learning from L2 and L3 technicians and continuously expanding your technical skills Skills We Are ...

F2Onsite

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Desktop Support Technician - Windows 11 Deployment & Support

Shreveport, LA · On-site

$25 - $27/hr

Desktop Support Technician - Windows 11 Deployment & Support - Shreveport, LA * Timeframe - Sept ... Escalate complex issues to L2/L3 engineering teams as required. * 2-4+ years of desktop/end-user ...

Axon

IT Support Technician V

Boston, MA · On-site

$23.25 - $32/hr

Your Impact The IT Support Technician V is the senior-most individual contributor on the support ... Handles the highest-complexity tickets alongside L3 and L4 and maintains overall queue health ...

Axon

IT Support Technician V

Boston, MA · On-site

$23.25 - $32/hr

Your Impact The IT Support Technician V is the senior-most individual contributor on the support ... Handles the highest-complexity tickets alongside L3 and L4 and maintains overall queue health ...

Shaarpro

Desktop Support (Tier3/VIP)

Irvine, CA · On-site

Desktop Support (Tier3/VIP) We are seeking a senior-level L3 Executive/VIP Support Technician with a proven track record of supporting C-suite leadership, board members, and high-profile stakeholders ...

New

AA2IT

Desktop Support Tech - L3

Morristown, NJ · On-site

$21 - $26.50/hr

AA2IT is seeking a Desktop Support Technician III to assist customers in an office environment and remotely. The role involves setting up desktop equipment, imaging laptops, and managing support ...

Advantage Microsystems

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Entry Level IT Support Technician

Oakland, CA · On-site

$55K - $65K/yr

Typical onsite work includes setting up new workstations, decommissioning old equipment, troubleshooting issues that couldn't be resolved remotely, and supporting L2/L3 technicians on system upgrades.

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L3 Support Technician information

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How much do l3 support technician jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for l3 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between L3 Support Technician vs Network Support Specialist?

AspectL3 Support TechnicianNetwork Support Specialist
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentData centers, enterprise IT teams, technical support centersNetwork operations centers, enterprise IT teams, technical support roles
Industry UsageIT support, technical troubleshooting, enterprise networksNetwork management, troubleshooting, infrastructure support

The main difference is that an L3 Support Technician provides advanced technical support and troubleshooting for complex issues across various systems, while a Network Support Specialist focuses specifically on network infrastructure, configuration, and maintenance. Both roles require similar certifications and often work in similar environments, but their primary focus areas differ within the IT support spectrum.

What is L3 support technician level technical support?

An L3 support technician provides advanced technical assistance for complex issues that cannot be resolved by lower support levels. They often handle troubleshooting, root cause analysis, and work with specialized tools or systems, requiring in-depth technical knowledge and sometimes certifications. This role typically involves collaboration with development or engineering teams to resolve persistent or high-priority problems.

What cities are hiring for L3 Support Technician jobs?

Cities with the most L3 Support Technician job openings:

What states have the most L3 Support Technician jobs?

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What are popular job titles related to L3 Support Technician jobs?

For L3 Support Technician jobs, the most frequently searched job titles are:

Infographic showing various L3 Support Technician job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Desktop Support Technician

Irvine, CA • On-site

Prophecy Technologies
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Prophecy Technologiesexternal

$21.75 - $27.75/hr

Full-time

Posted 7 days ago

Job description

Role: Field Desktop Support Technician || Irvine, CA
Position Summary
We are seeking a senior-level L3 Executive/VIP Support Technician with a proven track record of supporting C-suite leadership, board members, and high-profile stakeholders in demanding, high-visibility environments. This role is tailored for professionals who understand that executive support is not just technical-it is highly personalized, discreet, and mission-critical.
As a trusted advisor to senior leadership, you will deliver seamless, white-glove technology experiences while acting as the highest escalation point for complex executive-facing issues. You will be expected to anticipate needs, operate with absolute discretion, and provide calm, decisive support in time-sensitive situations where downtime is not an option.
Key Responsibilities:
  • Serve as the primary L3 escalation point for all executive/VIP support issues, owning incidents end-to-end with a white-glove, accountability-driven approach.
  • Provide concierge-level support directly to C-suite executives, board members, and visiting VIPs, ensuring a frictionless and interruption-free technology experience.
  • Build and maintain trusted relationships with executive stakeholders, acting as a reliable and discreet technology partner.
  • Perform advanced troubleshooting and root cause analysis across Windows, macOS, iOS, Android, and Microsoft 365 environments with urgency and precision.
  • Deliver proactive, anticipatory support, ensuring executive devices, applications, and meeting environments are always optimized and ready.
  • Architect, configure, and maintain executive-level device ecosystems, including laptops, mobile devices, and secure collaboration tools (Teams, Zoom, Webex).
  • Lead workstation engineering initiatives (PowerShell scripting, SCCM/MECM, Intune, endpoint hardening) to ensure stability, performance, and security at the executive tier.
  • Own and deliver executive A/V and boardroom support, including live troubleshooting for high-stakes meetings, presentations, and events.
  • Partner cross-functionally with infrastructure, networking, and security teams to resolve complex, business-critical issues with urgency.
  • Manage VVIP loaner devices with a focus on immediate readiness and premium user experience.
  • Maintain detailed documentation, SLA adherence, and reporting within ServiceNow or equivalent ITSM platforms.
  • Act as the on-site subject matter expert during executive visits, ensuring a polished and seamless technology experience.
  • Strong experience and familiarity with workstation engineering

Required Qualifications
  • 5+ years of IT support experience, including significant direct support for C-level executives or VIP stakeholders in a white-glove or executive support environment.
  • Proven experience operating as a senior escalation point (L3) for complex, high-impact issues affecting executive users.
  • Demonstrated ability to build trust with senior leadership, combining technical expertise with professionalism and executive presence.
  • Advanced troubleshooting expertise across Windows, macOS, iOS, Android, and Microsoft 365 ecosystems.
  • Hands-on experience with Intune, SCCM/MECM, Active Directory, PowerShell scripting, and endpoint security.
  • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, remote access tools).
  • Experience supporting and managing executive collaboration and A/V environments.
  • Proven ability to perform under pressure in high-stakes, high-visibility situations with minimal supervision.
  • Excellent communication skills, with the ability to translate technical issues into clear, executive-level language.
  • High degree of discretion, confidentiality, and professionalism when handling sensitive executive information.
  • Self-directed, highly organized, and able to prioritize competing executive needs in real time.
  • Bilingual English/Korean strongly preferred.

Preferred Qualifications
  • Certifications such as CompTIA A+, Microsoft MD-102, Apple ACSP, or ITIL Foundation.
  • Experience supporting global executives, enterprise leadership teams, or multinational environments.
  • Familiarity with Jamf Pro and Apple ecosystem management.
  • Prior experience supporting international executive visits, board-level engagements, or high-profile delegations.
  • Hands-on experience with enterprise A/V systems (Crestron, Cisco Webex Rooms, or similar).

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