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Remote Production Support Engineer Jobs in West Virginia

Engineering

PLM Consultant

Charleston, WV · Remote

Engineering Industries eXcellence is seeking a full-time PLM Consultant (100% remote/WFH) with ... production support). In this position, you will engage customers to determine software needs ...

ITW Avery Weigh-Tronix

Dillon Product Manager

WV · Remote

$80K - $121K/yr

... Support, Engineering, or Marketing * Must be proactive and display a high level of initiative ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

1840 & Company

Product Support Specialist CSR This is a remote, work from home position. We are seeking a Product Support Specialist CSR in the Philippines. We are currently seeking a Customer Service ...

ABB

Protection and Control Engineer

Charleston, WV · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... Lead and support engineering design activities for new and existing utility, industrial, and ...

ABB

Protection and Control Engineer

Lewisburg, WV · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... Lead and support engineering design activities for new and existing utility, industrial, and ...

CSAA

Collaborate with engineers and architects on hub configuration and solution design, integration ... Experience in production support (incident triage, root cause analysis, and documenting fixes ...

Pax8

Product Engineer, Labs

Charleston, WV · On-site +1

... production 🤝 Collaborative mindset with strong communication and stakeholder engagement 🤖 ... support Remote-first flexibility to support work-life balance Learning and development ...

Quora

$139K - $168K/yr

To do so, we have two knowledge sharing products: * Quora : a global knowledge sharing platform ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

Quora

$139K - $168K/yr

To do so, we have two knowledge sharing products: * Quora : a global knowledge sharing platform ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

Quora

$139K - $168K/yr

To do so, we have two knowledge sharing products: * Quora : a global knowledge sharing platform ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

Quora

$139K - $168K/yr

To do so, we have two knowledge sharing products: * Quora : a global knowledge sharing platform ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

Quora

$139K - $168K/yr

To do so, we have two knowledge sharing products: * Quora : a global knowledge sharing platform ... Our small engineering team works on challenging problems every day. We have a culture that's rooted ...

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Remote Production Support Engineer information

What is a remote production support engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a remote production support engineer?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by remote production support engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
What are the most commonly searched types of Production Support Engineer jobs in West Virginia? The most popular types of Production Support Engineer jobs in West Virginia are:
What are popular job titles related to Remote Production Support Engineer jobs in West Virginia? For Remote Production Support Engineer jobs in West Virginia, the most frequently searched job titles are:
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What cities in West Virginia are hiring for Remote Production Support Engineer jobs? Cities in West Virginia with the most Remote Production Support Engineer job openings:
Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in West Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Technical Support Engineer

Rocket Software

Charleston, WV • Remote

$89K - $120K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 22 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

A Vertica Senior Technical Support Engineer at Rocket Software delivers advanced Tier 3 Vertica support. They independently troubleshoot escalated issues, perform root-cause analysis, and serve as mentors for junior engineers.

A Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root-cause analysis, and mentoring junior engineers to drive overall team effectiveness.

The ideal candidate will have:

  • Strong Linux Expertise: Deep understanding of Linux distributions (e.g., RHEL, CentOS, Ubuntu), including file systems, memory management, and package management.
  • Database Proficiency: Advanced knowledge of SQL and data warehousing concepts.
  • Vertica Architecture Knowledge: Solid understanding of Vertica's columnar architecture, including projections, encoding, and compression techniques.
  • Advanced Troubleshooting Skills: Experience using Vertica Management Console and performance tuning tools to identify and resolve system bottlenecks.
  • Cloud & Storage Experience: Familiarity with cloud environments, particularly object storage technologies.
  • Systems & Networking Knowledge: Understanding of TCP/IP networking and containerized environments such as Kubernetes.
  • Vertica Experience: Prior hands-on experience supporting or working with Vertica is strongly preferred.

#LI-Remote

#LI-JC1

Annual salary range for this position is between $89,000.00 - $120,150.00 gross before taxes..

What Rocket Software can offer you in USA:

  • Unlimited Vacation Time as well as paid holidays and sick time
  • Health and Wellness coverage options for Rocketeers and dependents
  • Life and disability coverage
  • Fidelity 401(k) and Roth Retirement Savings with matching contributions
  • Monthly student debt benefit program
  • Tuition Reimbursement and Certificate Reimbursement Program opportunities
  • Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.


Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.


As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Rocket Software logo

About Rocket Software

Sourced by ZipRecruiter

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people--not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Waltham, MA, US

Year founded

1990

Social media

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