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Remote L3 Support Engineer Jobs in Miami, FL (NOW HIRING)

Cyclops

Technical Support Engineer (Remote)

Miami, FL · Remote

As the Technical Support Engineer , you will own the technical support function end-to-end (triage ... Location Remote. USA, Argentina, or Brazil. The role works US business hours (Eastern Time)

KEYENCE

Field Application Engineer '27

Fort Lauderdale, FL · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Yochana IT

IFS 7 Application Support

Miami, FL · Remote

Job Title- IFS 7 Application Support Location - Remote - USA Contract - 1+ year Key ... Business Expertise in Manufacturing Processes such as Discrete Manufacturing, Engineer-to-Order ...

Wood Plc

Distribution Engineer (remote)

Miami Lakes, FL · On-site +1

If you are not located near one of these listed officed a remote working opportunity will be ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Miami Lakes, FL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Miami Lakes, FL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Miami Lakes, FL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Miami Lakes, FL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Miami Lakes, FL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Miami Lakes, FL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Miami Lakes, FL · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

ICF

Substation Physical Engineer - REMOTE

Miami, FL · On-site +1

$94K - $120K/yr

Substation Physical Engineer - REMOTE Location: Remote US Ready to make a difference? ICF is ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

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All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in Miami, FL

Remote L3 Support Engineer information

See Miami, FL salary details

$15

$38

$65

How much do remote l3 support engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote l3 support engineer in Miami, FL is $38.13, according to ZipRecruiter salary data. Most workers in this role earn between $28.27 and $44.62 per hour, depending on experience, location, and employer.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Miami, FL? For Remote L3 Support Engineer jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Miami, FL look for? The top searched job categories for Remote L3 Support Engineer jobs in Miami, FL are:
What cities near Miami, FL are hiring for Remote L3 Support Engineer jobs? Cities near Miami, FL with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Miami, FL as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 100% Remote job distribution, with an average salary of $79,318 per year, or $38.1 per hour.

Wireless Systems Technical Support Engineer

Intracom Telecom

Miami, FL • Remote

Full-time

Re-posted 3 days ago

Job description

INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and transmission, we offer a competitive software portfolio alongside a comprehensive range of professional services across various market domains.

Our mission is to shape the future through technology, with human capital as the key driver of success in today's fast-paced business environment. Our highly skilled and experienced professionals are instrumental in achieving our ambitious objectives and enhancing our ability to serve customers effectively.

About the Role:
We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across USA, with the base of operations in Texas or Florida.

Responsibilities

  • Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols
  • Travel to customer sites to supervise the installation of trial systems and train customer’s engineers to install and operate our wireless solutions
  • Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices
  • Collaborate with team members to resolve complex technical challenges and enhance customer service experiences
  • Utilize Microsoft Office and SQL for documentation and reporting purposes

Requirements

Required Skills

  • Associate or Bachelor’s degree in Computer Science or Telecommunications or Electrical Engineering
  • Minimum 5 years proven working experience in Technical Support or Field Engineer Roles in RF systems
  • Work experience with Microwave systems is highly desirable
  • Knowledge of RF systems theory
  • Knowledge of L2/L3 networking & protocols
  • US work authorization and residency in the US required
  • Availability to travel within USA

Desired Skills (any of the following)

  • Experience in using network protocol analyzers and traffic generators
  • Working knowledge of Linux
  • Knowledge of SQL
  • Experience with NMS systems

Personal characteristics

  • Strong problem-solving skills, creativity and attention to detail
  • Results-oriented, able to articulate the reasoning behind decisions and trade-offs
  • Flexible, with a strong desire to learn and accept new challenges
  • Stress-tolerant, with ability to adapt to shifting priorities and schedules, able to develop, organize and manage multiple tasks
  • Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision