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Remote L3 Support Engineer Jobs in Dallas, TX (NOW HIRING)

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer ... L3 teams * Help manage environments: clone, refresh, and decommission as needed * Develop and ...

PinnaclePartners

Support Engineer

Plano, TX · Remote

Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...

Sonsoft Inc

Network Administrator / Engineer

Plano, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

Salary: $65-$85k Position Summary As a Product Support Engineer, you will become a technical expert ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site +1

... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ... Systems Support Engineer will: Resolve user issues quickly with minimal business disruption.

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Sonsoft Inc

Network Administrator Specialist

Plano, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

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Remote L3 Support Engineer information

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How much do remote l3 support engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote l3 support engineer in Dallas, TX is $39.44, according to ZipRecruiter salary data. Most workers in this role earn between $29.23 and $46.15 per hour, depending on experience, location, and employer.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Dallas, TX? For Remote L3 Support Engineer jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Dallas, TX look for? The top searched job categories for Remote L3 Support Engineer jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Remote L3 Support Engineer jobs? Cities near Dallas, TX with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 100% Remote job distribution, with an average salary of $82,037 per year, or $39.4 per hour.

Murex Support Engineer

IT America Inc

Dallas, TX • Remote

Contractor

Re-posted 25 days ago

Job description

Position: Murex Support Engineer

Location: Remote, USA

Duration: Long term contract

Role Summary:

We are looking for a Murex Support Engineer to assist in the day-to-day support, troubleshooting, and environment operations of a large-scale Murex MX.3 platform. This role is ideal for candidates with around 3 years of hands-on Murex experience who want to build deeper technical expertise while supporting production stability and automation initiatives. You will work under the guidance of senior engineers and architects.

Key Responsibilities:

  • Support day-to-day operations of production and UAT Murex environments
  • Monitor systems, run health checks, and investigate technical issues
  • Assist in log analysis, root cause identification, and escalation to L1/L2/L3 teams
  • Help manage environments: clone, refresh, and decommission as needed
  • Develop and maintain basic scripts (Shell, Python, Perl) to automate tasks
  • Contribute to:
  • Datamart and MxML report support
  • Batch job monitoring and trade workflow issue tracking
  • End-of-day and interface process monitoring
  • Model deployment and system updates
  • Work with functional teams to understand issues tied to settlement, reporting, and risk

Required Skills:

  • 3+ years of Murex MX.3 experience in a technical or support capacity
  • Familiarity with Unix/Linux systems and command-line operations
  • Exposure to scripting languages: Shell, Python, or Perl
  • Some hands-on experience with Datamart, batch jobs, trade workflows, or environment tasks
  • Ability to read and understand logs, and assist in troubleshooting system issues
  • Interest in developing skills around environment management and automation

Functional Awareness:

  • Basic understanding of the Murex trade lifecycle, including booking and processing
  • Exposure to collateral, settlement, or reporting flows is a plus
  • Willingness to work with functional teams to resolve production-related issues

Soft Skills:

  • Curious and eager to learn from senior team members
  • Good communication and documentation skills
  • Detail-oriented, reliable, and capable of handling support responsibilities in a production setting
  • Proactive mindset with the ability to follow through on assigned tasks

Preferred Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or a related technical field
  • Familiarity with Murex domains such as:
  • S4C – Reporting and batch processing
  • PAC – Workflow and event processing
  • CEM – Environment and infrastructure setup
  • Experience with DevOps tools (e.g., Git, Jenkins) or cloud environments (AWS, Azure) is a plus