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Software Support Engineer Jobs in Dallas, TX (NOW HIRING)

IRMI

Software Support Analyst - Hybrid

Dallas, TX · On-site

IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues ...

IRMI

Software Support Analyst - Hybrid

Dallas, TX · On-site

IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues ...

IRMI

Software Support Analyst - Hybrid

Dallas, TX · Hybrid

IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues ...

IRMI

Software Support Analyst - Hybrid

Dallas, TX · On-site

IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues ...

Tyler Technologies, Inc.

Lead Software Engineer

Plano, TX · On-site

$85 - $115/hr

Software Engineer - Yarmouth, Maine Tyler Technologies is looking for Software Engineers in our ... Technical Services Support Specialist The Technical Services Support Specialist is responsible for ...

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All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Dallas, TX

Software Support Engineer information

See Dallas, TX salary details

$39.1K

$89.7K

$164.7K

How much do software support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for software support engineer in Dallas, TX is $89,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $123,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a software support engineer?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by software support engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What is a software support engineer?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are popular job titles related to Software Support Engineer jobs in Dallas, TX? For Software Support Engineer jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Software Support Engineer jobs in Dallas, TX look for? The top searched job categories for Software Support Engineer jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Software Support Engineer jobs? Cities near Dallas, TX with the most Software Support Engineer job openings:
Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,687 per year, or $43.1 per hour.

Director of Software Support Engineering

Capital One

Plano, TX

$242K/yr

Full-time

Re-posted 17 days ago

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

93rd of 170 rated banks

Job description

Director of Software Support Engineering
As a Director of Software Support Engineering within our Enterprise Technology organization, you'll lead the engineering teams responsible for the reliability, availability, and continuous operational health of our most critical platforms. You'll oversee the support ecosystem for everything from customer-facing web and mobile applications to highly-available RESTful microservices, core back-end Java systems, and complex big data pipelines.
You'll bridge the gap between development and operations, bringing a deep engineering mindset to incident response, root-cause analysis, and system optimization. To succeed, you'll leverage your solid experience in diagnosing, debugging, and maintaining emerging and traditional technologies such as:
  • Languages & Frameworks: Node.js, Java, GO, AngularJS, React, Python, Ruby, Perl
  • Data & Integration: REST, JSON, XML, NoSQL databases, relational databases, Spark
  • Infrastructure & DevOps: AWS/Cloud Infrastructure, Artifactory, Maven, iOS, Android
Beyond the core stack, you will champion operational excellence by driving the adoption of modern observability tools, automated recovery solutions, and robust CI/CD practices to ensure our enterprise systems are resilient, scalable, and secure.

You will:

  • Lead, manage and grow multiple teams of product focused software engineers

  • Mentor and guide the professional and technical development of engineers on your team.

  • Work with product managers to understand desired application capabilities and testing scenarios

  • Continuously improve software engineering practices

  • Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack development tools and technologies

  • Lead the craftsmanship, availability, resilience, and scalability of your solutions

  • Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community

  • Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity

  • Work across to improve the velocity of your and other teams

  • Lead efforts to deploy new and existing applications into AWS environments

  • Break existing monolithic applications into micro service architectures and build new microservices

Basic Qualifications:

  • Bachelor's Degree

  • At least 7 years' experience in software development

  • At least 5 years' experience in people management

Preferred Qualifications:

  • Master's Degree in Computer Science or a Master's Degree in Software Engineering

  • 10+ years' of experience in software development

  • 5+ years' of experience in Agile practices

  • Experience leveraging interactive AI tooling to accelerate productivity, utilizing capabilities beyond basic code completion

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $244,700 - $279,200 for Director, Software Engineering


Plano, TX: $244,700 - $279,200 for Director, Software Engineering










Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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