ZipRecruiter

Log In

2

Weekend Technical Support Engineer Remote Jobs in Dallas, TX

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Participate in on-call, weekend, holiday, or after-hours coverage for urgent support needs as ...

BBG, INC.

Systems Support Engineer

Dallas, TX · On-site +1

The ideal candidate combines strong technical troubleshooting skills with an understanding of ... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site +1

The ideal candidate combines strong technical troubleshooting skills with an understanding of ... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ...

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer ... Monitor systems, run health checks, and investigate technical issues * Assist in log analysis, root ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

PinnaclePartners

Support Engineer

Plano, TX · Remote

Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...

Straive

Be Seen First

Technical Support Representative

Dallas, TX · Remote

$13 - $20/hr

Job Summary The Technical Support Representative delivers multi-channel customer service and ... Location: 100% Remote (Work from Home). * Requirement: Must have a dedicated, quiet workspace with ...

New

Obsidian Security

Senior Support Engineer

Dallas, TX · On-site +1

Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer ... This role sits at the technical center of how we deliver support. It has two mandates. First, you ...

ExtraHop

Support Engineer I - Dallas, TX

Dallas, TX · On-site +1

Position Summary We are looking for a Global Support Engineer I who can support a remote-first ... You will regularly support interesting and challenging technical matters and questions and bring ...

Centerbase

Technical Support Representative

Dallas, TX · On-site +1

$24.04 - $28.84/hr

Position Summary The primary function of the Technical Support position is to manage and resolve issues related to the setup, maintenance, and support of Centerbase. Duties for this position include ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsWeekend Technical Support Engineer Remote JobsWeekend Technical Support Engineer Remote Jobs in Dallas, TX

Weekend Technical Support Engineer Remote information

See Dallas, TX salary details

$37.1K

$78.2K

$118.2K

How much do weekend technical support engineer remote jobs pay per year?

As of Sep 12, 2026, the average yearly pay for weekend technical support engineer remote in Dallas, TX is $78,181.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $97,400.00 per year, depending on experience, location, and employer.

What is the difference between Weekend Technical Support Engineer Remote vs Weekend Customer Support Specialist Remote?

AspectWeekend Technical Support Engineer RemoteWeekend Customer Support Specialist Remote
Required CredentialsTechnical certifications (e.g., CompTIA, Cisco), technical knowledgeCustomer service skills, basic technical understanding
Work EnvironmentTechnical troubleshooting, remote support toolsCustomer interaction, issue resolution via chat or phone
Employer & Industry UsageIT companies, tech support providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, remote troubleshootingCustomer service, communication skills

The Weekend Technical Support Engineer Remote focuses on technical troubleshooting and resolving complex issues, requiring technical certifications. In contrast, the Weekend Customer Support Specialist Remote emphasizes customer communication and issue resolution, often with less technical certification. Both roles are remote and weekend-based but serve different customer needs within their industries.

What are popular job titles related to Weekend Technical Support Engineer Remote jobs in Dallas, TX?

For Weekend Technical Support Engineer Remote jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Weekend Technical Support Engineer Remote jobs in Dallas, TX look for?

The top searched job categories for Weekend Technical Support Engineer Remote jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Weekend Technical Support Engineer Remote jobs?

Cities near Dallas, TX with the most Weekend Technical Support Engineer Remote job openings:

Weekend Technical Support Engineer Remote jobs near you
Infographic showing various Weekend Technical Support Engineer Remote job openings in Dallas, TX as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $78,181 per year, or $37.6 per hour.

