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Remote L3 Support Engineer Jobs in Dallas, TX (NOW HIRING)

Mahaugha LLC

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Senior DNA L2/L3 Support Engineer

Dallas, TX · Remote

$90K - $100K/yr

Job Summary The Senior DNA L2/L3 Support Engineer will provide production support for the Fiserv DNA application, handling incidents, service requests, troubleshooting, release support, and vendor ...

New

Mahaugha LLC

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Senior DNA L2/L3 Support Engineer

Dallas, TX · Remote

$90K - $100K/yr

Job Summary The Senior DNA L2/L3 Support Engineer will provide production support for the Fiserv DNA application, handling incidents, service requests, troubleshooting, release support, and vendor ...

New

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer ... L3 teams * Help manage environments: clone, refresh, and decommission as needed * Develop and ...

PinnaclePartners

Support Engineer

Plano, TX · Remote

Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...

Sonsoft Inc

Network Administrator / Engineer

Plano, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site +1

... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ... Systems Support Engineer will: Resolve user issues quickly with minimal business disruption.

Wells Fargo

Lead Infrastructure Engineer

Irving, TX · On-site +1

$103K - $135K/yr

... L3 support, perform root cause analysis, resolve complex AWS infrastructure issues, and implement ... remote state securely, and automating AWS infrastructure deployments at scale. Desired ...

Sonsoft Inc

Network Administrator Specialist

Plano, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

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How much do remote l3 support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote l3 support engineer in Dallas, TX is $39.44, according to ZipRecruiter salary data. Most workers in this role earn between $29.23 and $46.15 per hour, depending on experience, location, and employer.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are popular job titles related to Remote L3 Support Engineer jobs in Dallas, TX?

For Remote L3 Support Engineer jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Dallas, TX look for?

The top searched job categories for Remote L3 Support Engineer jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Remote L3 Support Engineer jobs?

Cities near Dallas, TX with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,037 per year, or $39.4 per hour.

Senior DNA L2/L3 Support Engineer

Mahaugha LLC

Dallas, TX • Remote

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Life

Posted 3 days ago

New

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Job description

Job Summary
The Senior DNA L2/L3 Support Engineer will provide production support for the Fiserv DNA application, handling incidents, service requests, troubleshooting, release support, and vendor escalations.

Key Responsibilities

  • Triage and resolve DNA application alerts, incidents, and service requests.
  • Execute operational runbooks and troubleshoot configuration and connectivity issues.
  • Support application releases and perform release validation.
  • Maintain the known-error database and technical knowledge articles.
  • Coordinate escalations with Fiserv and other vendors.
  • Provide RCA inputs for recurring or critical production issues.

Required Skills

  • 6–10+ years of hands-on Fiserv DNA support/implementation experience.
  • Strong production troubleshooting and problem-solving skills.
  • Solid understanding of core banking operations and applications.

Preferred Experience

  • DNAConnect
  • SAF
  • IUX
  • Application Manager
  • DNA Activity
  • File Server
  • MPI/Multipoint

Certification

  • ITIL Foundation preferred.

Key Deliverables

  • Timely incident resolution
  • Service-request completion
  • Knowledge articles and known-error updates
  • RCA input
  • Release validation and production support

Company Description

Mahaugha LLC (aka Mahaugha), founded in 2014 is an IT consulting and permanent staffing firm dedicated to providing highly skilled resources with both technical and business expertise for our clients. Mahaugha is established by software professionals with 15 years of experience in the Industry working for major companies on both sides of the Atlantic with specialized skillset in Business Analysis, Databases, UI/Front-end and Java backend.

Mahaugha serves the need for high-caliber, highly skilled technologists with expertise in the latest technologies for short and long-term assignments. Our employees are highly skilled in intensive know-how, introducing the products to the right partners. Every Mahaugha employee strive to achieve clients Trust and keep Integrity.