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Support Engineer Jobs in Allen, TX (NOW HIRING)

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

Samsung Semiconductor, Inc.

Product Support Engineer

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The main function of the DA Product Support Engineer is focused on the management of New Product Introduction (NPI) product quality evaluations, post launch field quality support and service ticket ...

Alstom

Technical Support Engineer

Dallas, TX

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Partner closely with Engineering and Product teams to resolve recurring issues and improve platform reliability. * Support customer integrations with third-party systems using REST APIs, webhooks ...

eTeam

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

Job Summary : eTeam is seeking a Production Support Engineer to provide technical support and ensure the stability, availability, and performance of production applications. The role involves ...

Matador Resources

Operations Support Engineer

Dallas, TX · On-site

$69K - $93K/yr

  • Medical

  • Dental

  • Retirement

Operations Support Engineer Dallas LBJ - Dallas, TX 75240 Overview Level Entry Position Type Full Time Education Level 4 Year Degree Category Engineering Description Rotational position responsible ...

Samsung Electronics Co., Ltd.

Product Support Engineer

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The main function of the DA Product Support Engineer is focused on the management of New Product Introduction (NPI) product quality evaluations, post launch field quality support and service ticket ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Partner closely with Engineering and Product teams to resolve recurring issues and improve platform reliability. * Support customer integrations with third-party systems using REST APIs, webhooks ...

NICE Systems

Technical Support Engineer

Richardson, TX · On-site

Partner closely with Engineering and Product teams to resolve recurring issues and improve platform reliability. * Support customer integrations with third-party systems using REST APIs, webhooks ...

New

DTCC

Application Support Engineer

Coppell, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations ...

DTCC

Application Support Engineer

Coppell, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations ...

Intras Cloud Services

Support Engineer II

Dallas, TX · On-site

  • Medical

  • Retirement

Provide assistance to ICS field service engineers in the support of customer infrastructure. * Interacting with ICS leadership and team members to provide analytical and technical assistance for ...

Trend Micro

Sr. Technical Support Engineer

Irving, TX · Hybrid

  • Medical

  • Retirement

  • PTO

The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...

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Showing results 41-60

All JobsSupport Engineer JobsSupport Engineer Jobs in Allen, TX

Support Engineer information

See Allen, TX salary details

$15

$37

$63

How much do support engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for support engineer in Allen, TX is $37.09, according to ZipRecruiter salary data. Most workers in this role earn between $27.50 and $43.37 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

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For Support Engineer jobs in Allen, TX, the most frequently searched job titles are:

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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Allen, TX as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $77,140 per year, or $37.1 per hour.

Technical Support Engineer

Alstom

Dallas, TX • On-site

Full-time, Other

Re-posted 2 days ago

Alstom rating

7.5

Company rating: 7.5 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

269th of 490 rated machine equipment manufacturers

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for?
Your future role
Take on a new challenge and apply your technical support and engineering expertise in a new cutting-edge field. You'll work alongside collaborative and forward-thinking teammates.
You'll make a significant impact by enhancing safety, reliability, and operational efficiency in rail systems. Day-to-day, you'll work closely with teams across the business (operations, project reliability boards, and engineering teams), lead improvement projects to reduce train maintenance costs, ensure compliance with safety standards, and much more.
We'll look to you for:
  • Developing and delivering engineering changes to improve Wayside/system reliability performance, reduce maintenance costs, and deliver customer variation solutions.
  • Leading improvement projects to reduce train maintenance and operation costs while ensuring compliance with the specified fleet maintenance regime, legislation, and controls such as concessions.
  • Planning and ensuring delivery readiness (including BoMs, work instructions, and configuration) for planned maintenance activities as defined by the Vehicle Maintenance Schedule.
  • Helping to implement customer variation orders, train presentation/customer ambiance improvements, and managing risks and opportunities to enhance safety, reliability, and profitability.
  • Conducting incident root cause analysis and performance attribution in accordance with railway group standards (e.g., 'The Rule Book').
  • Supporting the Project Reliability Board to implement containment and countermeasures on identified key reliability failure modes.
  • Supporting day-to-day operations teams in resolving fleet issues, including participating in out-of-hours on-call or night shift duties as part of a roster.
  • Ensuring strong engineering knowledge of Wayside systems, including ATC, Wireless Mesh Networks, Wireless Radio, Guideway Switches, and rolling stock maintenance policies.
  • Driving cross-functional projects autonomously and adapting to the changing needs of the business.

All about you
We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:
  • Degree in Computer Science, Industrial Engineering, Electrical Engineering, or equivalent experience.
  • Experience or understanding of Operations of Signaling and Networks.
  • Knowledge of Wayside systems, including ATC, Wireless Mesh Networks, Wireless Radio, and Guideway Switches.
  • Familiarity with fleet maintenance or asset management environments.
  • A certification or communication skill: Demonstrated project planning/management skills, governance, and execution.
  • Problem-solving abilities, including experience with root cause analysis techniques.
  • Understanding of key engineering processes such as risk assessments and Field Requests.
  • Relevant engineering experience in similar industries (e.g., public transportation) with some management responsibilities.

Things you'll enjoy
Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:
  • Work with cutting-edge engineering systems, including Wayside systems, ATC, Wireless Mesh Networks, and rolling stock maintenance policies
  • Enjoy stability, challenges and a long-term career free from boring daily routines
  • Collaborate with transverse teams and helpful colleagues
  • Progress towards becoming a leader in delivering innovative engineering solutions that enhance safety, reliability, and operational efficiency in the transportation industry
  • Contribute to innovative projects
  • Steer your career in whatever direction you choose across functions and countries
  • Benefit from our investment in your development, through award-winning learning

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!
Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

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