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Support Engineer Jobs in Plano, TX (NOW HIRING)

PinnaclePartners

Support Engineer

Plano, TX · Remote

Support Engineer Location: Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano ...

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Murex Support Engineer Location: Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer to assist in the day-to-day support, troubleshooting, and ...

Vizient, Inc.

Development Support Engineer

Irving, TX · On-site

$77K - $135K/yr

Partner with Product, Engineering, Operations, Support teams, and business stakeholders to improve operational stability and support processes. * Reduce avoidable escalations and recurring production ...

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Vizient

Development Support Engineer

Irving, TX · On-site

$77K - $135K/yr

Partner with Product, Engineering, Operations, Support teams, and business stakeholders to improve operational stability and support processes. * Reduce avoidable escalations and recurring production ...

Forhyre

Desktop Support Engineer - Dallas

Dallas, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

Company Description Launch your Technical Support Engineer career with a great opportunity with one of the largest IT companies in the world. With this position you will gain valuable Technical ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

Position Summary As a Product Support Engineer, you will become a technical expert in the Design Center component of Experlogix CPQ. You will work directly with customers, implementation consultants ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

Position Summary As a Product Support Engineer, you will become a technical expert in the Design Center component of Experlogix CPQ. You will work directly with customers, implementation consultants ...

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Support Engineer information

See Plano, TX salary details

$15

$38

$65

How much do support engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for support engineer in Plano, TX is $38.39, according to ZipRecruiter salary data. Most workers in this role earn between $28.46 and $44.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs
What are popular job titles related to Support Engineer jobs in Plano, TX? For Support Engineer jobs in Plano, TX, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Plano, TX look for? The top searched job categories for Support Engineer jobs in Plano, TX are:
What cities near Plano, TX are hiring for Support Engineer jobs? Cities near Plano, TX with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Plano, TX as of July 2026, with employment types broken down into 1% Locum Tenens, 93% Full Time, 3% Part Time, and 3% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $79,711 per year, or $38.3 per hour.

Support Engineer

PinnaclePartners

Plano, TX • Remote

Other

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Job Description Support Engineer Location: Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will serve as a SME within Snowflake databases. RESPONSIBILITIES: Build out the recently deployed Snowflake environment, and support the migration of additional databases into Snowflake Oversee full lifecycle deployment of Snowflake projects through the full SDLC Assist the infrastructure team with support of Linux systems Support a cloud-native Snowflake back-end environment, with mostly new projects planned over the next several years REQUIREMENTS: Snowflake database experience is heavily preferred, particularly with data lake architecture; candidates with Databricks or Redshift experience will also be considered Mid-level experience with Snowflake PREFERRED SKILLS: Exposure to Linux is heavily preferred Associate's or Bachelor's degree TERMS: This is a direct hire opportunity with a salary up to $124Kbased on experience.

Benefits include full medical, dental, and vision insurance, 401K matching, and other benefits.

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