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L3 Support Technician Jobs (NOW HIRING)

FORVIA

Plant IT Support Tech - 2nd Shift

Spring Hill, TN · On-site

$20.25 - $27.75/hr

Engage L2 or L3 support when necessary * Server disk space management and OS patching * Hardware troubleshooting and replacement * Support users for MS Office or other PC subjects as a result of ...

Red Cup IT, Inc.

$20.50 - $27.75/hr

Level 1 & 2 IT Support Technician We are seeking a Level 1 & 2 IT Support Technician to maintain ... Escalating to senior engineers (L3) with clear documentation of troubleshooting steps already taken ...

AA2IT

L3 Network Tech

Santa Clara, CA · On-site

$27.50 - $35.50/hr

AA2IT is a company seeking a Network Support Technician. The role involves providing first level support and performing installation and service of low voltage cabling and communication equipment ...

Grid4 Communications

Network Technician I

Troy, MI · On-site

$40K - $55K/yr

Test cabling and other equipment in coordination with Field Services Technicians * Assist in monitoring core network elements and escalate issues to L2/L3 support as appropriate * Take repair calls ...

Grid4 Communications

Network Technician I

Troy, MI

$40K - $55K/yr

Test cabling and other equipment in coordination with Field Services Technicians * Assist in monitoring core network elements and escalate issues to L2/L3 support as appropriate * Take repair calls ...

Grid4 Communications

Network Technician I

Troy, MI · On-site

$40K - $55K/yr

Test cabling and other equipment in coordination with Field Services Technicians * Assist in monitoring core network elements and escalate issues to L2/L3 support as appropriate * Take repair calls ...

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L3 Support Technician information

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How much do l3 support technician jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for l3 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between L3 Support Technician vs Network Support Specialist?

AspectL3 Support TechnicianNetwork Support Specialist
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentData centers, enterprise IT teams, technical support centersNetwork operations centers, enterprise IT teams, technical support roles
Industry UsageIT support, technical troubleshooting, enterprise networksNetwork management, troubleshooting, infrastructure support

The main difference is that an L3 Support Technician provides advanced technical support and troubleshooting for complex issues across various systems, while a Network Support Specialist focuses specifically on network infrastructure, configuration, and maintenance. Both roles require similar certifications and often work in similar environments, but their primary focus areas differ within the IT support spectrum.

What is L3 support technician level technical support?

An L3 support technician provides advanced technical assistance for complex issues that cannot be resolved by lower support levels. They often handle troubleshooting, root cause analysis, and work with specialized tools or systems, requiring in-depth technical knowledge and sometimes certifications. This role typically involves collaboration with development or engineering teams to resolve persistent or high-priority problems.

What cities are hiring for L3 Support Technician jobs?

Cities with the most L3 Support Technician job openings:

What states have the most L3 Support Technician jobs?

States with the most job openings for L3 Support Technician jobs include:

What are popular job titles related to L3 Support Technician jobs?

For L3 Support Technician jobs, the most frequently searched job titles are:

Infographic showing various L3 Support Technician job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Plant IT Support Tech - 2nd Shift

Spring Hill, TN • On-site

FORVIA
See more jobs at FORVIAexternal

$20.25 - $27.75/hr

Full-time

Re-posted 10 days ago

Forvia rating

6.8

Company rating: 6.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

The main missions of the role are:

  • Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting).
  • Engage L2 or L3 support when necessary
  • Server disk space management and OS patching
  • Hardware troubleshooting and replacement
  • Support users for MS Office or other PC subjects as a result of escalation of a Stratos Help Desk system ticket.
  • Work with other members of the IT organization to provide solutions to user issues.
  • Keep IT management up to date with local and system changes.
  • Create and escalate support tickets using the Stratos Help Desk system.
  • Desktop/Laptop setup and distribution.
  • Basic Network Troubleshooting and Support.
  • Execute failover/failback of shop floor systems on a periodic basis.
  • Ensure back up of systems is properly working.
  • Manage local IT budget
  • Perform other duties as assigned by the plant leadership and the IT Region Leader.
  • Communicate daily with plant management. Be part of the plant management daily meetings.

Qualifications:

Minimum education level:

Associates degree in Information Technology, applicable certifications, or 5 years of experience in the function.

Experience:

  • knowledge of troubleshooting and understanding of when to escalate issues.

Skills & Competencies:

  • Attention to detail
  • Communicate effectively with a diverse population and demonstrate good interpersonal skills.
  • Customer service skills.
  • Experience in a manufacturing environment preferred
  • Understanding of/interest in shop floor systems (sequencing, traceability etc.)
  • Familiarity with Microsoft Operating Systems; Win7, Win 10 Server 2008, 2012, 2016.
  • Familiarity with Microsoft Office 2016 and Office365.
  • Familiarity with software and hardware of PCs and network servers.
  • VOIP and Networking experience and/or training preferred.
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