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Manager Systems Support Engineer Jobs in Dallas, TX

Phenom People

AV Support Engineer I

Arlington, TX · On-site

On-site troubleshooting of AV systems, particularly complex integrated systems such as large ... managing local inventory * Working closely with partner teams including AV hardware deployment, AV ...

Robinhood

Support Engineer

Westlake, TX

The Support Engineering Sub-Team provides Robinhood employees with secure, simple, and reliable ... tools, and IT service management systems such as Jira Service Management or ServiceNow.

Robinhood

Support Engineer

Westlake, TX · On-site

The Support Engineering Sub-Team provides Robinhood employees with secure, simple, and reliable ... tools, and IT service management systems such as Jira Service Management or ServiceNow.

Robinhood

Support Engineer

Westlake, TX · On-site

The Support Engineering Sub-Team provides Robinhood employees with secure, simple, and reliable ... tools, and IT service management systems such as Jira Service Management or ServiceNow.

Navarro College

Systems Support Specialist

Waxahachie, TX · On-site

$46.06K/yr

Assists with the management and resolution of support tickets using internal and external ticketing ... and computer programming. Working Conditions: * Variances from regular working hours may be ...

smart folks inc

GCP Support Engineer

Dallas, TX · On-site

GCP Support Engineer Location: Remote Duration: Full-time * 8+ years' System Administration and custom solution development experience with a focus on collaboration applications including, but not ...

smart folks inc

GCP Support Engineer

Dallas, TX · On-site

GCP Support Engineer Location: Remote Duration: Full-time * 8+ years' System Administration and custom solution development experience with a focus on collaboration applications including, but not ...

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Manager Systems Support Engineer information

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How much do manager systems support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for manager systems support engineer in Dallas, TX is $42.43, according to ZipRecruiter salary data. Most workers in this role earn between $31.39 and $48.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Dallas, TX? For Manager Systems Support Engineer jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Dallas, TX look for? The top searched job categories for Manager Systems Support Engineer jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Manager Systems Support Engineer jobs? Cities near Dallas, TX with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you

AV Support Engineer I

Phenom People

Arlington, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Av Support Engineer

The AV Support Engineer will be responsible for providing in person service and support to all Amazonians utilizing AV/VC systems for events, meetings, and other needs. They will work with on-premise IT technicians, contractors and integrators to troubleshoot issues with these systems. They will have an understanding of the broad variety of AV standards deployed at Amazon and be capable of resolving complex issues. They will have the communication skills to guide both peers and non-technical Amazonians in rapidly implementing workarounds to unblock events.

The successful AV Support Engineer will be customer focused and motivated by team success. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of urgent requests and ambiguity. They will be committed, flexible and have demonstrated the ability to maintain high levels of productivity while working independently with minimal supervision. They will demonstrate strong initiative and genuine curiosity.

Key job responsibilities

  • On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems.
  • Working with on-premise IT technicians, contractors and integrators through troubleshooting and repair procedures
  • Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory
  • Working closely with partner teams including AV hardware deployment, AV Escalation and MeetEx to drive continuous improvement of the customer experience
  • Maintaining communication with customers and stakeholders, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs)
  • Collaborating on technical documentation and SOPs, incorporating field learnings and customer feedback
  • Daily travel between sites in the metro area required
  • Must be able to lift or carry equipment up to 40 lbs and use hand tools as needed
  • Ability to work at height (<= 8 Feet) • Occasional after hours work may be required.

Basic qualifications

  • 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
  • 2+ years of troubleshooting in a multi-user high availability environment experience
  • 2+ years of PC repair, troubleshooting, deployment and liquidation experience
  • 1+ years of IT client, server, and network service delivery experience
  • 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
  • 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • High school or equivalent diploma

Preferred qualifications

  • CTS, CTS-I or CTS-D, or Cedia equivalent
  • Crestron DMC-T or DMC-E Certification
  • SynAudCon Training
  • CTI-P101 Foundations of Crestron Programming Certification
  • CompTia Network+ and Cisco Certified Network Associate (CCNA)
  • Additional Certifications or formal training by AV manufacturers (e.g. Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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