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Remote L3 Support Engineer Jobs in Falling Waters, WV

MLOps Automation Senior Lead Engineer

Hagerstown, MD ยท On-site +1

$103K - $135K/yr

Build automated testing solutions in support of quality management objectives to reduce manual ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

This role could be remote within the United States or hybrid within one of our US Hub offices. Your ... Prepare PFDs and P&IDs under supervision of process engineer. * Layout complex piping systems and ...

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Remote L3 Support Engineer information

See Falling Waters, WV salary details

$15

$37

$63

How much do remote l3 support engineer jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote l3 support engineer in Falling Waters, WV is $37.03, according to ZipRecruiter salary data. Most workers in this role earn between $27.45 and $43.32 per hour, depending on experience, location, and employer.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

Distribution Engineer - Hagerstown / Williamsport, MD

Orbital Engineering, Inc.

Hagerstown, MD โ€ข On-site, Remote

Full-time

Re-posted 7 days ago


Job description

Job Title

Distribution Engineer

Location:

Hagerstown / Williamsport, MD

FLSA Classification

Exempt

Job Description:

Orbital Engineering, Inc. is currently seeking a Distribution Engineer who resides within reasonable commuting distance of the Hagerstown / Williamsport, MD area for a REMOTE WORK role for our Utility Services team to support projects in the area. Orbital Engineering’s Utility Services Department partners with Utility and Communication Companies in Engineering and Construction operations for Joint Use Pole Attachment Programs (JU), Distribution Engineering Design Projects, and Distribution System Improvement Charge (DSIC) programs, such as the Pennsylvania Long-Term Infrastructure Improvement Program (LTIIP).

Orbital Engineering’s Utility Services Department partners with Utility and Communication Companies in Engineering and Construction operations for Joint Use Pole Attachment Programs (JU) and Distribution Engineering Design Projects.

This position will directly support projects within the Utility Services Department’s pole attachment application process and utility distribution design process.

Essential Functions

  • Prepare and develop distribution voltage construction packages for both overhead and underground projects, including distribution equipment installation, feeder replacement, cable replacement, and pole replacements as part of an infrastructure improvement program
  • Assist with distribution line design 2.4kV - 34kV
  • Work with Designers and Engineers to prepare new drawings, modify existing drawings, or create as-built documents
  • Assist in the preparation of proposals, engineering/project cost estimates, and execution schedules
  • Provide technical support for customers and support regional business development initiatives
  • Provide quality reviews of work prepared by others and adhere to the QA/QC process
  • Prepare calculations and assist with equipment specifications
  • Evaluate loading of various equipment components being installed such as transformers and structural loading of poles to ensure a cost-effective, safe and reliable design utilizing client specifications.
  • Visually identify, inspect, and record equipment and different construction situations in the field, including rights-of-way
  • Apply National Electric Safety Code (NESC) Standards, Client Standards, Federal, State or Local Municipal Guidelines, and/or other applicable guidelines to complete engineering designs (Pole Replacements, Communication Space Rearrangements, Joint-Use Design) for possible joint-use or make-ready construction
  • Ability to analyze field collected data (including imagery) and accurately update applicable software packages for successful design implementation
  • Regularly utilizes Client proprietary software packages or equipment to complete daily responsibilities in the engineering design workflow process, may include facilitating new attachment permitting process
  • Accountable for work assigned and responsible for completing work on project schedule and within project budget while regularly communicating status with management team
  • Frequently communicates with Client(s) on engineering design to best determine the most cost-effective solution for their project
  • Provides timely and detailed documentation and support to Orbital accounting functions for ensuring projects are on budget and appropriately accounted
  • Transcribe notes, use measuring devices to identify, inspect, and record the data which is found in an organized manner
  • As needed, must be able to work in all weather conditions and in residential, commercial, and industrial areas
  • Work is primarily remote/office based, but fieldwork may be needed throughout the engineering design process
  • Must be willing to travel overnight or for extended periods of time, based on project assignment
  • Will be required to attend meetings at clients’ sites and regularly interact with the general public, including landowners and operators

    Other Duties

    Please note that this job posting does not list all duties and responsibilities that are required of this job. Duties and responsibilities may change at any time with or without notice.

    Qualifications:

    • Bachelor's degree from a four-year ABET accredited college or university with a Bachelor of Science in Engineering; preferably electrical
    • Experience or basic knowledge of concepts in the electric utility industry, including primary and secondary distribution systems, & utility standards
    • Successful completion of the Engineer in Training (EIT) or Fundamentals of Engineering (FE) exam from a state licensing board preferred
    • Have or willing to obtain a Professional Engineer (PE) license from a state licensing board preferred
    • Understanding of basic engineering theories and principles
    • Strong attention to detail, facilitation, team building, collaboration, organization, and problem-solving skills
    • Ability to prioritize work on multiple projects and effectively communicate project status
    • Computer proficiency including general Microsoft Office products, distribution design, GIS, and business enterprise software
    • Excellent written and oral communication skills
    • Reasoning skills and ability to solve practical problems
    • Ability to read and understand engineering drawings/schematics
    • Working knowledge of electrical distribution assets and/or communication equipment construction preferred
    • Experience in pole loading (Spida Calc, O-Calc, Pole Foreman, or Katapult) or other construction modeling software (AutoCAD) is beneficial
    • Knowledge of industry utility or joint-use software (SPANS, NJUNS, IkeGPS) for make-ready engineering and construction is beneficial
    • Familiar with Design and Checking practices for engineering drawings and deliverables
    • Familiar with Safe Work Practices and PPE applications
    • Must have dependable transportation and a valid driver’s license with insurance
    • Must be able to pass a fit for duty test
    • Ability to work from home and an office setting, as required
    • This position requires the ability to pass a post-offer drug (including marijuana) and alcohol test in compliance with Federal regulations and is also subject to random testing as a condition of continued employment.

      Location Note:

      This is an in-office position. Compensation is based on market data and internal equity and may vary depending on the candidate’s location.

      Salary Range:

      $65,000-134,000 annually (based on experience, qualifications, and location)

      Benefits:

      A commitment to excellence and hard work will be rewarded with a competitive salary, career advancement opportunities, and a comprehensive benefits package designed to support your health, financial security, and work-life balance. Our benefits include medical, dental, vision, and prescription drug coverage; a 401(k)-retirement savings plan; and supplemental insurance options. We also provide company-paid life and AD&D insurance, company-paid short-term disability coverage, and a generous paid time off program to ensure you have the support and flexibility you need both professionally and personally.

      About Orbital:
      Powered by People, Driven by Solutions

      Since 1969, Orbital has been specializing in project development, project execution and asset management for the heavy industrial sectors and utilities. Our regional offices, hands-on mentality, and world-wide integrated teams provide an ability to leverage subject matter experts and industry best-practices wherever a project may lie geographically. Our focus steadfastly remains on finding and delivering the best solution, regardless of where that team sits across our organization. At Orbital, our power is our people.

      Equal Opportunity Statement:

      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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