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Support Engineer Jobs in Allen, TX (NOW HIRING)

GDH

Support Engineer

Plano, TX · On-site

$53.19 - $55.83/hr

Partner with the Design Engineering team to create detailed implementation, validation, and back-out plans for all project phases. * Provide technical support during application and infrastructure ...

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Murex Support Engineer Location: Remote, USA Duration: Long term contract Role Summary: We are looking for a Murex Support Engineer to assist in the day-to-day support, troubleshooting, and ...

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Vizient, Inc.

Development Support Engineer

Irving, TX · On-site

$77K - $135K/yr

Partner with Product, Engineering, Operations, Support teams, and business stakeholders to improve operational stability and support processes. * Reduce avoidable escalations and recurring production ...

Vizient, Inc.

Development Support Engineer

Irving, TX · On-site

$77K - $135K/yr

Partner with Product, Engineering, Operations, Support teams, and business stakeholders to improve operational stability and support processes. * Reduce avoidable escalations and recurring production ...

Forhyre

Desktop Support Engineer - Dallas

Dallas, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Vizient

Development Support Engineer

Irving, TX

$77K - $135K/yr

Partner with Product, Engineering, Operations, Support teams, and business stakeholders to improve operational stability and support processes. * Reduce avoidable escalations and recurring production ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

Company Description Launch your Technical Support Engineer career with a great opportunity with one of the largest IT companies in the world. With this position you will gain valuable Technical ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site +1

Description Position Summary The Systems Support Engineer serves as the primary technical support resource for appraisal production systems and applications. This role provides day-to-day support to ...

smart folks inc

GCP Support Engineer

Dallas, TX · On-site

GCP Support Engineer Location: Remote Duration: Full-time * 8+ years' System Administration and custom solution development experience with a focus on collaboration applications including, but not ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

Company Description Launch your Technical Support Engineer career with a great opportunity with one of the largest IT companies in the world. With this position you will gain valuable Technical ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client s team and work on-site at their corporate headquarters in Dallas, TX. The ...

smart folks inc

GCP Support Engineer

Dallas, TX · On-site

GCP Support Engineer Location: Remote Duration: Full-time * 8+ years' System Administration and custom solution development experience with a focus on collaboration applications including, but not ...

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Showing results 1-20

All JobsSupport Engineer JobsSupport Engineer Jobs in Allen, TX

Support Engineer information

See Allen, TX salary details

$15

$37

$63

How much do support engineer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for support engineer in Allen, TX is $37.09, according to ZipRecruiter salary data. Most workers in this role earn between $27.50 and $43.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Allen, TX? The most popular types of Support Engineer jobs in Allen, TX are:
What job categories do people searching Support Engineer jobs in Allen, TX look for? The top searched job categories for Support Engineer jobs in Allen, TX are:
What cities near Allen, TX are hiring for Support Engineer jobs? Cities near Allen, TX with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Allen, TX as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $77,140 per year, or $37.1 per hour.
Technical Support Engineer

Technical Support Engineer

Procom Consultants Group

Dallas, TX

Contractor

Posted 25 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Engineer


On behalf of our client, Procom Services is searching for a Technical Support Engineer for a contract opportunity in Plano, TX.


Technical Support Engineer Job Details


Provide both reactive and proactive assistance to all external customers 

Troubleshoot and resolution of open incidents 

Troubleshoot/qualify incidents before escalating into Tier-II 

Liaise with Tier-II, to facilitate feedback 

Record and document all issues related to the customers 

The creation of documented solutions for both internal and external support web-pages 


Technical Support Engineer Mandatory Skills


Familiarity with cooperate network infrastructures 

Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS) 

A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. 

Basic Administration/Maintenance of Microsoft SQL Server. 

Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) 

At least two years of full time experience in customer care/customer support. 

Advanced writing and verbal communication skills 

Ability to multi-task and prioritize job requirements 

Strong personal organization skills 

Bachelors degree preferred, but not required. 


Technical Support Engineer Start Date


ASAP


Technical Support Engineer Assignment Length


6 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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