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The Cybersecurity Technical Specialist - Proxy Engineer serves as the technical lead and subject matter expert for the organization's secure web gateway and web security services. This role is responsible for the design, administration, support, and continuous improvement of secure internet access technologies that protect enterprise users, applications, and data from web-based threats.

The position combines engineering and operational responsibilities, including platform administration, policy management, incident response, troubleshooting, service optimization, and security control implementation. The successful candidate will partner closely with cybersecurity, identity, cloud, networking, endpoint, and operations teams to deliver secure, reliable, and compliant web access services across the enterprise.

What you'll do:

Essential Job Functions & Tasks

Secure Web Gateway Administration

• Administer, maintain, and optimize enterprise secure web gateway technologies and associated infrastructure.

• Design, implement, and manage web access security policies, URL filtering controls, traffic inspection policies, and user access restrictions.

• Monitor platform performance, availability, and capacity to ensure reliable service delivery.

• Lead troubleshooting and resolution efforts for complex web access, proxy, authentication, and application connectivity issues.

• Manage platform upgrades, enhancements, maintenance activities, and lifecycle planning.

Engineering and Continuous Improvement

• Serve as the technical subject matter expert for web security platforms and related technologies.

• Evaluate, recommend, and implement improvements that enhance security posture, operational efficiency, and user experience.

• Design and implement integrations with identity, monitoring, threat detection, and data protection technologies.

• Participate in architecture reviews and provide technical guidance regarding web security strategy and best practices.

• Identify opportunities for automation, process improvement, and operational efficiency.

Security Operations and Incident Response

• Investigate and resolve security incidents involving web traffic, malicious domains, phishing attempts, malware downloads, and unauthorized access attempts.

• Support enterprise threat detection and response efforts through analysis of logs, alerts, and security events.

• Participate in major incident response activities and provide technical leadership during service disruptions and cybersecurity events.

• Perform root cause analysis and develop corrective actions to prevent recurring incidents.

• Collaborate with security operations, infrastructure, and application teams during investigations and remediation efforts.

Platform Integrations

• Support and maintain integrations with:

• Enterprise identity and authentication platforms

• Security information and event management (SIEM) solutions

• Cloud access security broker (CASB) services

• Data loss prevention (DLP) technologies

• Endpoint detection and response tools

• Security monitoring and threat intelligence platforms

Operational Support

• Manage and resolve support requests related to web access, security policies, traffic inspection, authentication, and application connectivity.

• Participate in an on-call rotation and provide after-hours support for critical service disruptions and cybersecurity incidents.

• Develop and maintain operational procedures, runbooks, standards, and technical documentation.

• Support change management, problem management, and service improvement initiatives.

• Ensure service levels and operational objectives are consistently achieved.

Required Qualifications

• Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Engineering, or equivalent work experience.

• Experience administering enterprise web security, secure web gateway, proxy, or internet security technologies.

• Strong understanding of:

• HTTP/HTTPS protocols

• TLS/SSL and certificate management

• Authentication and identity services

• Networking fundamentals, including DNS, routing, and firewalls

• Secure web access architectures

• Experience troubleshooting complex infrastructure and application connectivity issues.

• Experience analyzing security events, logs, and operational data.

• Strong verbal and written communication skills.

• Ability to lead technical troubleshooting efforts across multiple technology teams.

Preferred Qualifications

• Experience supporting cloud-delivered web security platforms.

• Experience with CASB, DLP, and Zero Trust technologies.

• Experience integrating security tools with SIEM and monitoring platforms.

• Knowledge of cloud security architectures and secure access service edge (SASE) concepts.

• Scripting and automation experience using PowerShell, Python, or similar technologies.

• Industry certifications related to cybersecurity, networking, cloud security, or security operations.

Success Factors

The successful candidate will:

• Serve as the primary technical expert for secure web gateway services.

• Demonstrate strong engineering and operational capabilities.

• Drive continuous improvement of web security controls and services.

• Effectively balance platform reliability, security requirements, and business needs.

• Lead resolution of complex technical issues and major incidents.

• Build strong partnerships across cybersecurity, cloud, networking, and infrastructure teams.

• Maintain a proactive focus on risk reduction, operational excellence, and service resiliency.