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Customer Support Engineer Jobs in Houston, TX (NOW HIRING)

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Where junior or graduate members join the team, the Customer Support Engineer is expected to review their work, assist with their training and act as their support. * Ensure potential process ...

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Where junior or graduate members join the team, the Customer Support Engineer is expected to review their work, assist with their training and act as their support.Ensure potential process ...

Sterling Engineering

Customer Support

Houston, TX · On-site

$24/hr

Monday-Friday | 8:00 AM-5:00 PM Sterling Engineering is hiring a Customer Support Representative for a global manufacturing company in the flow control industry. This is a great opportunity for ...

Giga Energy

Customer Support Coordinator

Houston, TX · On-site

$18 - $22.75/hr

Escalate technical issues by coordinating meetings between customers and Product Support Engineers ... Coordinate field service visits with customers, technicians, and internal teams. * Manage logistics ...

Giga Energy

Customer Support Coordinator

Houston, TX · On-site

$18 - $22.75/hr

Escalate technical issues by coordinating meetings between customers and Product Support Engineers ... Coordinate field service visits with customers, technicians, and internal teams. * Manage logistics ...

ValvTechnologies

Field Support Engineer

Houston, TX · On-site

We are seeking a highly experienced Field Support Engineer to serve as the technical bridge between our customers and internal engineering teams. This is a high-visibility role where your work will ...

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

Desktop Support Engineer Location: Ludington, MI Assignment Type: Contract-to-Hire Compensation ... The ideal candidate combines strong desktop support fundamentals with excellent customer service ...

Mendix

Application Support Engineer

Houston, TX · On-site

$110K - $130K/yr

The Application Support Engineer will serve as a critical interface between our customers and the ... Customer Issue Resolution: Independently manage and resolve platform and product issues for ...

PCS Software Inc

Manager, Customer Support

Houston, TX · On-site

$90K - $110K/yr

Collaborate with Product and Engineering teams to surface recurring customer issues, advocate for platform improvements, and close the feedback loop between support data and product development.

PCS Software, Inc

Manager, Customer Support

Houston, TX · On-site

$90K - $110K/yr

... Engineering. Your team is not simply a reactive help desk - it is a strategic function within the ... Customer Support Operations • Oversee all customer support operations across phone, email, chat ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Houston, TX

Customer Support Engineer information

See Houston, TX salary details

$37.2K

$75K

$103.6K

How much do customer support engineer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer support engineer in Houston, TX is $75,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,800.00 and $85,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Houston, TX? The most popular types of Customer Support Engineer jobs in Houston, TX are:
What are popular job titles related to Customer Support Engineer jobs in Houston, TX? For Customer Support Engineer jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Houston, TX look for? The top searched job categories for Customer Support Engineer jobs in Houston, TX are:
What cities near Houston, TX are hiring for Customer Support Engineer jobs? Cities near Houston, TX with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Houston, TX as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $75,031 per year, or $36.1 per hour.

Core Network Support Engineer

MBR Partners

Texas City, TX

$80K - $90K/yr

Full-time

Posted 9 days ago

Job description

Customer Support Engineer
Reports To: Regional Support Manager

Position Summary
The Customer Support Engineer is responsible for providing technical support and maintaining strong customer relationships across the region. This role serves as the primary owner of customer support cases, managing issues from initial diagnosis through resolution while ensuring compliance with service level agreements (SLAs). The successful candidate will combine strong telecommunications expertise with excellent customer service, troubleshooting, and communication skills.

Key Responsibilities
Customer Support & Incident Management
•Deliver exceptional customer support and maintain high customer satisfaction.
•Own customer support requests from start to finish, ensuring timely resolution and SLA compliance.
•Troubleshoot and resolve complex customer issues independently and collaboratively.
•Work directly with customer technical teams to identify, isolate, and resolve system and network problems.
•Provide outage recovery assistance and perform root cause analysis (RCA).
•Coordinate with internal engineering, product, and development teams to resolve technical issues.
•Participate in customer-facing review meetings and provide regular updates on open cases.
•Assist customers with maintenance activities, software upgrades, patching, and system updates in lab and production environments.
•Participate in an on-call support rotation, including after-hours support as required.
Technical Operations
•Install, configure, test, upgrade, and maintain telecommunications solutions.
•Recreate and analyze customer issues in a lab environment.
•Utilize case management systems to document activities, action plans, and status updates.
•Ensure adherence to established support processes and procedures.
•Make timely and effective decisions in high-pressure environments.
Documentation & Knowledge Management
•Create and maintain technical documentation, including Methods of Procedure (MOPs).
•Contribute to internal and customer-facing knowledge base articles.
•Support continuous process improvement initiatives and operational excellence.

Technical Skills
Hands-on experience with one or more of the following:
•HSS
•HLR (including SDM)
•STP
•DNS/ENUM
•Number Portability (NP)
•DRA
•Signaling Firewall
•Centralized Routing Engine

Knowledge of at least two of the following protocols:
•SS7
•Diameter
•SIP
•DNS
•ENUM
Strong understanding of:
•SCTP, TCP, and UDP networking protocols
•Basic SSL/TLS concepts
•Linux administration and troubleshooting
Experience using:

•Wireshark
•Signaling simulators
•Ticketing/CRM tools such as Salesforce, Jira, or similar platforms
Familiarity with virtualization and cloud technologies, including:
•NFV
•OpenStack
•KVM
•VMware
•AWS
•Ansible
•Containers
•Kubernetes
Communication Skills
•Excellent verbal and written English communication skills.
•Ability to clearly communicate technical concepts to customers and internal stakeholders.
•Strong presentation and customer engagement skills.
•Ability to collaborate effectively across multiple departments and teams.
Personal Attributes
•Customer-focused with a commitment to service excellence.
•Self-motivated and able to work independently.
•Strong analytical and problem-solving skills.
•Calm and effective under pressure.
•Adaptable in a fast-paced, dynamic environment.
•Detail-oriented with a high level of accuracy.
•Results-driven with a strong sense of ownership and accountability.
•Team player who builds trust and positive cross-functional relationships.
•Demonstrates integrity, professionalism, and sound judgment.
•Passionate about continuous improvement and learning.
•Leads by example and contributes positively to team success.
Must be a US citizen - No work permit solutions