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Remote L3 Support Engineer Jobs in Houston, TX (NOW HIRING)

Miratech

Amazon Connect Support Engineer

Texas City, TX · On-site +1

  • Medical

We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

New

KEYENCE

Field Application Engineer '27

The Woodlands, TX · On-site +1

$53K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

ASCENDING

RHEL Systems Engineer

Houston, TX · Remote

... Full Time, Direct Hire - remote but may need to travel to client locations periodically ... S. data-center sites, and act as our deep RHEL authority and L3 escalation point. This is a ...

ASCENDING LLC

RHEL Systems Engineer

Houston, TX · On-site +1

... Full Time, Direct Hire - remote but may need to travel to client locations periodically ... S. data-center sites, and act as our deep RHEL authority and L3 escalation point. This is a ...

Koch Industries

Senior Civil Engineer - Remote Eligible

Houston, TX · On-site +1

$130K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to be fully remote or a hybrid work schedule. Our Team As a Koch Engineered Solutions company ... Support construction activities by reviewing field conditions, responding to contractor questions ...

New

System One

Substation Design Engineer

Houston, TX · Remote

$100K - $128K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hybrid/Remote Substation Electrical Engineer - Grid Mid to Senior Level | Electrical Power ... Perform and support engineering design for high-voltage and extra-high-voltage substations and ...

System One

Substation Design Engineer

Houston, TX · Remote

$100K - $128K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hybrid/Remote Substation Electrical Engineer - Grid Mid to Senior Level | Electrical Power ... Perform and support engineering design for high-voltage and extra-high-voltage substations and ...

YO AI Labs

AI Consulting Expert - Remote

Houston, TX · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

Zen Sherpa LLC

Sr. Mechanical Engineer (Remote-Midwest USA)

Houston, TX · On-site +1

$99K - $131K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... engineering teams, fabricators, and field technicians. Work Environment * Fully remote (USA only ... support your professional and personal growth: * Competitive Compensation: An attractive base ...

Zen Sherpa LLC

Sr. Mechanical Engineer (Remote-Midwest USA)

Houston, TX · Remote

$99K - $131K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... engineering teams, fabricators, and field technicians. Work Environment * Fully remote (USA only ... support your professional and personal growth: * Competitive Compensation: An attractive base ...

Sterling Engineering Inc.

Structural Engineer

Houston, TX · On-site +1

$60 - $90/hr

  • Medical

  • Dental

  • Vision

Our expert recruiters support you at every step in the process, and as a Best of Staffing company ... The position offers flexibility with onsite, hybrid, or remote work arrangements (remote candidates ...

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Remote L3 Support Engineer information

See Houston, TX salary details

$15

$38

$64

How much do remote l3 support engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote l3 support engineer in Houston, TX is $38.08, according to ZipRecruiter salary data. Most workers in this role earn between $28.22 and $44.52 per hour, depending on experience, location, and employer.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are popular job titles related to Remote L3 Support Engineer jobs in Houston, TX?

For Remote L3 Support Engineer jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Houston, TX look for?

The top searched job categories for Remote L3 Support Engineer jobs in Houston, TX are:

What cities near Houston, TX are hiring for Remote L3 Support Engineer jobs?

Cities near Houston, TX with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Houston, TX as of August 2026, with employment types broken down into 66% Full Time, and 34% Contract. Highlights an 100% Remote job distribution, with an average salary of $79,196 per year, or $38.1 per hour.

Amazon Connect Support Engineer

Miratech

Texas City, TX • On-site, Remote

Full-time

Medical

Posted 3 days ago

New

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability. The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix.
This role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment.
Responsibilities
  • Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.
  • Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability.
  • Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities.
  • Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions.
  • Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform.
  • Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility.

Qualifications
  • 4+ years of overall IT experience with strong exposure to CCaaS environments.
  • Solid experience in contact center observability, monitoring, and troubleshooting of production systems.
  • 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch.
  • Practical AWS cloud experience, including Lambda, Amazon Connect, Application Load Balancers (ALBs).
  • Experience in at least one scripting language such as Python or JavaScript to support automation and operational efficiency.
  • Excellent communication and teamwork skills with the ability to collaborate across technical teams.

Nice To Have
  • Experience with NICE CXone and/or Genesys Cloud/Genesys Engage contact center platforms
  • Experience with monitoring and observability tools such as Zabbix

We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional Information
All your information will be kept confidential according to EEO guidelines.

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