Customer Support Engineer Jobs in Houston, TX (NOW HIRING)

Technical Support Engineer

Excited by field engineering and realworld problem solving?

As a Technical Support Engineer, you will be responsible for:

• Performing contract-specific AVR software configuration, commissioning, testing, and validation activities prior to system deployment

• Supporting field engineering activities, including installation, startup, commissioning, and customer acceptance testing

• Conducting routine and outage-related maintenance activities to ensure reliable system operation

• Diagnosing and resolving complex electrical and control system issues using advanced diagnostic tools and methodologies

• Performing inspections to identify wear, corrosion, loose connections, damaged wiring, and component degradation

• Implementing preventive maintenance programs to improve reliability and reduce equipment downtime

• Calibrating AVR systems to ensure proper voltage regulation and optimal equipment performance

• Providing technical support to customers and internal teams, including fault analysis, troubleshooting guidance, and technical recommendations

• Preparing technical reports covering testing, maintenance activities, system performance, and warranty investigations

• Ensuring compliance with safety standards and procedures when working with high-voltage equipment and industrial environments

• Managing projects from concept through commissioning, including planning, scheduling, supplier coordination, and technical oversight

• Acting as a technical liaison with suppliers, customers, and warranty teams to support issue resolution and continuous improvement

• Supporting commercial teams with technical evaluations, AVR fit assessments, and solution development discussions

Fuel your passion

To be successful in this role you will:

• Have a degree in Electrical Engineering, Electronic Engineering, or a related technical discipline, or equivalent industry experience

• Demonstrate proven experience in a customer-facing or supplier-facing technical role

• Have hands-on experience working with generator excitation systems, AVR systems, or power generation equipment

• Possess strong knowledge of generator controls, excitation systems, and AVR maintenance practices

• Be familiar with generator OEM technologies such as BRUSH, GE, Basler, DEIF, Woodward, or equivalent systems

• Demonstrate strong time management and multitasking capabilities within a project-driven environment

• Be capable of lifting equipment and performing field-based technical activities when required

• Possess strong communication skills and the ability to work independently or within small teams

• Be willing to travel to customer sites as business needs require

• Demonstrate strong troubleshooting, problem-solving, and decision-making abilities

Technical Expertise

• Strong understanding of three-phase electrical systems, power electronics, SCRs, and control loop principles

• Knowledge of Self-Excited (Shunt), Auxiliary Winding, and Permanent Magnet Generator (PMG) excitation systems

• Proficiency with both Analog AVR and Digital AVR technologies

• Ability to configure and support protection functions including under-frequency, over-voltage, and under-voltage protection

• Understanding of generator build-up characteristics and field flashing requirements

• Familiarity with key electrical and electronic components including:

  • Thyristors (SCRs)

  • Diodes

  • Potential Transformers (PTs)

  • Potentiometers

  • Capacitors

  • Voltage sensing and control circuits

• Experience using diagnostic and testing equipment including:

  • Oscilloscopes

  • Multimeters

  • Insulation testers

  • Waveform analyzers

  • OEM configuration and diagnostic software

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits