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Software Support Engineer Jobs in Dallas, TX (NOW HIRING)

Kiongroup

Software Support Engineer

Plano, TX

Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers ...

New

Kiongroup

Software Support Engineer

Plano, TX · On-site

Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers ...

New

IRMI

Software Support Analyst - Hybrid

Dallas, TX · On-site

IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues ...

Tyler Technologies, Inc.

Software Engineer

Plano, TX · On-site

Associate Software Support Specialist - Entry Level Provide basic-level software support for Tyler ... Software Developer - Temporary We are seeking a Software Developer to join our team. Given the ...

Tyler Technologies, Inc.

Lead Software Engineer

Plano, TX · On-site

$85 - $115/hr

Software Engineer - Yarmouth, Maine Tyler Technologies is looking for Software Engineers in our ... Technical Services Support Specialist The Technical Services Support Specialist is responsible for ...

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All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Dallas, TX

Software Support Engineer information

See Dallas, TX salary details

$39.1K

$89.7K

$164.7K

How much do software support engineer jobs pay per year?

As of Aug 24, 2026, the average yearly pay for software support engineer in Dallas, TX is $89,671.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $123,600.00 per year, depending on experience, location, and employer.

What is a software support engineer?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What are the key skills and qualifications needed to thrive as a software support engineer?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by software support engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are popular job titles related to Software Support Engineer jobs in Dallas, TX?

For Software Support Engineer jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Software Support Engineer jobs in Dallas, TX look for?

The top searched job categories for Software Support Engineer jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Software Support Engineer jobs?

Cities near Dallas, TX with the most Software Support Engineer job openings:

Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,671 per year, or $43.1 per hour.

Software Support Engineer

Kiongroup

Plano, TX

Full-time

Posted 2 days ago

New

Job description

Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers resolve issues, optimize system performance, and maximize the value of our products. You will work closely with customers, software development teams, and internal stakeholders to diagnose and resolve technical issues while maintaining a high level of customer satisfaction.
This position requires strong troubleshooting skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment.We offer:
  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here:Logistics and Supply Chain Careers at Dematic

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal,stateor local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensationand training.

The base pay range for this role is estimated to be$ 66,400.00 to $99,600.00annually at the time of posting. Final compensation willbedeterminedbyvarious factorssuch as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:This is What you Will Do in This Role:
  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot software issues
  • Collaborate with the development team to resolve complex issues
  • Document and track customer issues and problems.
  • Assist in the creation of support documentation and knowledge base articles.
  • Conduct training sessions for customers on software usage.
  • Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
  • Participate in an on-call rotation during non-business hours

What We Are Looking For:

  • Bachelor's Degree (Computer Science, Software Engineering, or related field)
  • Proven experience in software support or a similar role
  • Strong problem solving skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Experience with Oracle / MS SQL databases
  • Experience with Windows operatingsystems

Preferred Skills:

  • Material handling experience
  • Experience with Java, C, C#, or Python
  • Customer Service experience

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