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Software Support Engineer Jobs in Dallas, TX (NOW HIRING)

Kiongroup

Software Engineer - Tech Support

Plano, TX · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am ...

IRMI

Software Support Analyst - Hybrid

Dallas, TX · On-site

IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues ...

IRMI

Software Support Analyst - Hybrid

Dallas, TX · On-site

IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues ...

IRMI

Software Support Analyst - Hybrid

Dallas, TX · On-site

IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues ...

IRMI

Software Support Analyst - Hybrid

Dallas, TX · Hybrid

IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues ...

GDH

Support Engineer

Plano, TX · On-site

$53.19 - $55.83/hr

Partner with the Design Engineering team to create detailed implementation, validation, and back ... Collaborate in the design and implementation of complex enterprise software solutions. * Support ...

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients ... You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

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All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Dallas, TX

Software Support Engineer information

See Dallas, TX salary details

$39.1K

$89.7K

$164.7K

How much do software support engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for software support engineer in Dallas, TX is $89,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $123,700.00 per year, depending on experience, location, and employer.

Is it true that AI will replace software engineers?

Software Support Engineers work with complex systems that require problem-solving, communication, and understanding of user needs, which AI cannot fully replicate. While AI tools can automate routine tasks and assist in coding, human oversight and expertise remain essential for designing, debugging, and maintaining software systems.

What are the key skills and qualifications needed to thrive as a Software Support Engineer, and why are they important?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by Software Support Engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What are Software Support Engineers?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What do software support engineers do?

Software support engineers troubleshoot and resolve technical issues related to software applications, often providing assistance to users or clients. They analyze problems, use diagnostic tools, and communicate solutions, frequently working with ticketing systems and technical documentation to ensure software functions correctly. Strong communication skills and knowledge of relevant programming or scripting languages are often required.

What engineers make $500,000?

Software Support Engineers typically do not earn $500,000 annually; such high salaries are more common in senior or specialized roles like software engineers, data scientists, or engineering managers in top tech companies. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses. Compensation varies widely based on industry, location, and company size.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like machine learning, cloud computing, or cybersecurity, can earn $300,000 or more annually. Achieving this level often requires extensive experience, advanced skills, and sometimes leadership roles or stock options in tech companies.
What are popular job titles related to Software Support Engineer jobs in Dallas, TX? For Software Support Engineer jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Software Support Engineer jobs in Dallas, TX look for? The top searched job categories for Software Support Engineer jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Software Support Engineer jobs? Cities near Dallas, TX with the most Software Support Engineer job openings:
Software Support Engineer jobs near you

Software Engineer - Tech Support

Kiongroup

Plano, TX • On-site

$65K - $140K/yr

Full-time

Re-posted yesterday

Job description

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.We offer:

What We Offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

  • Works with moderate guidance
  • Analyzes and improves tools, systems, and processes
  • Resolves moderately difficult issues and manages recurring tasks
  • Accountable for process efficiency and effectiveness

What We Are Looking For:

  • Associate degree in Engineering, IT, or related field (Bachelor's preferred).
  • 1-3 years of experience in technical support or data analysis.

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