Senior Technical Support Engineer

Plano, TX • On-site, Remote

Cyera
See more jobs at Cyeraexternal

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 29 days ago

Job description

Description
WHO WE ARE
Come join the company at the center of how the world adopts AI securely. Cyera's mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We're hiring mission-driven talent to put those leaders at the center of our story.
THE OPPORTUNITY
The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined product domains, reproduces issues, validates workarounds, improves escalation quality, and helps reduce repeat issues through documentation and product feedback.
RESPONSIBILITIES:
  • Customer-first communication style, with the ability to create a positive support experience through responsiveness, clarity, patience, and accurate expectation-setting.
  • Strong customer ownership skills, with the ability to manage complex investigations while keeping customers informed on progress, blockers, workarounds, and next steps.
  • Own escalated technical cases from Tier 1 and drive them through investigation, resolution, workaround, or clean escalation to Tier 3.
  • Diagnose and troubleshoot complex product behavior related to data discovery, classification, permissions, DLP workflows, AI security, access analysis, connectors, integrations, and remediation workflows.
  • Reproduce customer issues where possible, analyze logs and system behavior, validate configurations, and isolate likely root cause.
  • Develop and validate customer-safe workarounds for known issues, configuration gaps, or environmental constraints.
  • Collaborate with Tier 1 to improve intake quality, troubleshooting consistency, customer communication, and escalation readiness.
  • Prepare high-quality Tier 3 or Engineering escalations that include technical evidence, reproduction steps, logs, environment details, severity, priority, customer impact, suspected root cause, and requested next action.
  • Maintain disciplined updates in Zendesk, Jira, Salesforce, Confluence, or other systems of record, ensuring cases remain actionable and auditable.
  • Partner with Product, Engineering, DevOps, CSE, and OCTO to resolve product-impacting issues while keeping break/fix ownership clear.
  • Contribute to case reviews, backlog reviews, bug triage, incident follow-ups, and support readiness activities when relevant to active issues or recurring case patterns.
  • Identify product supportability gaps, documentation gaps, defect patterns, and recurring technical blockers, then provide actionable feedback to Product and Engineering.
  • Create and maintain troubleshooting guides, internal runbooks, known-issue documentation, escalation templates, and knowledge base articles.
  • Mentor Tier 1 engineers on technical troubleshooting, ticket hygiene, escalation criteria, and customer communication best practices.
  • Stay current on Cyera product releases, known issues, support procedures, and relevant technical domains.
  • Participate in on-call, weekend, holiday, or after-hours coverage for urgent support needs as required.

Requirements
REQUIRED QUALIFICATIONS:
  • Associate degree or equivalent practical experience required; bachelor degree in Computer Science, Information Systems, Engineering, Cybersecurity, or a related technical field preferred.
  • 3+ years of experience in technical support, support engineering, escalation support, SaaS support, cybersecurity support, or another technical customer-facing role.
  • Strong troubleshooting skills with demonstrated ability to investigate complex issues from intake through resolution, reproduce problems, isolate root cause, document findings, and drive timely outcomes across internal teams.
  • Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or infrastructure platforms.
  • Hands-on experience with ticketing and escalation workflows using tools such as Zendesk, Jira, Salesforce, Confluence, Slack, Teams, or similar systems.
  • Working knowledge of SQL, APIs, logs, scripting concepts, web services, authentication, permissions, and cloud-based troubleshooting.
  • Familiarity with data discovery, classification, permissions, DLP workflows, AI security, access analysis, connectors, and remediation workflows.
  • Strong written and verbal communication skills, including the ability to explain technical findings clearly to customers and internal stakeholders.
  • Ability to prioritize work based on severity, customer impact, technical complexity, SLA risk, and business urgency.
  • Ability to work autonomously in ambiguous situations, including issues with incomplete documentation or unclear ownership.
  • Willingness to participate in evening, weekend, holiday, or on-call coverage as business needs require.

PREFERRED QUALIFICATIONS
  • Experience in cybersecurity, DSPM, DLP, IAM, SIEM, CASB, CNAPP, CSPM, vulnerability management, data privacy, or data protection domains.
  • Hands-on experience with AWS, Azure, GCP, cloud networking, IAM, databases, storage systems, SaaS integrations, or enterprise identity providers.
  • Experience with SSO, SAML, OAuth, SCIM, RBAC, service accounts, and permissions troubleshooting.
  • Experience writing RCA summaries, defect reports, knowledge articles, troubleshooting runbooks, or escalation templates.
  • Experience mentoring junior support engineers or improving technical support workflows.

COMPENSATION INFORMATION:
Compensation Range: $90,000-$110,000.
The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable.
This compensation range represents Cyera's good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera's sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee's work experience, skills, and qualifications for the role, as well as the needs of Cyera's business and other operational considerations.
Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.
BENEFITS - Why Cyera?
  • Ability to work remotely, with office setup reimbursement
  • Competitive salary
  • Unlimited PTO
  • Paid holidays and sick time
  • Health, vision, and dental insurance
  • Life, short and long-term disability insurance

Apply