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Remote L3 Support Engineer Jobs Near Me

Pkaza

QA/QC Engineer Data Center Construction

Columbus, OH · On-site

$69K - $89K/yr

QA/QC Engineer Data Center Construction - Columbus OH This opportunity is with a leading EPC ... support infrastructure * Perform L1, L2 and L3 QA inspections on all equipment * Develop and Review ...

KEYENCE

Field Application Engineer '27

Columbus, OH · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Logically

Managed Services Engineer I

Dublin, OH · Remote

The Managed Services Engineer I works as a member of a collaborative national support team that ... Preparing and staging network devices (servers, switches, firewalls) for remote configuration

Logically

Managed Services Engineer I

Dublin, OH · Remote

The Managed Services Engineer Iworksas a member of a collaborative national support team that ... Preparing and staging network devices (servers, switches, firewalls) for remote configuration

Logically

Managed Services Engineer I

Dublin, OH · On-site

The Managed Services Engineer I will provide technical support to clients, manage open tickets, and ... remote configuration • Create and Maintain client standard operating procedures for computer ...

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How much do remote l3 support engineer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for remote l3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
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A map of the United States highlighting the number of Remote L3 Support Engineer job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote L3 Support Engineer job openings in each state, with California having the most at 2 and Hawaii the least at 0.
Exciting Opportunity for REX Support Engineer (3DEXPERIENCE Platform) in Raymond, Ohio

Exciting Opportunity for REX Support Engineer (3DEXPERIENCE Platform) in Raymond, Ohio

Noblesoft Technologies

Raymond, OH • On-site

Contractor

Re-posted 26 days ago

Job description

REX Support Engineer – Onsite (3DEXPERIENCE Platform)
Location Raymond (Ohio, North America)
 

Experience

5–8 years overall experience
Minimum 3–5 years hands-on experience on Dassault Systèmes 3DEXPERIENCE platform

Role Summary

The REX Support Engineer (Onsite) will provide Level 2 / Level 3 production support for REX, a business‑critical application built on the Dassault Systèmes 3DEXPERIENCE (3DX) platform.

This role requires strong functional and technical expertise on 3DEXPERIENCE, along with the ability to support users, troubleshoot platform issues, and coordinate with offshore and COE teams. The engineer will act as the primary onsite 3DX support representative, ensuring stability, performance, and user adoption of the REX application.

Key Responsibilities

3DEXPERIENCE / REX Application Support

  • Provide L2/L3 support for REX application on 3DEXPERIENCE platform, including functional, data, access, and performance issues.
  • Troubleshoot issues related to 3DX platform components, apps, roles, contexts, lifecycles, and integrations.
  • Analyze logs, platform errors, and functional behavior to identify root cause and drive resolution.

3DEXPERIENCE Platform Expertise

  • Support and troubleshoot 3DEXPERIENCE roles, permissions, security contexts, collaborative spaces, and access issues.
  • Handle issues related to ENOVIA objects, lifecycles, states, maturity, and data relationships.
  • Support integrations between 3DEXPERIENCE and upstream/downstream systems where applicable.

Onsite User & Business Support

  • Act as primary onsite support contact for REX users, business teams, and client IT.
  • Provide functional guidance, issue walkthroughs, and clarifications to users on REX / 3DX usage.
  • Support critical business operations and resolve production issues with minimal downtime.

Incident, Problem & Change Management

  • Own incidents from logging to closure following client ITSM processes.
  • Perform Root Cause Analysis (RCA) for recurring 3DX/REX issues and propose preventive actions.
  • Support minor enhancements, configuration changes, and controlled releases on 3DEXPERIENCE platform.

Onsite–Offshore Coordination

  • Coordinate daily with offshore 3DEXPERIENCE / REX support teams and COE.
  • Provide clear functional and technical inputs (screenshots, logs, steps) to accelerate resolution.
  • Validate fixes onsite and obtain user sign‑off.

Documentation & Knowledge Management

  • Create and maintain 3DEXPERIENCE‑specific support documentation, SOPs, and known‑issue articles.
  • Support knowledge transfer sessions for offshore teams and new joiners.

Mandatory Skills & Qualifications

Core Technical Skills (Must Have)

  • Strong hands-on experience with Dassault Systèmes 3DEXPERIENCE platform
  • Solid understanding of ENOVIA data model, lifecycles, maturity, access control, and security contexts
  • Experience supporting 3DEXPERIENCE production environments
  • Strong incident/problem management experience in enterprise applications

Good to Have

  • Experience with CATIA V5 / V6 integration with 3DEXPERIENCE
  • Exposure to PLM processes in Manufacturing / Automotive domain
  • Experience working in onsite–offshore support models
  • Knowledge of basic SQL, logs analysis, and performance troubleshooting

Soft Skills

  • Excellent client-facing and communication skills
  • Ability to work independently in an onsite role
  • Strong coordination and ownership mindset
  • Comfortable working with global teams and time zones (Japan / NA)

Education

  • Bachelor’s degree in Engineering, Computer Science, or equivalent experience

Work Conditions

  • Mandatory onsite presence at client location
  • Flexibility to support early morning / late evening calls with global teams
  • Occasional extended hours during major incidents or releases