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Software Support Engineer Jobs in Dallas, TX (NOW HIRING)

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site +1

Configure, maintain, and support appraisal software, integrations, and user accounts. Monitor ... Systems Support Engineer will: Resolve user issues quickly with minimal business disruption.

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support ... Fresh Service Helpdesk software * Smart devices iPhone /iPad/ Android * Printer/Print server ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site

... software, integrations, and user accounts. • Monitor system performance and proactively identify opportunities to improve reliability and efficiency. • Document issues, resolutions, and support ...

Avior

Software Technical Support Specialist

Irving, TX · On-site

$42K - $52K/yr

In this role, you will work closely with senior developers and other team members to support, test, and maintain software applications. This is an excellent opportunity for individuals with a degree ...

Aventiv Technologies, LLC

Sr. Support Engineer

Plano, TX · On-site

$109K - $124K/yr

Job Purpose: The Support Engineer Sr is a key contributor to the stability and resilience of ... Oversee environment administration across the Software Development Life Cycle (SDLC), enabling ...

DTCC

Application Support Engineer

Coppell, TX · On-site

Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in ...

DTCC

Application Support Engineer

Coppell, TX · On-site

Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in ...

NiCE

Senior Technical Support Engineer

Richardson, TX · On-site

NiCE is a market leader in software products used by global businesses to enhance customer experiences and ensure public safety. The Senior Technical Support Engineer will provide technical ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

Provides second/third level technical support for unified computing B & C series servers (both hardware and software) and Nexus 1000V to TAC engineers via phone & email consultation to independently ...

Vizient, Inc.

Development Support Engineer

Irving, TX · On-site

$77K - $135K/yr

Experience in application support, production support engineering, software engineering, DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and observability ...

DTCC

Application Support Engineer

Coppell, TX · On-site

Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in ...

DTCC

Application Support Engineer

Coppell, TX · On-site

Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in ...

Vizient, Inc.

Development Support Engineer

Irving, TX · On-site

$77K - $135K/yr

Experience in application support, production support engineering, software engineering, DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and observability ...

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All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Dallas, TX

Software Support Engineer information

See Dallas, TX salary details

$39.1K

$89.7K

$164.7K

How much do software support engineer jobs pay per year?

As of Jul 21, 2026, the average yearly pay for software support engineer in Dallas, TX is $89,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $123,700.00 per year, depending on experience, location, and employer.

Is it true that AI will replace software engineers?

Software Support Engineers work with complex systems that require problem-solving, communication, and understanding of user needs, which AI cannot fully replicate. While AI tools can automate routine tasks and assist in coding, human oversight and expertise remain essential for designing, debugging, and maintaining software systems.

What are the key skills and qualifications needed to thrive as a Software Support Engineer, and why are they important?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by Software Support Engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What are Software Support Engineers?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What do software support engineers do?

Software support engineers troubleshoot and resolve technical issues related to software applications, often providing assistance to users or clients. They analyze problems, use diagnostic tools, and communicate solutions, frequently working with ticketing systems and technical documentation to ensure software functions correctly. Strong communication skills and knowledge of relevant programming or scripting languages are often required.

What engineers make $500,000?

Software Support Engineers typically do not earn $500,000 annually; such high salaries are more common in senior or specialized roles like software engineers, data scientists, or engineering managers in top tech companies. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses. Compensation varies widely based on industry, location, and company size.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like machine learning, cloud computing, or cybersecurity, can earn $300,000 or more annually. Achieving this level often requires extensive experience, advanced skills, and sometimes leadership roles or stock options in tech companies.
What are popular job titles related to Software Support Engineer jobs in Dallas, TX? For Software Support Engineer jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Software Support Engineer jobs in Dallas, TX look for? The top searched job categories for Software Support Engineer jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Software Support Engineer jobs? Cities near Dallas, TX with the most Software Support Engineer job openings:
Software Support Engineer jobs near you

Desktop Support Engineer - Dallas

Forhyre

Dallas, TX

Full-time

Re-posted 28 days ago

Job description

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • BSc in Computer Science or relevant field

Note: This is an onsite role @ New York