ZipRecruiter

Log In

2

Remote L3 Support Engineer Jobs in West Virginia

Engineering

Methodology Engineer

Charleston, WV · Remote

Engineering Industries eXcellence is seeking a 100% remote/WFH Methodology Engineer to join our ... Creates business and technical plans to support Design Automation Practice and customer goals ...

Harris

$116K - $153K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

Harris

$116K - $153K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

CSAA

Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...

Motorola

$90 - $100K/hr

The Field Engineer is ultimately accountable for the system being implemented based on the site ... Provides support to Customer and Channel Partners while deploying the ECH solution into a ...

GDIT

Analytics Engineer

WV · On-site +1

$127K - $172K/yr

This position is fully remote and requires a Public Trust (or the ability to obtain it). US ... Respond to urgent and ad-hoc data requests and support collaborative research and analysis projects ...

Experian

As a Senior Sales Engineer , you will work with Sales, Client Services, and Product Management ... to support a customer's smooth transition from sales, through implementation. You will work ...

RMS Energy

$148K - $154K/yr

Develop, review, and support engineering designs, specifications, and technical documentation ... Flexible Work Environment - Remote capability and schedule flexibility * Full Benefits - Medical ...

Writesonic

Troubleshoot product and technical issues, collaborating with engineering and product teams to ... Remote-first flexibility with global collaboration. Opportunities to grow into customer success ...

Writesonic

Troubleshoot product and technical issues, collaborating with engineering and product teams to ... Remote-first flexibility with global collaboration. Opportunities to grow into customer success ...

Approvely

Payments Product Support Specialist This is a remote position. About Approvely Approvely is a fast ... Sales Engineering Support Act as an internal technical resource for the sales team, addressing ...

Approvely

Payments Product Support Specialist This is a remote position. About Approvely Approvely is a fast ... Sales Engineering Support Act as an internal technical resource for the sales team, addressing ...

Experian

$100K - $136K/yr

This is a Remote position. You will report to the Director of IGA. You will have opportunity to ... Partner with business and technology leaders to support application onboarding, cloud ...

Uptalent.io

$69K - $91K/yr

You will work with a cross-functional team of architects, engineers, contractors, and project ... Responsibilities: * Provide plumbing system design support for projects * Provide input for ...

next page

Showing results 1-20

All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in West Virginia

Remote L3 Support Engineer information

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are popular job titles related to Remote L3 Support Engineer jobs in West Virginia?

For Remote L3 Support Engineer jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in West Virginia look for?

The top searched job categories for Remote L3 Support Engineer jobs in West Virginia are:

What cities in West Virginia are hiring for Remote L3 Support Engineer jobs?

Cities in West Virginia with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you

Methodology Engineer

Charleston, WV • Remote

Engineering
See more jobs at Engineeringexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Engineering Industries eXcellence is seeking a 100% remote/WFH Methodology Engineer to join our growing team! The ideal Methodology Engineer has implemented and enjoyed working on the creation of software solutions with an object-oriented approach for Aerospace & Defense Mechanical Engineering.

The position would be joining an established team of engineers who work collaboratively to create custom solutions within NX (Unigraphics) utilizing an Agile Development methodology. Willingness to learn, Team dedication and cooperation are key to the project's success and each individual member works to this end; so, our successful candidate will share that enthusiasm.

Responsibilities:

  • Work with the users of the solution to develop requirements

  • Contribute to the architecture of the solution

  • Be responsible for timely deliverables

  • Document the design and testing of the solution

  • Creates business and technical plans to support Design Automation Practice and customer goals whenever there is an engineering component involved.

  • Work with the users of the solution to develop requirements.

  • Contribute to the architecture of the solution.

  • Be responsible for timely deliverables.

  • Document the design and testing of the solution.

  • Support user acceptance testing

Education:

  • BS or higher in Computer Science, Math, or Mechanical Engineering with relevant programming experience

Qualifications:

  • 1-5 years' experience in an engineering or design environment and a passion for coding/programming

  • Experience with object-oriented code architecture and design

  • Experience writing functional specifications, requirements, and design documents

  • Experience conceptualizing, designing, implementing, and testing small to medium engineering software applications in a team environment

Preferred skills:

  • Engineering problem solving

  • NX/Open (other CAD API's a plus)

  • NX including Knowledge Fusion and Checkmate

  • NX (Unigraphics)

  • Teamcenter (user)

  • .NET (VB & C#)

  • Can clearly articulate system design and development best practices

  • Ability to create comprehensive test plans and anticipate test coverage issues

  • Hands-on software and hardware troubleshooting experience

  • Data management knowledge

  • Software configuration management knowledge

  • Experience documenting and maintaining configuration and process information

Additional notes

  • Strong customer service orientation & passion for execution.

  • Strong interpersonal and oral communication skills.

  • Ability to work with eclectic personalities.

  • Skilled at working within a team-oriented, collaborative environment.

  • Ability to conduct research into hardware and software issues and products as required.

  • Proven analytical and problem-solving abilities.

  • Flexible work habits.

  • Highly self-motivated and directed.

  • Ability to work in a rapidly changing work environment and requirements.

  • Ability to effectively prioritize and execute tasks in periodic high-pressure situations.

  • Manage and prioritize multiple projects

  • Adept at reading, writing, and interpreting technical documentation & procedure manuals.

  • High standard and expectation of quality with attention to detail.

  • Ability to present ideas and solutions in user-friendly language.

Benefits

  • Comprehensive medical, vision, & dental insurance with a variety of plan options to suit your needs.

  • Self-Managed PTO with 10 paid holidays.

  • 100% company paid short term and long-term disability.

  • 100% company paid life insurance.

  • 401k Employer Match of50% (dollar-for-dollar) of an eligible employee's contribution up to 6% of your salary

  • Pet Insurance

  • Opportunities for Professional Growth (e.g., trainings/workshops, certifications, career planning, etc.)

  • 100% Remote/WFH with the ability to travel up to 10%

#LI-Remote

Equal Opportunity Employer: Engineering Industries eXcellence is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please reach out to: info@engusa.com.

Apply