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Senior Support Engineer Jobs in Dallas, TX (NOW HIRING)

NICE

Senior Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify ...

HedgeServ

Sr. Application Support Engineer

Dallas, TX · Hybrid

The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core ...

HedgeServ

Sr. Application Support Engineer

Dallas, TX · On-site

The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify ...

smart folks inc

GCP Support Engineer

Dallas, TX · On-site

GCP Support Engineer Location: Remote Duration: Full-time * 8+ years' System Administration and ... Best Regards, Srinivas Sr. US IT Recruiter Mobile: 469-639-0987 Email: srinivas@smartfolksinc.com

NICE

Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify ...

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Showing results 21-40

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Dallas, TX

Senior Support Engineer information

See Dallas, TX salary details

$22.4K

$102.6K

$158K

How much do senior support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior support engineer in Dallas, TX is $102,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $123,700.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Dallas, TX?

For Senior Support Engineer jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Dallas, TX look for?

The top searched job categories for Senior Support Engineer jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Senior Support Engineer jobs?

Cities near Dallas, TX with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $102,587 per year, or $49.3 per hour.

Senior Service Desk Engineer

Davis Technology Management

Dallas, TX • On-site

$80 - $100/hr

Other

Re-posted 8 days ago

Job description

ABOUT US

Davis Technology Management is a successful technology company in the IT staffing, Technology Consulting and IT Managed Services sector. Our focus is crafting technical and staffing solutions that empower businesses and foster growth. Our foundation is built on a commitment to our Core Values, and a team dedicated to bridging the gap between innovative IT solutions and businesses seeking to navigate the complexities of the digital age.

At the heart of everything we do, we’re dedicated to exceeding expectations and creating RAVING FANS both within our internal team and amongst our clients.

Davis Technology Management

Position Overview

We are seeking a Senior Service Desk Engineer to provide advanced technical support to enterprise clients and serve as a senior member of the service desk team.

This role acts as a technical escalation point, supports service delivery operations, and helps improve support processes. This position is also designed for someone ready to grow into a Lead or Service Delivery role.

The ideal candidate has strong troubleshooting skills, experience in enterprise environments, and understands how to operate within an SLA-driven support model.

Key Responsibilities Technical Support
  • Provide Tier II and Tier III support across multiple client environments
  • Troubleshoot hardware, software, access, and system issues
  • Support Windows, Microsoft 365, Active Directory / Entra ID, VPN, and endpoint management tools
  • Manage user accounts, permissions, and device configurations
  • Support remote and onsite users, including executives
  • Resolve tickets within defined service levels
  • Perform root cause analysis to prevent repeat issues
Service Delivery & ITIL Operations
  • Follow and support Incident, Request, and Escalation Management processes
  • Ensure tickets are properly prioritized, documented, and resolved
  • Assist in improving service desk workflows and procedures
  • Contribute to documentation and knowledge base articles
  • Identify recurring issues and recommend improvements
  • Support change management activities when required
  • Help maintain high service levels and client satisfaction
Escalations & Operational Support
  • Act as escalation point for complex or high-priority issues
  • Assist with major incident response and resolution
  • Work with infrastructure, engineering, and leadership teams
  • Help maintain stability and continuity across client environments
Team & Leadership Support
  • Mentor junior service desk engineers
  • Assist with onboarding and trainingi>
  • Help reinforce service standards and processesi>
  • Support leadership with escalations and workload managementi>
  • Be ready to step into a Lead role as needed
Client Support
  • Provide professional, responsive support
  • Communicate clearly with technical and non-technical users
  • Build trust with clients and end users
  • Support a high-quality service experience
Required Qualifications
  • 7+ years of IT support or service desk experience
  • Experience supporting enterprise environments
  • Strong troubleshooting skills across endpoints, identity, and cloud platforms
  • Experience working in SLA-driven support environmentsi>
  • Strong communication and customer service skills
  • Ability to work independently and take ownership
Service Delivery & ITIL Experience (Preferred)
  • Experience working in ITIL-based environments

Understanding of:

  • Incident Management
  • Request Management
  • Escalation Management
  • Change Management
  • Experience in managed services environments preferred
  • Experience improving processes or documentation preferred
Preferred Certifications
  • ITIL Foundation (preferred)
  • Microsoft Certifications
  • CompTIA A+, Network+, or Security+
Key Competencies
  • Advanced troubleshooting
  • Service delivery mindset
  • ITIL awareness
  • Leadership potential
  • Strong communication
  • Ownership and accountability
Career Path
  • Service Desk Lead
  • Service Delivery Lead
  • Service Delivery Manager
  • IT Manager
  • Infrastructure or Cloud Engineer
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