ZipRecruiter

Log In

1

Senior Support Engineer Jobs in Allen, TX (NOW HIRING)

Obsidian Security

Senior Support Engineer

Dallas, TX · On-site +1

Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support About the role Obsidian Security protects organizations against ...

Crusoe

Senior Cloud Support Engineer

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Crusoe

Senior Cloud Support Engineer

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

NiCE

Senior Technical Support Engineer

Richardson, TX · On-site

The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools. Responsibilities ...

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

You will work under the guidance of senior engineers and architects. Key Responsibilities: * Support day-to-day operations of production and UAT Murex environments * Monitor systems, run health ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Crusoe

Sr. Cloud Support Engineer - Weekend Shift

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Trend Micro

Sr. Technical Support Engineer

Irving, TX · Hybrid

  • Medical

  • Retirement

  • PTO

The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...

Crusoe

Sr. Cloud Support Engineer - Weekend Shift

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Cyera

Senior Technical Support Engineer

Dallas, TX · On-site

$110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

NICE

Senior Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify ...

NICE

Senior Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify ...

HedgeServ

Sr. Application Support Engineer

Dallas, TX · Hybrid

The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core ...

next page

Showing results 1-20

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Allen, TX

Senior Support Engineer information

See Allen, TX salary details

$20.9K

$96.1K

$147.9K

How much do senior support engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for senior support engineer in Allen, TX is $96,053.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,800.00 and $115,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What job categories do people searching Senior Support Engineer jobs in Allen, TX look for?

The top searched job categories for Senior Support Engineer jobs in Allen, TX are:

What cities near Allen, TX are hiring for Senior Support Engineer jobs?

Cities near Allen, TX with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Allen, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,053 per year, or $46.2 per hour.

Senior Support Engineer Snowflake

Talent Groups

Plano, TX • On-site

Other

Posted 17 days ago

Job description

Senior Support Engineer – Snowflake

Location: Plano, TX 75024 (Hybrid)
Employment Type: Full-Time, Direct Hire
Note: No C2C or sponsorship available.

Overview

Talent Groups is seeking a Senior Support Engineer to join an enterprise organization undergoing a major cloud and data platform transformation. This is a unique opportunity to start in a Tier 3 production support role and grow into the company''s first in-house Snowflake Subject Matter Expert (SME).

The hiring manager is looking for someone who is technically strong, eager to learn, and excited to help build a modern data platform. This highly visible role offers significant career growth and the opportunity to work closely with engineering, infrastructure, and business teams while supporting a long-term cloud migration strategy.

Responsibilities

  • Provide Tier 3 support for enterprise applications and production systems.
  • Troubleshoot complex production issues, perform root cause analysis, and implement long-term solutions.
  • Monitor production environments and drive continuous improvements to support processes.
  • Support SDLC environments, deployments, and automation.
  • Develop and maintain scripts, runbooks, and technical documentation.
  • Analyze system performance, logs, and production data to proactively identify issues.
  • Partner with engineering, infrastructure, database, and business teams to improve system reliability.
  • Support the organization''s cloud migration and growing Snowflake environment.
  • Evolve into the primary Snowflake SME, establishing best practices across the enterprise.

Required Qualifications

  • 5+ years of enterprise production support or IT operations experience.
  • Strong SQL skills and experience with enterprise data warehouse technologies.
  • Experience troubleshooting complex production environments.
  • Linux/Ubuntu administration and command-line experience.
  • Knowledge of TCP/IP, DNS, load balancing, and networking fundamentals.
  • Experience with log analysis, monitoring tools, and root cause analysis.
  • Strong documentation, communication, and collaboration skills.

Preferred Qualifications

  • Snowflake experience (preferred, not required).
  • Experience supporting enterprise data warehouse platforms.
  • SQL/PLSQL and NoSQL database knowledge.
  • Experience with Git and deployment automation tools.
  • Java application environments (Apache, Tomcat, JBoss, NGINX).
  • ELK Stack (Elasticsearch, Logstash, Kibana).
  • Python and PostgreSQL experience.
  • Experience supporting cloud migration initiatives.

Talent Groups thanks all applicants for their interest. Only candidates selected for an interview will be contacted.

Talent Groups is an Equal Opportunity Employer.

Apply