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Senior Support Engineer Jobs in Dallas, TX (NOW HIRING)

Obsidian Security

Senior Support Engineer

Dallas, TX · On-site +1

Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support About the role Obsidian Security protects organizations against ...

Wellfit Technologies

Senior Support Developer

Irving, TX · On-site

$52.25 - $69.25/hr

The Senior Support Developer will play a crucial role in resolving technical issues, ensuring system stability, and enhancing the performance of Wellfit's products. This role involves close ...

Crusoe

Senior Cloud Support Engineer

Dallas, TX · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Crusoe

Senior Cloud Support Engineer

Dallas, TX · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Mahaugha LLC

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Senior DNA L2/L3 Support Engineer

Dallas, TX · Remote

$90K - $100K/yr

Job Summary The Senior DNA L2/L3 Support Engineer will provide production support for the Fiserv DNA application, handling incidents, service requests, troubleshooting, release support, and vendor ...

NiCE

Senior Technical Support Engineer

Richardson, TX · On-site

The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools. Responsibilities ...

Safran S.A.

Product Support Engineer

Grand Prairie, TX · On-site

$70 - $100/hr

Work with Senior Engineers to design and update test equipment. Perform product troubleshooting and lab testing under guidance from Senior Engineer. Review newly released technical publication to ...

Mahaugha LLC

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Senior DNA L2/L3 Support Engineer

Dallas, TX · Remote

$90K - $100K/yr

Job Summary The Senior DNA L2/L3 Support Engineer will provide production support for the Fiserv DNA application, handling incidents, service requests, troubleshooting, release support, and vendor ...

Trend Micro

Sr. Technical Support Engineer

Irving, TX · Hybrid

The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

You will work under the guidance of senior engineers and architects. Key Responsibilities: * Support day-to-day operations of production and UAT Murex environments * Monitor systems, run health ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Dallas, TX

Senior Support Engineer information

See Dallas, TX salary details

$22.4K

$102.6K

$158K

How much do senior support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for senior support engineer in Dallas, TX is $102,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $123,700.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Dallas, TX?

For Senior Support Engineer jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Dallas, TX look for?

The top searched job categories for Senior Support Engineer jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Senior Support Engineer jobs?

Cities near Dallas, TX with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $102,587 per year, or $49.3 per hour.

Senior Support Engineer Snowflake

Talent Groups

Plano, TX • On-site

Other

Posted 25 days ago

Job description

Senior Support Engineer – Snowflake

Location: Plano, TX 75024 (Hybrid)
Employment Type: Full-Time, Direct Hire
Note: No C2C or sponsorship available.

Overview

Talent Groups is seeking a Senior Support Engineer to join an enterprise organization undergoing a major cloud and data platform transformation. This is a unique opportunity to start in a Tier 3 production support role and grow into the company''s first in-house Snowflake Subject Matter Expert (SME).

The hiring manager is looking for someone who is technically strong, eager to learn, and excited to help build a modern data platform. This highly visible role offers significant career growth and the opportunity to work closely with engineering, infrastructure, and business teams while supporting a long-term cloud migration strategy.

Responsibilities

  • Provide Tier 3 support for enterprise applications and production systems.
  • Troubleshoot complex production issues, perform root cause analysis, and implement long-term solutions.
  • Monitor production environments and drive continuous improvements to support processes.
  • Support SDLC environments, deployments, and automation.
  • Develop and maintain scripts, runbooks, and technical documentation.
  • Analyze system performance, logs, and production data to proactively identify issues.
  • Partner with engineering, infrastructure, database, and business teams to improve system reliability.
  • Support the organization''s cloud migration and growing Snowflake environment.
  • Evolve into the primary Snowflake SME, establishing best practices across the enterprise.

Required Qualifications

  • 5+ years of enterprise production support or IT operations experience.
  • Strong SQL skills and experience with enterprise data warehouse technologies.
  • Experience troubleshooting complex production environments.
  • Linux/Ubuntu administration and command-line experience.
  • Knowledge of TCP/IP, DNS, load balancing, and networking fundamentals.
  • Experience with log analysis, monitoring tools, and root cause analysis.
  • Strong documentation, communication, and collaboration skills.

Preferred Qualifications

  • Snowflake experience (preferred, not required).
  • Experience supporting enterprise data warehouse platforms.
  • SQL/PLSQL and NoSQL database knowledge.
  • Experience with Git and deployment automation tools.
  • Java application environments (Apache, Tomcat, JBoss, NGINX).
  • ELK Stack (Elasticsearch, Logstash, Kibana).
  • Python and PostgreSQL experience.
  • Experience supporting cloud migration initiatives.

Talent Groups thanks all applicants for their interest. Only candidates selected for an interview will be contacted.

Talent Groups is an Equal Opportunity Employer.

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