Mahaugha

Job Summary
The Senior DNA L2/L3 Support Engineer will provide production support for the Fiserv DNA application, handling incidents, service requests, troubleshooting, release support, and vendor escalations.

Key Responsibilities

• Triage and resolve DNA application alerts, incidents, and service requests.
• Execute operational runbooks and troubleshoot configuration and connectivity issues.
• Support application releases and perform release validation.
• Maintain the known-error database and technical knowledge articles.
• Coordinate escalations with Fiserv and other vendors.
• Provide RCA inputs for recurring or critical production issues.

Required Skills

• 6–10+ years of hands-on Fiserv DNA support/implementation experience.
• Strong production troubleshooting and problem-solving skills.
• Solid understanding of core banking operations and applications.

Preferred Experience

• DNAConnect
• SAF
• IUX
• Application Manager
• DNA Activity
• File Server
• MPI/Multipoint

Certification

• ITIL Foundation preferred.

Key Deliverables

• Timely incident resolution
• Service-request completion
• Knowledge articles and known-error updates
• RCA input
• Release validation and production support

Mahaugha LLC (aka Mahaugha), founded in 2014 is an IT consulting and permanent staffing firm dedicated to providing highly skilled resources with both technical and business expertise for our clients. Mahaugha is established by software professionals with 15 years of experience in the Industry working for major companies on both sides of the Atlantic with specialized skillset in Business Analysis, Databases, UI/Front-end and Java backend.

Mahaugha serves the need for high-caliber, highly skilled technologists with expertise in the latest technologies for short and long-term assignments. Our employees are highly skilled in intensive know-how, introducing the products to the right partners. Every Mahaugha employee strive to achieve clients Trust and keep Integrity.