ZipRecruiter

Log In

1

Support Engineer Jobs in Houston, TX (NOW HIRING)

NRG

Support Engineer

Houston, TX

NRG is seeking a Support Engineer to monitor, triage, document, and escalate production issues across customer-facing digital platforms and energy market systems. This role is ideal for an early ...

NRG Energy

Support Engineer

Houston, TX · On-site

NRG is seeking a Support Engineer to monitor, triage, document, and escalate production issues across customer-facing digital platforms and energy market systems. This role is ideal for an early ...

Nrg Bluewater Wind

Support Engineer

Houston, TX · On-site

$60 - $90/hr

NRG is seeking a Support Engineer to monitor, triage, document, and elevate production issues across customer-facing digital platforms and energy market systems. This role is ideal for an early ...

NRG

Support Engineer

Houston, TX · On-site

NRG is seeking a Support Engineer to monitor, triage, document, and escalate production issues across customer-facing digital platforms and energy market systems. This role is ideal for an early ...

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

Technical Support Engineer Excited by field engineering and realworld problem solving? Are you ready to join a team shaping the future of global energy reliability? Join our Team! Brush Power ...

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

Technical Support Engineer Excited by field engineering and realworld problem solving? Are you ready to join a team shaping the future of global energy reliability? Join our Team! Brush Power ...

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

Desktop Support Engineer Location: Ludington, MI Assignment Type: Contract-to-Hire Compensation: $65-85k - depending on experience Work Schedule: Onsite Benefits: This position is eligible for ...

AVEVA

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

Job Title: Tech Support Engineer Location: Houston, TX and Scottsdale, AZ Employment Type: Full-Time Work Type: Hybrid* (minimum of 3 days a week in office) *Due to hybrid requirements, only ...

NOV, Inc.

NOVOS Support Engineer

Houston, TX · On-site

As a NOVOS Support Engineer, you will be a key contributor to our Digital Product and Automation initiatives. Your primary responsibility will be to provide technical support and expertise for our ...

NOV, Inc.

NOVOS Support Engineer

Houston, TX · On-site

As a NOVOS Support Engineer, you will be a key contributor to our Digital Product and Automation initiatives. Your primary responsibility will be to provide technical support and expertise for our ...

Atec, Inc.

Support Engineer I

Katy, TX · On-site

Vital Link is growing and is looking for a Support Engineer to add to the team. VLI manufactures Turbine Testing facilities and welcome Veterans candidates. If you have further questions please reach ...

EPMA

CloudFlare WAF Support Engineer

Houston, TX · On-site

EPMA is seeking an experienced CloudFlare WAF Support Engineer to join a client supporting a critical production environment. This role is supporting an existing CloudFlare deployment during a ...

EPMA

CloudFlare WAF Support Engineer

Houston, TX

EPMA is seeking an experienced CloudFlare WAF Support Engineer to join a client supporting a critical production environment. This role is supporting an existing CloudFlare deployment during a ...

next page

Showing results 1-20

All JobsSupport Engineer JobsSupport Engineer Jobs in Houston, TX

Support Engineer information

See Houston, TX salary details

$15

$38

$64

How much do support engineer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for support engineer in Houston, TX is $38.08, according to ZipRecruiter salary data. Most workers in this role earn between $28.22 and $44.52 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

What are popular job titles related to Support Engineer jobs in Houston, TX?

For Support Engineer jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Support Engineer jobs in Houston, TX look for?

The top searched job categories for Support Engineer jobs in Houston, TX are:

What cities near Houston, TX are hiring for Support Engineer jobs?

Cities near Houston, TX with the most Support Engineer job openings:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $79,196 per year, or $38.1 per hour.

Support Engineer

NRG

Houston, TX

Full-time

Posted 19 days ago

Job description

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!


 

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

NRG is seeking a Support Engineer to monitor, triage, document, and escalate production issues across customer-facing digital platforms and energy market systems. This role is ideal for an early-career IT professional looking to build expertise in cloud operations, application support, incident management, automation, and AI-assisted operations.

What You'll Do

  • Monitor application and infrastructure health using Dynatrace, CloudWatch, and operational dashboards.
  • Manage incidents and service requests in ServiceNow with clear, accurate documentation.
  • Perform initial troubleshooting of applications, APIs, databases, and batch processes.
  • Escalate issues with supporting evidence, timeline notes, and structured findings.
  • Participate in on-call support rotations in a 24x7 production support model.
  • Use AI tools such as Claude Code, Copilot, and ChatGPT to assist with log analysis, scripting, and incident investigations.
  • Contribute to improving support runbooks and operational processes.

 

What We’re Looking For

  • 0-2 years of experience in IT Operations, NOC, Help Desk, Application Support, or a related technical role.
  • Bachelor’s degree Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or a related technical field.
  • Basic understanding of web applications, APIs, databases, and cloud technologies.
  • Familiarity with SQL and basic Python or Bash scripting.
  • Experience with monitoring tools, ticketing systems, or log analysis platforms is a plus.
  • Strong communication, analytical, and problem-solving skills.
  • Interest in AI, automation, and modern operational practices.

 

AI Competencies

  • Uses AI assistants to accelerate troubleshooting and script development.
  • Follows AI-guided troubleshooting and runbook workflows.
  • Learns prompt engineering techniques for log analysis and incident triage.
  • Understands the fundamentals of AI-assisted and agentic operations.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

NRG logo

About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

View All NRG Jobs

Apply